Frequently Asked Questions

What is Car Hire Excess Insurance?
Where can I find the Policy Wording?

If you would further information on the policy cover, please view our Policy Wording.

What is the excess on this insurance?

The car rental company normally has an excess which is your share of the cost of insurance claim caused by you in relation to your rental. Our policy is designed to fully reimburse you for this subject to our £7000 for the period of the contract limit.

What is SLI?

Supplemental Liability Insurance (‘SLI’) is similar to the UK’s 3rd party insurance, in other words if you hit a 3rd party or their property this cover will meet the liability. We do NOT provide SLI cover. European rentals should always include SLI, but check your Agreement.

What is the excess when renting a car?

Excess or Deductible is the amount of Excess you must pay under the terms of your Car Rental Agreement because of damage to the Rental Vehicle. The Excess is the difference between the amount of the damage caused to the rental vehicle and the amount covered by the Collision Damage Waiver (‘CDW’) or additional insurance cover from the rental vehicle company. If you purchase Excess Waiver or Non-Waiver from the rental company you should not be responsible for the excess, but check your agreement. If you do not purchase the Excess Waiver or Non-Waiver, but purchase our cover, if you pay an excess we will reimburse you, subject to the terms, Conditions, Limitations and Exclusions of our Policy Wording. Remember the car hire companies Excess Waiver or Non-Waiver is usually several times more expensive than our cover.

How does it work?

If you have an accident or a loss whilst hiring a rental car, the rental company will normally claim the excess directly from your credit card that you will have provided at the time of rental. It is this amount that the standard ReduceMyExcess.co.uk policy will reimburse to you.

What is car hire excess insurance?

When you hire a car in the UK or abroad, car rental companies will usually charge an excess for any claims that arise from loss or damage to the rental vehicle, which can be anything from €100 to over €2,000!

So if you have an accident, the vehicle is stolen, or damaged, you may have to pay this excess amount to the car hire company.

Under this insurance, excess is defined as the amount for which the insured person is held responsible under the terms of the car rental agreement as a result of the physical loss of or damage to the rental vehicle, including fire, vandalism, theft and loss of use.

When you hire a car in the UK or abroad, CDW (Collision Damage Waiver), Theft and Third Party Liability are normally included in the rental price. Please complete the form above to get a car hire excess insurance quote today!


Purchasing a Policy
I'm in the British Armed Forces based outside of the UK, can I buy cover?

Yes, you are able to purchase our policy.

When purchasing you will need to provide us with your UK postal address so that any correspondence can be forwarded to the place where you are currently posted.

I don't know what car hire company I'm using

If you haven't booked your rental yet and you don't know which company you're going to use, or where you're going, don't worry. You don't have to complete this.

I need to change my details, how do I do this?

Changing your policy couldn't be easier. Just send us a message with your existing details, your policy number and the changes you'd like to make, and we'll do that for you.

You will need to send this from the email address we already have on record for you, as this is one of the ways we make sure that we're dealing with the policy holder.

Things you can change:

  • Name (proof of change may be requested)
  • Address
  • Contact number
  • email address
  • Start dates of policies that haven't started
  • End dates of policies that haven't already ended
  • Additional lead drivers

I've got a discount code, where do I add this?

Since we relaunched our website in September 2018 we no longer use discount codes on our website. Instead, we pre-load the website with a discount depending on where you click through from. 

This means, if you had an email from us offering a discount, or you used a money-saving comparison site to get to us, your discount will automatically be applied providing you use the link on their sites in the email. 

Some websites (such as MoneySavingExpert) might mention a code to use, but you won’t need it providing you click on their link to get to us. 

I've changed my mind and I don't want my policy, what can I do?

Applicable to Single Trip Policies of up to and including 30 days duration

1 Statutory Cancellation Rights – Cooling-Off Period

There are no statutory cancellation rights under this Policy, as all periods of cover will have ended within a period of thirty (30) days from the date of commencement.

2 Your Right to Cancel

You are entitled to cancel this Policy by notifying Us through Eversure’s website, helpline or registered address. There will be no refund of premium.

 

 

Applicable to Single Trip Policies of over 30 days duration and Annual Policies

1 Your Right to Cancel during the Cooling-Off Period

You are entitled to cancel this Policy by notifying Us through Eversure’s website, helpline or registered address within fourteen (14) days of either:

  1. the date You receive this Policy; or
  2. the start of Your Period of Insurance;

whichever is the later.

A full refund of any premium paid will be made unless You have made a claim in which case the full premium is due.

2 Your Right to Cancel after the Cooling-Off Period

You are entitled to cancel this Policy after the cooling-off period by notifying Us through Eversure’s website, helpline or registered address. Any return of premium due to You will be calculated at a proportional daily rate depending on how long the Policy has been in force unless You have made a claim in which case the full premium is due.

3 Our Right to Cancel

We are entitled to cancel this Policy, if there is a valid reason to do so, including for example:

  1. any failure by You to pay the premium; or
  2. a change in risk which means We can no longer provide You with insurance cover; or
  3. non-cooperation or failure to supply any information or documentation We request, such as details of a claim;

by giving You fourteen (14) days’ notice in writing. Any return of premium due to You will be calculated at a proportional daily rate depending on how long the Policy has been in force unless You have made a claim in which case the full premium is due.

 

How to cancel your ReduceMyExcess Car Hire Excess Insurance

If you would like to cancel your cover, please get in touch using the help widget.  We will usually process your cancellation within 2 working days and send a confirmation to the email address supplied. (Our opening hours are Mon–Fri 9am-5.30pm, excluding public holidays)

Please note: Administration fees (where applicable) are not refundable.

Why has my policy automatically renewed and what can I do about it?

Before you purchased your annual policy, you were asked to read and agree to some important information about your policy and it's automatic renewal. In doing so, you agreed that we could renew your policy using the same payment details you provided during purchase.

At least 28 days before your policy expires we will have sent an email to the email address you provided at purchase. This email detailed the expiry date of your current policy and the cost of your renewal. It also explained that unless you wanted to make changes, you didn't need to do anything else.

By renewing, you maintain your cover and assuming you didn't make a claim in the previous year, you benefit from a renewal discount.

If you still don't want to keep your new policy, you can cancel it by sending us a message with your policy details requesting the cancellation. We'll refund you in full if you do this within 14 days. If it's later, we'll provide you a pro-rated refund for the unused time left.

Who are Feefo?

Feefo are an independent ratings and reviews provider. We employ them to independently gather reviews about our Car Hire Excess Reimbursement Insurance and these are anonymously published in the Public Domain.

If you click Feefo's logo on our home page you may read about what our customers have to say about ReduceMyExcess.co.uk.

If you purchase, feefo will also send you a follow-up email and ask you to provide a Review for ReduceMyExcess.co.uk. This takes less than a minute, your name will not appear in the Public Domain and we really appreciate all feedback.

I am an annual policyholder. What happens at renewal?

Regardless as to whether or not you have kept the Automatic Renewal option, we will always write to you at least 28 days in advance of your renewal date advising what action is required if any. If you have opted for auto-renewal we will renew your policy unless you advise us not to.

If you've decided that you don't want your policy to renew, you can contact us at any time to have this removed from your policy. Send us a message with your policy number and request and we'll do this for you. You'll need to put this in writing rather than call.

What happens if I have to make changes to my policy or cancel it shortly after I have purchased?

We do not charge Mid Term Adjustment or Cancellation fees if an alteration to cover is requested. We only charge what is due for any additional cover. There are no Cancellation Rights for single trip policies under 30 days and in the event that you cancel an annual policy after the 14 day cooling-off period then you will receive a pro-rata refund.

What methods of payment does ReduceMyExcess accept?

We accept all major credit and debit cards including Visa, Mastercard, Maestro and American Express. We do not charge surcharges.

Can I upgrade my policy?

You may upgrade you cover at any time provided that this before your rental agreement commences.

How many trips does the annual policy cover you for ?

You may have as many car rental agreements as you like during the Annual Policy as long as the maximum trip length (term of the rental agreement) does not exceed that stated on your certificate of insurance. Remember, our policy can only pay out maximum excesses of £7,000 during the lifetime of the policy although you may make multiple claims up to this limit.

I've extended my car rental and my Single Trip policy is due to expire and you're not open - what can I do?

If you have SINGLE TRIP cover, your cover needs extending and your cover is going to expire before we are next open, i.e. it is the weekend, a public holiday or before 09:00 or after 17:30 (outside of office hours), the only option available to you is to buy another policy from our website BEFORE your existing covers expires. In order to maintain continuous cover, this additional policy must start immediately after your existing cover expires and cannot come to an end until after the hire car has been returned. Please see our Terms of Business under 'Cover Information' for further details.

Are my credit or debit card details safe?

When it comes to making a payment you will be sent to a secure encrypted page which is operated by SagePay. Sage Pay was founded in 2001 and known as one of the most trusted payment companies in Europe.

We do not hold your credit or debit card details, only they do.

Does the car hire company need to see my Certificate of Insurance?

No. Our policy, subject to the terms & conditions of the Policy Wording, reimburses you for the amounts that are taken by your car hire company from your credit card. In the event of an excess deduction by your car hire company you need to ensure that you collect all the documents and evidence as described in our Policy Wording. When you return home you reclaim the excess deductions from us.

They may still try and sell you their additional excess waiver policy, but you may simply decline as you are covered. The coverage is between ReduceMyExcess and yourself and so the car rental company does not need to approve it.

When will my cover start and how do I get my documents?

Your cover may start in the future or as soon as you make payment. It is important to note that our cover MUST start before you collect the hire car.

Documents are sent by email, due to internal spam controls we do not recommend that you use your employer's email address and if your documents do not arrive within a few minutes please check your Junk or Spam folder first.

If you still cannot locate your documents please email us at support@ReduceMyExcess.zendesk.com.

We will reply during normal business hours. Sending us an email should add us to your 'safe' email list and your Internet Service Provider should now allow our email through. We are, of course, available during normal office hours if you need help. In the unlikely event that we cannot get an email through to you, please notify us and we will post documents.

You do not need our documents before you collect your car, you simply need to purchase and arrange for our cover to start before you collect your car.


About ReduceMyExcess
How can I get in touch?

If you need to get in touch with us, there's a few ways you can do this:

Chat

During our opening hours you can chat with us by clicking the help button at the bottom of the page and starting a conversation. 

Contact Us

When our offices are closed, you can click the help button at the bottom of the page and complete a quick form to send us a message. We'll get back to you, usually within 24 business hours.

Email

You can email support@reducemyexcess.zendesk.com anytime you like. If you need to cancel your policy, you should do this in writing rather than calling. We'll usually reply within 24 business hours.

Phone

If you need to speak to us, we're available from 08:30 to 17:30 Monday to Friday. Our number is: 01483 347322.

Post

You can still send us a lovely letter if you'd like to. Our address is:

ReduceMyExcess

Bury House,

1-3 Bury Street,

Guildford,

Surrey,

GU2 4AW

 

 

 

My driving licence shows an old address?

If your driving licence shows your old address, you'll need to get that changed.

It's imperative that your licence matches your policy and the rental agreement.

 

Is there an excess on this policy?

There is no excess on this policy, the amount deducted from your card by the rental company will be the amount returned to you by ReduceMyExcess.co.uk, up to the limit specified in your policy documents.

Is this policy protected by the Financial Services Compensation Scheme (FSCS)?

Yes, we are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. Most insurance contracts are covered for 90% of the claim. Please read the Policy Wording for further information.

What are the main restrictions on your policies?

Unless as a result of damage caused by an accident, we do not cover engine parts that should be properly maintained by the rental company, such as clutch, engine, sump, catalytic, converter, battery and radiator. Were we to cover these, there would be no incentive for the rental company to maintain these whatsoever.

Who is ReduceMyExcess?

ReduceMyExcess is a trading names of Eversure Limited, a company based in Guildford, Surrey. We're a specialist company that has been trading since 2008 and sold tens of thousands of insurance policies.

Eversure Limited is authorised and regulated by the Financial Conduct Authority. Details may be found at the foot of this page. We're also a proud a Member of the British Insurance Brokers' Association.

Who underwrites the policy?

Our insurance is underwritten by Catlin Insurance Company (UK) Ltd. Catlin Insurance Company (UK) Limited is part of the XL Catlin Group. XL Catlin Group ranked first for London market claims service satisfaction and broker favourability in the Gracechurch London Claims Report 2014.


What is Covered?
What if damage occurs in a Car Park when I'm not there?

You are covered for damage that happens when you leave the car unattended, say in a car park or parked on the street provided you have left the vehicle in a designated parking space and paid the relevant fees (if applicable).

When claiming for these scenarios, you clearly won't be able to give an accurate description of exactly what happened, but you should provide as much information as you can. 

  • Date/Time
  • Weather conditions at the time
  • How long the car was left unattended
  • Exact location (include road/car park name)
  • A detailed description of the damage
  • How you came to find the damage
  • Photos of the location and of the damage

We ask for this information so that we can better understand the circumstances and speed up your claim.

Do you cover personal possessions?

If your personal possessions are stolen following forced entry into the rental vehicle, you can claim up to £300 (£75 per item).

This will cover the repair of damaged items, or the cost of replacing them. We will normally reduce this amount by a percentage to take into account wear and tear due to age and the full details of this deduction can be found on our policy wording under section 2.

You should also be aware that there are exclusions which we won't pay for. You should check the policy wording for more information.

Am I covered if I use the car for business?

Commuting

If you use your rental car for commuting from one office to another, or from meeting to meeting this is fine as long as you're not carrying any goods or stock for that business (ie, you can't be using the car for deliveries).

 

Private Hire/Taxi services

We won't cover any damage to a rental you're using to charge fares (whether for business or from just one friend to another.

Travelling to Iceland

We get asked quite often about this.

We do cover dust and ash damage providing you were driving on a public highway. We don't cover off-roading though. Whilst some of the roads in Iceland are 'unmade' they are still signposted, and you are expected to ensure that you stay on these roads.

Does my ReduceMyExcess policy cover breakdown?

ReduceMyExcess does not cover you for charges relating to breakdown of your rental car, and we don't provide breakdown as part of this policy. This is because we expect the rental company to maintain their cars and make sure they're roadworthy.

What's the most expensive car I can hire?

We'll provide excess reimbursement insurance for vehicles you rent that are worth up to £65,000 when new. No hiring Ferraris and Lamborghini's now!

What's the longest single trip policy I can buy?

We sell single trip policies for those who aren't looking for year round cover. Whilst it's worth noting that Annual policies can be cheaper if you're hiring for more than 14 days, we sell single trip cover for rentals up to 180 days.

Am I covered for driving on unsealed and/or private roads?

Various hire car companies will apply restrictions for where you can drive their rental vehicles. Many car hire companies have stipulated that their rental vehicles are not to be driven on unsealed roads. If this is the case and you drive the rental vehicle on an unsealed road, then our policy will be invalidated. However, provided the car hire company agrees that you may drive on unsealed roads and they are a public highway then the excess is covered by our policy.

Our policy will only cover you for driving on public highways. Therefore, all roads not intended for normal public use are not covered by our policy. Driveways to accommodation, such as hotels, where you are staying are intended for normal public use and so are covered.

Does this insurance cover Fly-Drive?

Yes, if the rental vehicle comes from a bona fide car rental company.

Are lost keys covered?

Yes, in the event that you are charged a fee for loss of keys we will reimburse you.

Does the policy cover for windscreen damage, tyres or underbody?

Yes, we specifically refer to damage to auto glass, as well as damage to the roof, tyres and underbody of the Rental Vehicle in our Policy Wording as these are usually specifically excluded by the rental companies.


What's excluded (not covered)?
Do you cover van rentals?

No, we don't cover anything other than cars.

Can I get cover if I've already picked up my rental car?

Unfortunately not.

It's important that you have your insurance policy with us before you collect your rental car because it's the only way that we can be sure that you didn't damage the car and then decide to buy insurance to cover the cost. 

As a result, in the event that you make a claim, we'll ask for documents that show the policy was in force before you collected the car (usually the rental agreement and your ReduceMyExcess certificate of insurance).

Do you provide legal cover or advice?

ReduceMyExcess doesn't provide legal cover or advice.

Put really simply, we're not qualified to offer you legal advice on your rental or any dispute you may have with your rental company. In Addition, we don't provide reimbursement for legal fees or advice you take from a legal body. 

If this is something you need and you have travel insurance, it may be worth checking your policy with them as this is quite often part of that service.

Am I covered in the Ukraine?

We don't cover rentals in the Ukraine or Crimea at this time.

I'm not from the UK, can I buy your cover?

Afraid not, we're not authorised to sell insurance to non-uk residents (and this includes Channel Island residents). If you're in the UK on a visa, you'll need to be able to show that your visa afforded you the right to be in the UK for the full duration of your policy.

You'll also need a UK bank account and UK address that you can show evidence of living at. As an extra check, our website will only accept payments from UK bank/credit accounts.

Do you cover Vans/Motorhomes/Trucks?

We don't cover any vehicle that isn't a car. To be really clear, that means we exclude:

Mopeds

Motorbikes

Campervans

Vans

Trucks

Pick-ups

Modified vehicles

Mini buses

Buses

Spaceships

(that said, if you want cover for your spaceship, why not give us a call?)

Are there any rental companies you don't cover?

Our excess insurance covers all rental companies apart from one. We don't provide excess reimbursement for claims made as a result of rentals from GreenMotion. This is because we did some research and found that there was a much higher chance of being charged for damage (and a higher amount) by GreenMotion than with other rental companies.

We ask our customers to rate the rental company they've used, and we share this information with you on this page: car hire reviews


Geography
Which countries are covered?

European cover will cover you in:

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Channel Islands
  • Isle of Mann
  • The Azores
  • The Canary Islands
  • Islands in the Mediterranean
  • Madeira

For all other countries, you will need to purchase Worldwide cover, this includes the Faroe Islands and Turkey.

We will not cover trip to:

  • Trips in, to or through Afghanistan, Belarus, Congo, Crimea/Ukraine, Iran, Iraq, Ivory Coast, Liberia, North Korea, Myanmar, Sudan and Zimbabwe.
  • Any claim relating to travel to any country, or region thereof, in the world where the Foreign and Commonwealth Office has issued a Travel Advisory against all travel, or all but essential travel, to such country or region.

(A list of these countries can be seen on their website www.fco.gov.uk).

Please also refer to the general policy conditions and exclusions applying to all sections.

 

I'm going to Cyprus, is my rental covered there?

In short, yes!

Whilst the North and South of Cyprus are independently governed, assuming you have the full authorisation from the rental company to take your car over the 'boarder', your ReduceMyExcess policy will cover you.

Does the policy cover car rental in the UK?

Yes, all our policies cover rentals in the UK, Channel Islands, Northern Ireland and the Isle of Mann. But you must be a UK resident to purchase our policy. Residents of the Isle of Mann and Channel Islands may NOT purchase our policy.

Am I covered for hiring a vehicle in the Channel Islands?

Rentals in The Channel Islands (and the Isle of Mann) are covered under all our policies. But you must be a UK resident to purchase our policy. Residents of the Isle of Mann and Channel Islands may NOT purchase our policy.

Are there any countries you don't cover?

We do not provide cover for any trips in, to or through Afghanistan, Belarus, Burma, Congo,

Crimea/Ukraine, Iran, Iraq, Ivory Coast, Liberia, North Korea, Myanmar, Sudan and Zimbabwe.

Neither do we provide cover for any trip to any country, or region thereof, in the world where the Foreign and Commonwealth Office has issued a Travel Advisory against all travel, or all but essential travel, to such country or region. A list of these countries can be seen on their website.


Claims Process
I've been charged for damage I didn't cause, what do i do?

If you've been charged for damage you didn't cause, the circumstances are really important:

 

The damage was caused whilst you weren't with the car

Usually, if damage is caused to the car, even if you weren't there when it happened and it wasn't your fault, you'll be held responsible for the repair costs. Examples might be where the car was hit by another in a car park, or when a tyre deflates whilst it's been parked outside your hotel. In these circumstances, you will usually pay for the damage and reclaim this from us. 

The damage was already on the car when I collected it

Under the terms of almost all rental agreements, you are responsible for any damage caused to the rental vehicle that wasn't there when you collected it. The way that this is proven is by checking the 'check out' document (the paperwork given to you when you collected the car). If the damage isn't listed on here, or drawn on to the diagram of the car, you'll be responsible for the damage when you return the car.

I was hit by a 3rd party (another person)

If you were hit by a 3rd party, you should usually contact the Police to obtain a report that shows you were not at fault. You must always make sure you get the details of the 3rd party (providing it's safe to do so) and you must report this to the rental company as soon as possible. It's not uncommon for the rental company to charge you the full excess for the damage in these circumstances until they are able to recover their costs from the 3rd party's insurers. Usually we would not process a claim under these circumstances until you had proof from the rental company that they had not been able to do this.

There was no damage on the car, and nothing noted when I returned the car

When this happens, assuming you have a signed copy of the return document from the rental company that confirms there was no damage, you shouldn't have been charged. Under these circumstances, we would not be able to pay a claim and you would need to take this matter up with your credit card provider or local authorities.

 

I'm struggling with your online claim form, what can I do?

All claims do need to be submitted through our online form. This is so that we can make sure we've collected all the information we need from you before we start your claim in our system. It also provides you the opportunity to make sure you get the chance to tell us as much as you can about what happened.

For this reason, it's really important that you take some time to fill this in and don't rush it. There are documents that we must receive from you, so there is little point in submitting a form with any of the required documents missing.

Once we receive a completed claim, we usually get it turned around within 30 days. So it's worth taking the time to get your bit right.

What happens if my excess on the car rental is higher than your limit of £7,000?

Our policy can only pay out maximum excesses of £7,000 during the lifetime of the policy.

How do I make a claim?

You need to complete our online form and follow our Policy Wording or the guide that we have on our website.

It usually takes around 30 days from start to finish to process your claim, assuming we have all of the documentation we need and we don't need to conduct additional investigation.

You should be aware that we may well request the original documentation be sent to us if your claim is of high value (usually over £1000). In these circumstances, you should still complete the online form and wait for us to request these.

Remember that any documentation you send to us should always include your policy number for reference.

You can find the online claim form by clicking this link

The car rental company is making me pay for a scratch that I did not do?

Unfortunately this happens quite often especially in relation to minor scratches and bumps. You should challenge the claim, in the first instance you can do this through your credit card company disputes team. 


CDW
My credit card has travel insurance including Collision Damage Waiver (CDW)?

If you have CDW cover with your Credit Card you need to determine whether it includes excesses, if it does not you will either need the rental company’s Excess Waiver or Non-Waiver or our insurance.

I have not taken out CDW with my car rental firm so if I have an accident I am responsible for the full value of the car. Is this covered by the ReduceMyExcess policy?

Only if the car rental is in the USA or Canada and you have opted for our CDW Excess Plus which provides up to US $50,000 cover.

I have taken out CDW with my car rental firm. Is the excess covered by the ReduceMyExcess policy?

Yes, this is exactly what our Standard cover does. It insures the excess on the CDW.

What is CDW?

Collision Damage Waiver (‘CDW’) is usually, but not always provided by the rental company in Europe.

Without this cover, if damage to the rental vehicle exceeds the Excess, you would otherwise be responsible for the full amount. In other words, you may be responsible for the entire vehicle value.

Collision Damage Waiver (‘CDW’) may sometimes be referred to as Loss Damage Waiver (‘LDW’). Rentals in the USA, Canada, South Africa, Australia and other countries may not include CDW, check your rental agreement.


Vehicles
Can you cover vehicles such as Mercedes Vito luxury 9 seater vans?

Yes, these vehicles are covered under our ReduceMyExcess policy. 9 seats including the driver is the maximum we can provide for. Please note that we cannot cover minibuses or commercial vehicles.

Can you cover courtesy cars or car club cars?

The Car Club must be licensed in the United Kingdom to provide vehicles for hire and the vehicle must meet our definition of a 'Rental Vehicle'. The vehicle may NOT be privately owned. Please read the Policy Wording for further information.

In the event of a claim you must be able to provide a damage report from the Car Club including copy invoices, receipts or other documents confirming the amount you have paid in respect of the damage to the hired vehicle for which you are seeking reimbursement and, where possible, photographs of the damage. You must also be able to provide a copy of your membership Agreement and a copy of the repair invoice from the repairing garage. Please also see our Policy Wording for details of how to Claim.

What types of vehicles are not covered?

The vehicle must not be a motor home, trailer, caravan, van, truck, non-passenger carrying vehicle, vehicle that carries more than 9 people including the driver, motorcycle, moped, motorbike, off-road* or recreational vehicle.

The vehicle must not have a retail price in excess of £65,000 (or currency equivalent), and not be more than 10 years old.

* 4x4 vehicles are not excluded if they are being driven on public highways and not going off-road.


Drivers
Are There Any Age Limits?

Yes: You must be aged between 21-84 at the start date of your policy for cover to apply.

Can I cover other drivers?

As the policyholder, you are covered for car rental agreements taken out in your name, as shown on the certificate of insurance.

However, as an additional benefit for Annual Policies you may nominate up to up to four members of your immediate family who reside at the same address as yourself who could take out a car rental agreement in their name, i.e. they would be the lead driver who signs the car rental agreement.

This is useful when members of the same household travel independently at different times and require cover. However, we will not cover concurrent rentals i.e. we will only cover one rental contract at a time.

Additionally, this policy will also automatically cover all additional drivers aged between 21 and 84 years (inclusive), providing they hold a valid and internationally recognised driving licence and are named on the car rental agreement.


Why should I use ReduceMyExcess?
What other things are covered apart from damage to the hire car?

  • Up to £1,000 Towing Costs
  • Up to £7,000 Administration Charges
  • Up to £10,000 Personal Accident
  • Up to £300 Baggage Cover
  • Up to £500 Key Cover
  • Up to £500 Misfueling
  • Up to £300 Curtailment of Rental
  • Up to £300 Drop Off Charges
  • Up to £1,000 Road Rage & Car Jacking Cover

Why should I buy from ReduceMyExcess and not from the rental desk directly?

Car rental companies typically charge multiples of our charges to reduce excesses. Excesses are often high (£1000 is typical) and claims are quite common. Our product is reliable and very cost effective.

ReduceMyExcess' customer philosophy

Since 2011 it has been our objective to offer our customers a reliable, competitive and easily purchased alternative to Car Hire Companies’ Excess Waiver available directly from Car Rental companies.

We are passionate about providing the type of service that our customers expect and deserve. We will answer phone calls promptly and we will help you in any way we can. We will not charge administration fees to make changes to your policy. We will make a fair charge if you increase cover and make an equivalent refund if you reduce your cover. Everything we do is fair and transparent.