Our Reviews

Feedback for Car Hire Excess Insurance has been compiled from 311 customer reviews:

Easy to use

Poor customer service. I bought single trip cover when I thought my annual cover had expired. They let me buy it (although my error) and when I asked to cancel received a late, generic response that didn't address my question. I emailed again, and they refunded the single trip without even responding to my email.

Simple to use site. Excellent price for exactly what I required.

Easy to use the website to arrange cover at a reasonable price. Did not have to make a claim so could not give 5 stars.

The policy is basically useless as it isn't valid anywhere in Europe except Iceland. I would have just cancelled if I had time

We added a comment , by Customer Service Team:

Hi Mark, Thank you for getting in touch and for your feedback. I am sorry to hear that you are unhappy. If you are referring to cover only being valid in countries where the FCO advise it is safe to travel, the insurers have agreed to honour cover as long as the FCO advice against travel is specifically in line with Covid19. This is confirmed in our FAQs - https://www.reducemyexcess.co.uk/faqs.aspx. I hope this clarifies matters for you. Kind regards Rebecca

Really helpful and received good responses to email queries.

Easy to set up, great value for money

Quick and easy to purchase and much cheaper then the hire car offering. Never had to claim so can’t comment on that experience.

Reduce MyExcess made renewal very simple and reasonably priced. They were also very sympathetic during the Covid "shutdown" period

insurance cover details clear,ease of use and competitve price. Thank you.

Very good value for money for peace of mind.

Excellent customers service

Save money with just a few easy steps what's not to like. Just a few questions to answer and the savings on hire insurance costs are unbelievable for a few minutes work. Why would you pay more? I have used before and will certainly use again.

Excellent customer service from start to finish! Would definitely recommend this service

Fast quick online service and easy to follow

Excellent service at a competitive price.

Yes, better safe than sorry.

Excellent customer service and overall very good

Didn't actually need to claim, so can't give a full review - for example, wouldn't know whether it's actually possible to claim on the insurance if push came to shove, ie scratch came to dent - but certainly cheap and easy enough to buy online and the other reviews I read all seemed positive (Assuming they're genuine). Saved me considerably on buying insurance from car rental company.

Easy to deal with and good value as well