How to Contact Us
We are open Monday to Friday, 08:30-17:30, except UK bank holidays. We will not be able to assist you outside of these hours, if you need to extend your policy outside of these hours, you can just purchase an additional policy with identical level of cover for the additional days you require.
If you have a question, each of our product pages comes with a comprehensive FAQs section where you can find the answer to most common queries.
For general queries regarding new quotes or active policies with us please use our Live Chat facility by clicking the ‘Support’ icon at the bottom right hand corner of your screen.
Our skilled agents are logged in to help you between 08:30 and 17:30 Monday to Friday. We cannot process adjustments or cancellations via live chat – please send these through the online form.
Outside our normal business hours we will not be available on live chat, but it’s ok! Simply complete the online form for anything you need.
For any policy changes or cancellations please complete the form and we'll be in contact as soon as possible. We always aim to answer all queries within two working days.
Can I phone?
Using our live chat and online form are the best ways to get in touch with us. We like to keep our premiums as competitive as possible and one of the ways we do this is by not having a large call centre. Instead, we encourage all our customers to contact us online and we will respond to your query via email as quickly as we can.