Sixt Car Hire Reviews | ReduceMyExcess

Sixt Reviews

Have you hired a car from Sixt recently? Why not submit a review of your experiences to help others?

Sixt's Rating:

3.7/5 based on 73 reviews

5 stars		33
4 stars		21
3 stars		6
2 stars		2
1 star		11

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This is by far the worst car rental company I have ever dealt with and hope ever will!!!! hired a minibus to take 13 of us to a charity event (including a 1 year old baby). I opted for the premium roadside assistance etc and paid the extra £100 or so.On our journey we had just left our hotel when an artic lorry ran into the rear of us ( no one was seriously injured ).this happened outside Crewe at 11am on a Saturday. After phoning the sixt support line, we were left with a smashed up vehicle at the side of the road in the wind and rain.1 hour passed we phoned again ! sixt were not able to get any dealers to answer the phone , but if we wanted we could try one ! 2 hours later we phoned them back again as they had not got back to us , we were told not much they can do ,I told them we were going to have to try and get taxis and there van would be unsecured due to lack of windows and I was told I would be in breach of t & cs and id be liable ! .another hour passed and we called back ,now they said they could not get us a 17 seater ,but we managed to find out they were sending someone to recover their van (no us just the van).we made our way back to our hotel. Now with no van. Due to us travelling from all over the uk I now only needed a 7 seater but this was not available either I asked for 2 cars but no to this. They said I could try traveling to Birmingham airport and rent another !after several more calls and stress they told us we would have to make out own way home and TRY and claim it back. so I picked the van up in Glasgow so I had to pay £700 on train tickets not to mention food hotels and taxis. I have submitted form and still nothing. Total disgrace to abandon its customers in wind and rain including a 1 year old baby miles from anywhere . "All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile." There words not mine

City/airport: glasgow

john's rating of their experience of Sixt: (1/5) on 18 September 2018

I gave them 3 chances and failed all 3 times. I had booked with them for a recent holiday to Gran Canaria, for a "luxury convertible" car, category, in which they stated 3 makes the BMW series 2, Audi A3 and Open Cascada. Then after booking online and confirming my preference (for either the BMW or Audi), I called directly their offices who confirmed to me that this would be no problem. In addition they advertise that by downloading their app and put in your credentials one is able to select their specific car directly in the app before the day of rental. Absolutely none of what I told you above was true, and it was all misleading. Registering on their app was an absolute nightmare and required more information than one needs to apply for a passport. Not only that, after finally managing to register, it emerged that one can only select the preferred car about 30 minutes before rental (which in my case meant while I was in the air flying into the airport). Now the best part, when arriving at their airport desk, I was told that they didn't have any of the cars advertised. They only had the VW Beetle conv.. That was not even a question of non-availability on the day, but they just do not have these anywhere on the Island. There was absolutely no recourse to escalate the situation. The agent was extremely unhelpful. Basically everything I was told was a lie. This was the third time I've come across this type of misrepresentation from this car rental company. NEVER AGAIN!!!

City/airport: Las Palmas

Chacho's rating of their experience of Sixt: (1/5) on 6 September 2018

Firstly we were 20 minutes late and they gave our car away. Secondly they had no other car to give us. Lastly the employee yelled at me to the point I felt unsafe and thought of calling the police.

City/airport: Athens Peristeri

JC's rating of their experience of Sixt: (1/5) on 1 August 2018

They caused me extreme mental health issues by charging me the full excess for damages I did not do. They will screw under 25s over because they know we can't pay for zero quid excess and exploit us to pay for non existent damages on the vehicle and cause you immense grief that it is your fault without proper evidence.

City/airport: London

Anonymous's rating of their experience of Sixt: (1/5) on 27 July 2018

I am afraid that we had a very bad experience with Sixt rental. On returning the car we were told, AFTER ONLY A GLANCE, that there was a new scratch on the bodywork; however this was not visible to us even with a close inspection, not until they got right down and shone a torch at the paintwork showing up a slight scuff. Though we inspected the car beforehand, I would not expect to have noticed this, though I assume it was already there. We lost our Euro 200 excess and would certainly not trust this company in the future.

City/airport: Ljubjana

Filip's rating of their experience of Sixt: (1/5) on 26 July 2018

Good service, easy pick up and drop back process. Great staff with local knowledge, willing to advise. As usual not very happy with us bringing our own excess protection policy - they always advise it won’t cover you and try to pressure you in to buying the company policy but apart from that I couldn’t fault them.

City/airport: Split

Teenbean's rating of their experience of Sixt: (5/5) on 11 June 2018