Hire company we’re fine, the car was damaged but accurately recorded on the hire documents. The car was clean and under a year old
City/airport: Faro airport
Ronny's rating of their experience of Sixt:
(5/5) on 4 March 2020
Verified ReduceMyExcess customer
Great service- - quick collection and drop off. No nonsense.
Surftraveller's rating of their experience of Sixt:
(4.5/5) on 22 February 2020
Was the cheapest big name, and glad I spent a bit more. Car wasn’t brand new, but it was fine and they didn’t try to wring money out of me to make up for the hire being dirt cheap.
City/airport: Bucharest airport
Ray's rating of their experience of Sixt:
(3.5/5) on 22 February 2020
Very quick and confident
Bob's rating of their experience of Sixt:
(4/5) on 16 February 2020
Excellent and friendly service. Even got a coffee when dropping off the vehicle.
Dave's rating of their experience of Sixt:
(5/5) on 10 February 2020
Easy pick up at airport - no queues; car good; Sixt are a bit more expensive than some but worth it
John's rating of their experience of Sixt:
(4/5) on 2 February 2020
Good price, well organised.
Ant's rating of their experience of Sixt:
(5/5) on 28 January 2020
I never thought it would happen to me after using Sixt happily in Lisbon and Faro regularly over the last few years. I even moved from using car trawling websites such as Argus to go direct as they were so easy to use on most occasions. HOWEVER I think I became complacent. Beware if you are a regular Sixt user - the issues and practices that others speak about on say e.g. TripAdvisor Faro Forums may come back to haunt you. We arrived on 19 December at Faro Airport under rental agreement RA – 9430746908. We had requested a car in the group IFMR and received a Renault Kadjar which I was happy with. The staff at desk and inspecting car were all super friendly and easy. HOWEVER the parking lot as others have mentioned was unreasonably low light and also there had been rain. We looked over the car and agreed on the pre noted damages. I notified the staff member of a small indent near an already marked damage on drivers side rear wing panel. He said it was noted but not on the official agreement and not to worry as it fell below the size of mark required to be added to the rental agreement / damage list. This was a mark already present and agreed face to face that would could not add it to their damages as it was below 3 cm! ARRRGGG though - In this case when we returned it a very angry and aggressive male staff member called Miguel went straight to it measured it up and magically made it our problem and our liability despite me telling him the previous conversations while picking up. I had taken images in the carpark when we picked it up and even in the dark light and the fact that the car was black and it had rain drops all over it I can still see the small dent there - just. None of this matters. The Sixt experience / customer treatment after that - you have to remember like most unfortunate people complaining here you are trying to get you and maybe your family to a flight pronto - was disgraceful. The attendant taking the car in Miguel had a good laugh at us all, staff members would not give their names, the manager seemed to have an arguement about the validity of the mark with Miguel but backed off. It was a shambles. In the end we had to leave and decide not to sign the acceptance that we made this tiny indent. All three kids very dejected and annoyed by then as we were. We had paid for the fuel and left this all square. First day of the new year and Sixt take £86 off my card for the fuel but without saying what it was for and totally without consent. No reply to any of my emails asking what the charge is. No help. We wait - thinking that the £86 charge is maybe the fee for the tiny indent repair. No reply to emails apart from standard 'we are dealing with your request' Eventually get reply in the post and it's to say we are liable for repair payment for the tiny already on car. This request comes by international mail and is a statement saying they will take for £365 from my credit card. Pretty shocked by that especially when you realise that all the other knocks or dents on the car already listed are NOT repaired and some poor hirer has had to pay for them. Think about that next time you hire a car. The dents you see someone has been charged a fortune for - yet they are NOT repaired. So that's a scam right there - theres a great article in the FT about it which highlights how these companies specifically renting high at airport have to up their extra charges on you. In our case though we genuinely picked up a car with the belief that we were doing so our most trusted company. It has put me off all car hire tbh. When they have your details i.e credit card they can take what they want and they will. I do not receive replied from Portugal Sixt and cannot affect the outcome of this seemingly. I urge you to think about NOT hiring at Sixt unless you fancy the same headache. I cannot advise another car hire company though but TripAdvisor forums with local knowledge have good suggestions.
City/airport: Faro Airport
PaulMac's rating of their experience of Sixt:
(1/5) on 22 January 2020
V good. Efficient
Allen's rating of their experience of Sixt:
(4/5) on 15 January 2020
Great service easy and friendly great car at a good price
And's rating of their experience of Sixt:
(5/5) on 13 January 2020
Nice customer service Great ride Great price
City/airport: Sheppard bush
Jae's rating of their experience of Sixt:
(5/5) on 12 January 2020
I've been hiring cars for years and been using this company over 10 years! 6 weeks ago i hire a car in Portugal Porto and i do my usual thing inspect the car and take loads of pictures! So i noticed there was a chip on the windscreen. so i took a picture and told one of the workers! But So when i returned the car the man said this is new damage but i show him my pictures and he agreed the damage was already there but he had to make a noted of it and 6 week later customer service would like me to debited: 557.87€ from my credit card! Even with my photographic evidence with time and date they still want me to paid? PLEASE AVOID THIS COMPANY !!
Nick's rating of their experience of Sixt:
(1/5) on 8 January 2020
Car was perfect and reasonably priced
Mr A's rating of their experience of Sixt:
(5/5) on 30 December 2019
Significant pressure at desk to buy extra, unwanted, 'unnecessary' insurance which was equivalent to 100% of a week's hire charge. Booked on the basis of a Nissan Qashqai as advertised but not available at desk so given a Kia Sportage as an alternative which was a huge disappointment and vastly inferior to the Qashqai.
City/airport: Las Palmas
Raynpa's rating of their experience of Sixt:
(2/5) on 30 December 2019
Friendly staff at the front desk, but the staff in the parking lot didn’t want to conduct a joint check of the car upon receipt, and they didn’t show me how the car’s features worked (sat nav, media system, etc). Upon the return of the car, they said I missed some faults when inspecting the car, but that was because they made me check it alone and I wasn’t sure what I should have been looking for. Very unprofessional especially when other car rental companies are much better during the check out process.
PS's rating of their experience of Sixt:
(1/5) on 29 December 2019
I've come to terms with the fact that I've been scammed with the 'phony scratches' trick.Far worse is that 4 months down the line I can't get a proper invoice so as I can claim on my insurance. 4 months of being'fobbed off.'
City/airport: Vilnius airport
Worst ever's rating of their experience of Sixt:
(1/5) on 10 December 2019
Hi, just to let everyone know ... YOU WILL PAY AT THE END OF RENTAL AGREEMENT. No one will explain you how it works : deposit money etc ... Also if you unlucky to get a penalty ticket you need to pay 40£ to Sixt only for them to send your details to police council etc (obviously you need to pay that penalty in full). No point for a coorporate account as you are going to pay more that a normal rent (i pay 109£ a day for a van that i supuse to pay 46 £ only... reason? Christmas is comming! Please don’t rent from them !
City/airport: London Wembley
Dan Edy's rating of their experience of Sixt:
(1/5) on 6 December 2019
Found a 3mm stone chip on return tucked into the bottom left corner of the windscreen impossible for me to confirm it was there or not in collection due to adverse weather conditions when checking car. Discovered on motorway that screen wash was empty.
City/airport: Milton Keynes
Squonk's rating of their experience of Sixt:
(1/5) on 21 November 2019
Sixt gave us incomplete information when we picked the car up and, when we dropped it back off, their rep was supercilious and condescending.
Martin's rating of their experience of Sixt:
(1/5) on 13 November 2019
Very good - didn’t try to get me to buy extras. Car fine.
City/airport: Bari Airport
19simon's rating of their experience of Sixt:
(5/5) on 12 November 2019
Excellent streamlined service
City/airport: Belfast International
Ireland Trips's rating of their experience of Sixt:
(5/5) on 6 November 2019
Scammers. I rent a car for 3 days and after some personal problems i brought the car back after 1 hr and 30 min. The total rent for 3 days was 80 £ . The lady at the reception and at the customer service at the phone they told me they still have to charge me for 1 DAY , i said Ok it's fine. how much will be , around 20 something £ .. and she said yes .. and rest of the amount will be refunded in your account. I said ok it's fine.. After 2 days, surprise.. i was charged 60 £ for 1 day !!! So i paid for 1 hr and 30 min , 60 £ . They 're scammers.. now i can see why the have 1 star review everywhere.. and also i paid a deposit of 300 £ which i was been told i ll be in my acc in 2-3 working days. Surprise.. i don t have my money back.. i called again and now the changed in 2 weeks.. ar you f..ing serious? i have to wait even for my money.. the lady said : ye... it s tricky.. will take a good 2 week or more.. AVOID THIS SCAMMER COMPANY !!!! THEY DESERVED ---- STARS.. !!!!!!!
Vlad's rating of their experience of Sixt:
(1/5) on 5 November 2019
Problem free rental
TonyD's rating of their experience of Sixt:
(4/5) on 1 November 2019
Promised a VW polo or similar and got a Skoda :-( plus absolutely no water at all in washer bottle. Very dangerous in my opinion and a basic check. Car was clean and ready though with a very quick transfer both ways.
Dex's rating of their experience of Sixt:
(1/5) on 30 October 2019
Great friendly service, lovely clean car and a free upgrade, would definitely recommend!
Verity's rating of their experience of Sixt:
(5/5) on 28 October 2019
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