Good experience, when arriving the staff were kind, easy setup to then get your keys. Handing back was quick and simple. Good price too.

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Matt's rating of their experience of RecordGo: (4.5/5) on 4 October 2023

Verified ReduceMyExcess customer

Good service,nice car easy transfers and no problems.

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Mike's rating of their experience of RecordGo: (5/5) on 3 October 2023

Verified ReduceMyExcess customer

Very clean car.

City/airport:

Woody's rating of their experience of RecordGo: (5/5) on 20 September 2023

Verified ReduceMyExcess customer

Nice car, not what we asked for but that's standard from past experiences.they did try to push for insurance even though we had it as well as excess cover.

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Sean's rating of their experience of RecordGo: (3.5/5) on 19 September 2023

Verified ReduceMyExcess customer

Great car at a very competitive price.

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Mags's rating of their experience of RecordGo: (4.5/5) on 17 September 2023

Verified ReduceMyExcess customer

be aware of their malpractice, I have been charged when I have been back to england when I was assured by Victoria at the drop off no charge will be made for a tow invoice and a fault in the car I have hired. When complaining with the customer service they haven't help and they provide an invoice only month after

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marcoiacca's rating of their experience of RecordGo: (1/5) on 15 August 2023

They have hidden charges. On the insurance. And when you leave the car, they say is Ok , but then , even with a clean small car, they charged 75 euros for cleaning. Be aware.

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Lola's rating of their experience of RecordGo: (1/5) on 22 May 2023

Terrible experience, they will try to keep whatever they can from your deposit. When we picked up the car, it had stains on the driver and back seats. When we dropped the car off, they said we made the stains and charged us €95 for the cleaning fee! When we asked for photos of the car BEFORE the pick up they said they didn't have any photos and that it was our fault. They also took ages to respond to our emails and we had to chase them multiple times even though they were holding our deposit. We never got our money back despite requesting evidence that we were the ones that got it dirty. Appalling, scam to take away whatever they can from your deposit.

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LT's rating of their experience of RecordGo: (1/5) on 11 April 2023

Email chain below sums this company up. Warn all of your family and friends. Email anonymised. Case number: XXXXX Dear Mr. XXXXXXXX, We hereby would like to inform you that, due to your customer profile and/or to a breach of contract, our company will no longer rent vehicles to you. Sincerely, Customer Service – Record go “Dear Sir / Madam, I write to complain about the way I was treated and the manner in which my reservation noted above was cancelled. I am a record club member, email address xxxxxxxxxxxx. This was meant to be my first of many reservations as we have purchased a new holiday house in Malaga. However, I have and will not make any further reservations until I feel this has been resolved. I showed up with my wife and children all set with a confirmed reservation that I had already paid in advance. When a problem showed up, the lady at the desk refused to even deal with me! She told me to go away and phone customer services ! This took time, only for me to be told there was no vehicle for us. No apology. My family and I were then stranded at the airport for a long time until we managed to find a company that could rent us an appropriate vehicle. Being last minute, it cost a lot more than the reservation I THOUGHT I had with Record. I have now been refunded but would appreciate a voucher to go towards my next Record booking given how badly we have been treated and how much it cost us in the end. Please can you respond and let me know if this is possible. Kind Regards”

City/airport:

Anonymous180's rating of their experience of RecordGo: (1/5) on 25 January 2023

We booked a small category vehicle (Seat Ibiza) via Booking.com with full cover through Booking.com. In the meantime, before the trip, my card was stolen and then cancelled. Since this was Christmas time, the bank took longer to issue a new card and it didn't arrive on time. At the airport we paid for the second driver, who had all his cards, but the lady at the counter said she couldn’t give us the car then. I asked if she could change the main driver. Of course, but only if she charged us extra 275 euro for full cover. She also said she had no problem showing me where it said so. Pretty rude, I’d say. Especially since that was the very card that paid for the booking. Nobody minded then. There was no "Just a second, I'll talk to my manager and see what we can do". Nothing. It was like her sole goal was to squeeze out all the money she could. She left the wrong address and email and phone number in the system and on the document (mine). I checked it before she changed the driver, but she never asked us to recheck the data after. Nothing really mattered any more as soon as she took money. And we got C3 Aircross, which is twice the size we wanted. Why did we choose the vehicle category if they give us whatever they want anyway? No manual, of course. We had to look online for all the initial issues. We travel a lot and frequently rent cars. Sometimes there are unexpected problems and in such cases all the companies so far have tried to help or find a compromise. Record Go apologized. They are thankful they can benefit from my experience and improve. They'll forward the complaint to their staff manager. However, the lady just did her job. It was all in accordance with the company rules. Of course it was. Which tells you a lot about the company. I'm so grateful for the opportunity to help them improve. Cost me a few, but helping companies to do better is... priceless?

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Ana's rating of their experience of RecordGo: (1/5) on 17 January 2023

Easy process, good car, great price. No problems to report.

City/airport:

MrDay's rating of their experience of RecordGo: (4/5) on 25 October 2022

Verified ReduceMyExcess customer

Car was heavily damaged and I was told it was the end of season and I should take photos, for discussion when I handed it back. Why should I be placed in that sort of position and have the worry of this sort of discussion? Staff were pleasant, but the car should not have been rented out as it was.

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Overseas driver's rating of their experience of RecordGo: (2.5/5) on 13 October 2022

Verified ReduceMyExcess customer

Great service, English speaking staff, car clean and tidy, easy transfer from airport and back. Would definitely recommend and use again.

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Paul C's rating of their experience of RecordGo: (5/5) on 11 October 2022

Verified ReduceMyExcess customer

Very good service and vehicle as described

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Nick's rating of their experience of RecordGo: (4.5/5) on 25 September 2022

Verified ReduceMyExcess customer

All good

City/airport:

alexvendet's rating of their experience of RecordGo: (2.5/5) on 19 September 2022

Verified ReduceMyExcess customer

Arrived to collect car & completed paperwork, they were not interested in the fact that I had taken out excess waiver cover saying it was no good & continually tried to sell their own which I declined & suggested I take photos of the car, no one came out to the car & I was left to find the car on my own & had to check it over & note existing defects/photos. I would not recommend this company & would never use them again, I considered them to be very un professional & un helpful

City/airport:

unhappy's rating of their experience of RecordGo: (1/5) on 15 September 2022

Verified ReduceMyExcess customer

The pick up, although prebooked and paid for, took more than an hour and ALL of the paperwork had to be completed AGAIN. The self service machines were only available in Spanish and there were only two staff trying to serve about eight people.

City/airport:

SH's rating of their experience of RecordGo: (3/5) on 4 September 2022

Verified ReduceMyExcess customer

No issues.

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Steve's rating of their experience of RecordGo: (4.5/5) on 28 August 2022

Verified ReduceMyExcess customer

Excellent

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Rich's rating of their experience of RecordGo: (4.5/5) on 6 August 2022

Verified ReduceMyExcess customer

Easy to find and polished service

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Steve's rating of their experience of RecordGo: (5/5) on 5 August 2022

Verified ReduceMyExcess customer

Very poor check in even though car was pre booked and paid for

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Will's rating of their experience of RecordGo: (1.5/5) on 23 June 2022

Verified ReduceMyExcess customer

New pick up desk and much slicker service than 4yrs ago. Low deposit.

City/airport:

Trebor's rating of their experience of RecordGo: (4/5) on 14 June 2022

Verified ReduceMyExcess customer

Don't touch this company with a bargepole. Two days after our return, they charged an unauthorised £197 to our credit card without any explanation and are now refusing to answer any emails on this matter. Don't trust them!

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Karen's rating of their experience of RecordGo: (1/5) on 13 June 2022

Rented car from Alicante for 2 weeks. First positives: - Car was as promised, less than 6 months old, though this was something I was paying extra for and it was not exactly cheap - Returning the car went fine also. Showed the receipt of filling the tank and everything was ok. But then: Car was rented so that I had to pay extra for full fuel tank and I should get refund after returning it with full tank. After a while I checked my credit card charges and there was an extra charge of fuel for 15,98 €. No explanation of why was ever send to me. Maybe the fuel prices rose I figured, so let it be. Then I noticed there's also extra charge of 30,00 €. Also no explanation. I send them email about these. And another one. No one answered. Then I sent them more annoyed email demanding an answer or I'll complain to my credit card company and write here. This started a long discussion where they tried to justify stealing my money. 1. They claimed the tank was missing more than 1/8 of the fuel. I send them photo, taken when returning the car, with full tank. 2. Then they claimed the car was not refueled as agreement states (10 kms from returning point). I sent them receipt that it was. 3. Then they claimed I refueled the car previous day and therefore it's against the contract. I explained I drove straight to hotel on the way to returning point and in the contract it does not state that the refueling needs to be done the same day. 4. Then they claimed that the fuel station is more than 10 km's from returning point. I send them Google Maps route that shows the distance being 5,4 kms. After this they just told me that the issue is finished. So if you use their service, make sure that you have all the proof for complaint, as they will want to have extra money from you if they can.

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hakahaka's rating of their experience of RecordGo: (1/5) on 7 June 2022

As ever, collection process was complicated and the automated terminals didn't work properly. Car was 'very basic' Fiat Tipo, filthy inside and with tyre warning system disabled due to a fault. Typical Spanish car hire experience. However staff were very friendly and drop off process was super quick. Just a shame the walk to/from the terminal and the car hire garage was like a half marathon! (but that Malaga Airport for you)

City/airport:

pm115's rating of their experience of RecordGo: (3/5) on 29 May 2022

Verified ReduceMyExcess customer