As always the staff tried to sell you insurance extras, giving you horror stories about break down costs etc, which shows the faith they have in their own vehicles. Also they charged me for fuel and said I would be reimbursed if vehicle returned with a full tank, as long as I had a receipt from a garage no more than 10k from their depot. This has incurred a foreign transaction charge on my account and I have not been reimbursed 3 days later. I would say they were very pleasant on the return

City/airport:

Grumpy old man's rating of their experience of RecordGo: (2/5) on 22 June 2024

Verified ReduceMyExcess customer

I had rented from RecordGo for a number of years prior to my rental in May 2024, when I found that the pick-up and return processes had changed. Online pre-completion of much of the paperwork made for a quick and easy pickup, although I was slightly dubious about the key now being provided at the desk in the airport arrivals area, with minimal staffing presence in the office by the parking bays. As usual, there was limited space and poor lighting in the parking bays, which as always makes visual inspection of the vehicles difficult, but I carried out a visual check and made sure that existing damage was shown on the booking for. On returning the vehicle after 10 days of uneventful motoring I found that there were no checking-in staff by the vehicle return bays, with only one member of staff in the car park office. I did a visual check of the vehicle and then gave the car key, and the petrol top-up receipt to this lone member of staff. Later that day, after arriving home, I found that my credit card had been debited an unexpected payment by RecordGo, with no notification as to what this was for until, after waiting for 2 to 3 days I queried this with RecordGo, and some days later received a copy of a repair estimate for damage which had allegedly occurred during the hire period. The email also included some very poor photographs of the alleged damage, along with much copying and pasting from the hire agreement, with particular emphasis given to the fact that I had not chosen the 'Total Comfort' option when booking the car. This option would have more than doubled the cost of hiring the car, so as in previous years I had opted to purchase separate excess insurance. This was far cheaper and offered better cover than that provided by the 'Total Comfort' option that RecordGo seemd keen that I should consider. Some observations: With no checking-in staff to check for and point out new damage to a vehicle, renters are totally at the mercy of the hire company, with no option but to pay for any claimed damage. Photos provided could of course have been of any other similar vehicle. Damage caused when vehicles are moved after return will always be blamed on the last hirer. Vehicle hire costs have increased considerably since pre-covid. Do RecordGo see taking payments for damage which cannot be disputed, and where 'Total Comfort' hire option has not been taken, as a nice little extra earner?

City/airport:

Banyeto's rating of their experience of RecordGo: (1.5/5) on 11 June 2024

Verified ReduceMyExcess customer

My mother in law and her husband were tricked into paying extra insurance which is non refundable. They were not offered to pay the security deposit, which is refundable when your return the car. They tried to explain to the employee that they had insurance and therefore wanted to pay a security deposit instead. The employee did not understand and did not want to help. She couldn't handle herself in english, was rude, arrogant and didn't bother to spend time explaining or helping them. They could have used google translate as a service for the elderly. The older people thought the extra they paid was the security deposit and that they would get the deposit back when they returned the car... Record go cannot see the problem and will not pay back the 218 euros which was totally unnecessary for the elderly to pay. Record go deny bad service and try to make us think that their staff are very well trained which must be said to be the biggest joke. It is not about money but about respect, good service and justice...

City/airport:

Konieczny's rating of their experience of RecordGo: (1/5) on 27 May 2024

Good customer service. Great little car. Clean and reliable

City/airport:

Melarky's rating of their experience of RecordGo: (5/5) on 15 May 2024

Verified ReduceMyExcess customer

Awful company to deal with. You don't get the car you booked. They're all damaged and if you don't go over it with a fine tooth comb before you collect it, you'll be charged for the damage that's not on their checklist.

City/airport:

Pissed off's rating of their experience of RecordGo: (1/5) on 8 May 2024

Verified ReduceMyExcess customer

Service and car good BUT there was a surcharge because I am 70. This was not advised in advance and almost doubled the hire charge!

City/airport:

Rich's rating of their experience of RecordGo: (3.5/5) on 1 May 2024

Verified ReduceMyExcess customer

Seems ok

City/airport:

Tez's rating of their experience of RecordGo: (3.5/5) on 29 April 2024

Verified ReduceMyExcess customer

New hybrid car was very good, BUT, they added an additional high surcharge because I am age 70. This was not advised in advance and nearly doubled the hire charge

City/airport:

Rich's rating of their experience of RecordGo: (2.5/5) on 28 April 2024

Verified ReduceMyExcess customer

Spoke great English, easy instruction, No damage report told took take pictures, there was damage so took pictures, overall very good service and best prices.

City/airport:

Sportytaxi's rating of their experience of RecordGo: (4.5/5) on 8 March 2024

Verified ReduceMyExcess customer

Easy and Hassle free experience, with no pressure to take their insurance

City/airport:

Alan McN's rating of their experience of RecordGo: (4/5) on 21 February 2024

Verified ReduceMyExcess customer

This company are THIEVES. The whole process was a nightmare. I arrived to find They had cancelled my booking blaming Rental Cars.com for the cancellation. Rental cars denied this. Record go then wanted over 4 times the original price to hire the same car. I declined and rebooked online. Record go then made me wait 2 hours to get my car. They are argumentative and threatening when you refuse their insurance. They do not check the car on pickup or return and have then charged for damage to the car that was already present. Fortunately I have taken photos but now face a battle to get my money refunded.

City/airport:

Max's rating of their experience of RecordGo: (1/5) on 9 February 2024

Verified ReduceMyExcess customer

Easy terminal pickup and return. Fast service. Very good rate.

City/airport:

WKG's rating of their experience of RecordGo: (5/5) on 6 February 2024

Verified ReduceMyExcess customer

ABANDONED AT VALENCIA AIRPORT Previous experiences have been good but this was absolutely appalling. Their very basic job is to pick you up from the airport and take you to their office to collect your car because it is offsite. We landed on time, arrived at 9:30pm on a cold January evening, as we indicated on the booking and no-one collected us. No response from our 7 phone calls to their office (including out of hours service) and they did not attempt to contact us on the mobile number provided. They had simply closed the office early. So if you want to be sure you will have a car, we suggest you use an in airport service. Europcar were excellent and sorted us a car last minute - albeit at a significant extra cost to us. Customer service at Record Go was disgusting. Totally dismissive, refused to acknowledge any of the points made and only explanation was that they had ‘restrictions’ that night. They have not offered even one penny of refund. Unforgivable. DO NOT BOOK UNDER ANY CIRCUMSTANCES.

City/airport:

Unsatisfied's rating of their experience of RecordGo: (1/5) on 15 January 2024

You forget how difficult, time consuming and inconvenient it is when you hire an off airport car. The car was not ready as had to be cleaned and was literally covered in deep scratches which we was not acknowledged by the staff on handover but when pointed out, shrugged it off saying it was on the online email report. On the return, we struggled to find a petrol station actually open within the stipulated 10k limit. Maybe they could help out a bit by providing a list of stations to avoid what we had to do in driving to various ones. There was no urgency on their side in taking us back to the airport for our flight. It seems to be behaviour we've come to expect from car hire companies but it's not really a service. At least they did not pressure us to buy their insurance on top of our privately purchased excess insurance.

City/airport:

Ok experience's rating of their experience of RecordGo: (3/5) on 1 January 2024

Verified ReduceMyExcess customer

Hire cost was excellent. Not that impressed with the car but you don't know that when you use for the first time. A bit of a language barrier (I should make the effort to learn Catalan!) but we sorted things.

City/airport:

atarimad's rating of their experience of RecordGo: (4.5/5) on 23 November 2023

Verified ReduceMyExcess customer

Very bad customer service, plus when you hire car, and don't take there insurance they charge you a extortionate rate of deposit £1000

City/airport:

Sami Ahmed 15's rating of their experience of RecordGo: (1/5) on 7 November 2023

Verified ReduceMyExcess customer

The company is located a few minutes away from the airport, so at busy times there is a bit of a waiting time for the shuttle service involved. Otherwise, pick up and return are straightforward and efficient. Cars are clean, low mileage and in good condition. Prices are very reasonable. However, if you don’t buy their excess insurance (which is expensive) they will block €1100 on your credit card, until you return the car undamaged. Overall, a good experience and I would hire there again.

City/airport:

Matt's rating of their experience of RecordGo: (4.5/5) on 7 October 2023

Verified ReduceMyExcess customer

Good experience, when arriving the staff were kind, easy setup to then get your keys. Handing back was quick and simple. Good price too.

City/airport:

Matt's rating of their experience of RecordGo: (4.5/5) on 4 October 2023

Verified ReduceMyExcess customer

Good service,nice car easy transfers and no problems.

City/airport:

Mike's rating of their experience of RecordGo: (5/5) on 3 October 2023

Verified ReduceMyExcess customer

Very clean car.

City/airport:

Woody's rating of their experience of RecordGo: (5/5) on 20 September 2023

Verified ReduceMyExcess customer

Nice car, not what we asked for but that's standard from past experiences.they did try to push for insurance even though we had it as well as excess cover.

City/airport:

Sean's rating of their experience of RecordGo: (3.5/5) on 19 September 2023

Verified ReduceMyExcess customer

Great car at a very competitive price.

City/airport:

Mags's rating of their experience of RecordGo: (4.5/5) on 17 September 2023

Verified ReduceMyExcess customer

be aware of their malpractice, I have been charged when I have been back to england when I was assured by Victoria at the drop off no charge will be made for a tow invoice and a fault in the car I have hired. When complaining with the customer service they haven't help and they provide an invoice only month after

City/airport:

marcoiacca's rating of their experience of RecordGo: (1/5) on 15 August 2023

They have hidden charges. On the insurance. And when you leave the car, they say is Ok , but then , even with a clean small car, they charged 75 euros for cleaning. Be aware.

City/airport:

Lola's rating of their experience of RecordGo: (1/5) on 22 May 2023

Terrible experience, they will try to keep whatever they can from your deposit. When we picked up the car, it had stains on the driver and back seats. When we dropped the car off, they said we made the stains and charged us €95 for the cleaning fee! When we asked for photos of the car BEFORE the pick up they said they didn't have any photos and that it was our fault. They also took ages to respond to our emails and we had to chase them multiple times even though they were holding our deposit. We never got our money back despite requesting evidence that we were the ones that got it dirty. Appalling, scam to take away whatever they can from your deposit.

City/airport:

LT's rating of their experience of RecordGo: (1/5) on 11 April 2023