Locauto
They were disappointing, Group M car description was misleading, advertised a Jeep and provided a Seat Arona Hard sell on the insurance cover, including whether vandalism was included in my excess cover, and upgrade on the breakdown cover.
Staff were fine but not overly helpful. Returning car was nightmare not clearly signposted. I got out the car to as the colleagues at the return desk & they were not helpful. Once we eventually got the car returned the colleagues who checked us back in was really friendly.
Online booking was straightforward and easy. Pickup and return rapid. Helpful staff
Easy pick up/drop off. No hassles
Efficient, courteous and a smart newish car which did the job perfectly.
Good service, only hassle was returning it to the airport at Milan. Problem with the airport parking (not their responsibility) but maybe could have given clearer instructions for where to return. Would have been a problem if we had been on a tight timetable.
Terrible company, have been charged Eu580 for the most minor damage, barely noticeable that I had pointed out to them upon pickup. Their staff pretended to amend the paperwork and photograph the damage upon pickup but later produced 'unamended' paperwork to prove their claim. Thieves, do not use.
Good service but car was a bit scruffy - had done 50,000km
Double price, half a big car! Never again! Beware, they will trick you!
Very quick pick up through their Smart Checkin. Avoided the airport desk & could go straight to the car park. Speedy check on return. All good
Friendly efficient operation
Pre-Paid and arranged prior to getting to the airport. All paperwork ready to agree and sign. Once I said I had excess cover there was no hard sell. The car had been checked and all issues agreed. No issues on return. Very satisfied.
Scammers I arrived at Milano airport at Jan 15 and then I booked a car online with my Visa debit card which was charged 166 EUR. After 30 minutes I'm at their office to receive the car and they say that they need 500 EUR insurance via credit card and not debit card. I said I only have the debit card with me and so they cancelled my reservation and they said they will refund me and no further action is required. So I took a taxi and left the airport. 4 months later they still didn't refund me and I contacted them and they say they will keep the money!!!!!!!!!! This is steal. They said I didn't have a credit card and I had a debit card with me and it's not acceptable and based on their policy is to keep my money for giving me nothing. Scammers. I already applied for a charge back and let's see what visa will say now.
We had a very good experience. The check in and check out were swift and efficient. I had read mixed reviews for the company but couldn't fault them. The car was brand new with no damage before or after we rented. That made check in very easy.
We were quite nervous about hiring a car abroad for the first time, but it was a very positive experience. The staff were friendly and spoke excellent English, making everything clear. The car was clean and well maintained. We would definitely use Locauto again.
We found Locauto staff to be very efficient, the car we hired was a bit bland but it was fit for purpose, I would have given full marks if it had less scratches on it and had covered less kilometres (20,000)
Reliable service, with friendly and helpful staff members. Highly recommended.