Not sure how to start, really. I rented a economic car with Axa insurance, in Faro airport, for 1 week. On the day of the arrival, terminal desk took me almost more time to get the car than the actually flight from Bristol. Unbelievable. Afterwards I decided to take the company full insurance. Well, if you rent car on any company PLEASE consider pay extra for full insurance or you can have so much hassle. Now... The nightmare. Drove from Faro to Viseu (560km). Thought the 6 months Seat Ibiza with 9000km on the clock would be nice, but after 100km it broke. Engine ko. Luckily I managed to drive it to nearest petrol station, on the A2 motorway, near Aljustrel. I rang Inter Rent and promptly they arrange assistance and because car could not been fixed they sent a taxi which took us to Lisbon, to Europcar. Yes, Europcar, the "opponent". Questioned why, and answer was that no other rental company was open at that time. 00:00. In there, I've been told that no car was available. So rang them back and another solution was being studied. Finally at almost 4AM another taxi arrived to take us to Rent a Star company so we could have a car to keep our trip to our destination. Mercedes C180 completely new. But just for 24hrs. It needed to be taken back to Porto airport Rent a Star within next 24hrs. And then go to Inter Rent to pick up another car. Absolutely nightmare. All this and maybe more than 20 phone calls to try sort out this problem. Needed to cancel plans because of this. Needed to pay petrol from Viseu to Porto (150km), and then back. Adding the cost of the tolls. I will try to get this amount refunded. But nothing pays me the hassle and the poor service of the company. No one from the approximately 20 phone operators deserve any credit. Not even an effort to help. Common. Wouldn't be nice to a client to be treated as that? Car broken down. Taxi to Lisbon, fair enough. Courtesy car, fair enough. But then, making me drive to Porto to exchange car? Wouldn't have been better for someone from Inter Rent to come to the client with a car and take the other back? What the heck??? Absolutely miserable service. Think twice before you hire!!! It only could have been worst if I had a baby or a disable person with me. Other than that, it was an absolutely nightmare!!!
City/airport: Faro airport
Fernando Cardoso's rating of their experience of InterRent:
(1/5) on 1 October 2018