InterRent Reviews

Have you hired a car from InterRent recently? Why not submit a review of your experiences to help others?
InterRent's Rating:
1.7/5 based on 138 reviews
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Very good service and also very friendly

City/airport: Ljubljana

Blackmush's rating of their experience of InterRent: (5/5) on 12 November 2019

Verified ReduceMyExcess customer

Fab, a bit of a wait when we arrived but straight forward, no hard sell and easy hand over and sign off

City/airport: Murcia Corvera

Shelly's rating of their experience of InterRent: (5/5) on 4 November 2019

Verified ReduceMyExcess customer

Waiting over 2 months for refund. They have not replied or acknowledged my emails. It is absolutely terrible that they can take ones hard earned money, particularly as I am a pensioner and cannot afford to be out of pocket.

City/airport: Reus airport

belcoo's rating of their experience of InterRent: (1/5) on 31 October 2019

Good service

City/airport: Mahon

Spotty11's rating of their experience of InterRent: (3/5) on 28 October 2019

Verified ReduceMyExcess customer

I can only say please stay away from this Scam Company. We had a very bad experience yesterday and saw some other family have the same problem. We had booked the rental car via Ryanair website. They confirmed the last price with total inclusive around 180€ for 5 days. Our credit card was charged €100, the rest will be charge when we come to pick up car. Believe me, when you hear the answer from the staffs of Intercar company that €100 just for your reservation. After counting down they asked we pay around nearly €400 more!!!! We lose €100 for only a reservation email 😄 I wish I have google about Ryanair and Intercar before. Please stay away from Intercar!

City/airport: Palma de Mallorca

Lynn's rating of their experience of InterRent: (1/5) on 20 October 2019

Worst experience of my life, staff were abusive and aggressive. Tried to make me buy extra insurance even though I had already excess cover in place.

City/airport: Palma

Lulu's rating of their experience of InterRent: (1/5) on 13 October 2019

Verified ReduceMyExcess customer

Interrent has joined up with Goldcar. Goldcar obviously train their staff to push their insurance, (that you don't need to take). Now Interrent are at it too. I have my own annual insurance so refused to take their insurance. The elderly couple next to me were visibly upset and ended up get stung for 200 Euros. Little did I realise I was going to be stung for 200 Euros two weeks later. On returning the car to level 2 at Alicante airport two weeks later, it was carnage. We were eventually sent up to level 3. I went into the office and asked the guy to check our car but he asked if it was full of fuel to which I replied yes. He then said he'd take the keys and it was okay for me to leave. 5 hours later on landing in the UK I received an email with a picture of a small scratch measured against some sort of standard measurement disc. This scratch was not there when we dropped the car off and all you could see was a section of car that could be any car. I called them to complain about the 200 Euros charge they had put on my card and they've obviously got staff trained to be nice and apologise and basically fob you off. The lady told me because the man refused to check my car I'd get my money back. Well, guess what? 2 weeks later they told me they were keeping the money. This company used to be good when it was Interrent but now that they've joined Goldcar they are tarnished. Goldcar are a bunch of conmen trying to exploit people. Use Avis, Budget or Alamo. They'll be more expensive but they run a professional service. Please don't use any company associated with Goldcar, they will stress you out.

City/airport: Alicante

David2104's rating of their experience of InterRent: (1/5) on 10 October 2019

Quick transfer from airport to rental depot, painless procedure for getting car remember to have a good look around vehicle and account for any damage.

City/airport: Porto

Barney's rating of their experience of InterRent: (4.5/5) on 3 October 2019

Verified ReduceMyExcess customer

Terrible. Absolute scam merchants. Avoid like the plague

City/airport: Barcelona

Chris's rating of their experience of InterRent: (1/5) on 1 October 2019

Verified ReduceMyExcess customer

Hire car company was good and the car was a good quality. We had to pay €25 extra to drive car into Germany (only 3 miles away from Salzburg) which was not mentioned on their T&C’s

City/airport: Salzburg

Matty C's rating of their experience of InterRent: (4/5) on 1 October 2019

Verified ReduceMyExcess customer

Scratched and bashed up car, clean but tatty on the inside. Scare tactics used at the counter to make you pay even more for their own insurance.

City/airport: Madrid

eftee's rating of their experience of InterRent: (1/5) on 28 September 2019

Verified ReduceMyExcess customer

reasonable

City/airport: Alicante

Phil's rating of their experience of InterRent: (3.5/5) on 25 September 2019

Verified ReduceMyExcess customer

This company is an absolute rip off. Flight diverted and delayed due to bad weather. When we got there about 5 hours late they said the car hire was cancelled as I hadn't turned up on time. In order to get the car I had to pay again. On checking their paperwork I was given the same car I had originally prepaid for and they charged me again showing it as an upgrade. Disgraceful. Never use this company or it's subsidiary Goldfarb.

City/airport: Palma

Big J's rating of their experience of InterRent: (1/5) on 23 September 2019

Verified ReduceMyExcess customer

Original car was rubbish upgraded but car was in poor condition it was filthy

City/airport: Murcia

El cid's rating of their experience of InterRent: (3/5) on 21 September 2019

Verified ReduceMyExcess customer

Slightly troubling that they don’t check the vehicle upon return whilst you’re present.

City/airport: Reus Airport

Russ's rating of their experience of InterRent: (3.5/5) on 15 September 2019

Verified ReduceMyExcess customer

Don't get even close to their desk! this company is built on the scam! I'm not sure they even have got real cars to rent you... I ordered and paid for two cars in Spain, Malaga and they actually did everything that i would not take the cars, Money back? Nope... They are using all scam tricks to not give the money back! Also, stay far from Cartrawler... they are going hand to hand with this scam!!!!!

City/airport: Malaga

Lior's rating of their experience of InterRent: (1/5) on 10 September 2019

Extremely slow and inefficient check out process. Long waiting times. Poor direction to collection area.

City/airport: Catania

PeteS's rating of their experience of InterRent: (1.5/5) on 8 September 2019

Verified ReduceMyExcess customer

Ref: AT423188000 Stay away of this scam company!!! No end to the cheating methods. Arrived late due to flight delay, "they did not reserve the car"..., had a draconian fine of 800 Eur for the smallest scratch or dent, even though I have bought all the insurances. Dont mess with InterRent. Alon

City/airport: Salzburg

Alon S's rating of their experience of InterRent: (1/5) on 28 August 2019

Be aware that InterRent are the Ryanair of car hire. My (prepaid) booking said 800-900 euro excess. But car provided through Gold Car, and so their excess of 1,100 euro applied. With excess insured then relaxed, but principle of changing terms paid for booking is wrong and disturbing. Bit of a wait (~45 mins) to collect car. If read small print there are lots of extra charges could easily incur (>59 mins late returning car is 40+ euro). But car itself was absolutely fine and consistent with the group I had booked (actually slightly larger car than I was expecting).

City/airport: Marseille

Ian P.'s rating of their experience of InterRent: (1/5) on 27 August 2019

Verified ReduceMyExcess customer

Excellent experience, professional from start to finish, not a long wait to collect car , we had arranged our own excess insurance which did not cause a problem, there were no other charges added. On return the car was checked over and signed off giving peace of mind that everything was in order , pleasant staff. The blocked amount on the credit card had been released today, three days after return, last year with a different rental company we waited three weeks! So very well done

City/airport: Murcia international airport

John's rating of their experience of InterRent: (5/5) on 21 August 2019

Good service with no problems. Car had a number of scratches and dents but these were noted and didn’t affect us

City/airport: Verona

Jimmy's rating of their experience of InterRent: (3.5/5) on 18 August 2019

Verified ReduceMyExcess customer

A little bit confusing as they don’t appear to have any obvious signs in the airport’s car hire section. Once I’d found their place they were very welcoming and professional. Now I know where they are, I’d use them again.

City/airport: Salzburg

David's rating of their experience of InterRent: (5/5) on 10 August 2019

Verified ReduceMyExcess customer

Awful company and avoid like a plague I prepaid for my hire car and when I arrived 40 minutes late, after my flight being delayed the agressive woman at Interrent tried to charge me an additional 400 euros ontop of the 460 euros I had already paid. The woman said that the car had been sent back (lie). When I looked at my contract it said that I had a three hour window in case of delays. The awful woman deliberately kept me and my children waiting 2.5 hours before providing me with the keys. The only reason she finally released the keys and didnt charge me anymore money was because I had booked with Do You Spain and they told her she couldnt charge me an additional fee During my 2.5 hour wait, I noticed that she was trying to over charge every customer in the queue. They are thieves Furthermore, when I finally got the car, it was battered and needed a service Ive used loads of hire car companies in Ibiza and Ive been coming to the island for over 20 years. Please dont book with Interrent, you will end up out of pocket, stressed and annoyed at the start of your holiday

City/airport: Ibiza

Sb124's rating of their experience of InterRent: (1/5) on 9 August 2019

Após efectuar uma reserva de um veículo da categoria F com a vossa empresa, entrei em contacto com a interrent através de o número de telefone 211450747, para obter informação de como reservar um veículo a diesel. No primeiro contacto telefônico, foi-me dito que precisaria de efectuar o pagamento de 2,5 euros diários, durante o período da reserva, para obter um veículo a diesel. No segundo contacto telefônico, quando quis proceder a reserva do veículo a diesel e efectuar o pagamento adicional, foi-me dito que a minha reserva incluía o veículo a diesel sem custo adicional. Ao dirigir ao balcão da interrent em Lisboa, para efectuar o levantamento do veículo, fui inicialmente atendido por uma das vossas funcionárias, que com o número do contracto acedeu ao sistema informático da interrent e instantaneamente informou-me que tinha uma reserva de um carro da categoria F a diesel. Esta funcionária, disse ter uma nota no sistema informático a dizer que tinha uma reserva de um veículo a diesel. Como o sistema “key’n’go” não estava funcionar no momento da minha chegada, essa funcionaria informa a sua colega que se encontrava junto a máquina “key’n’go” a categoria do veículo reservado e o tipo de combustível pretendido. Em conjunto com alguém que parecia ter um cargo de gerência da agência, a funcionária que se encontrava junto a máquina “key’n’go” retira um conjunto de chaves e dirige-se a parte lateral da máquina e processa a minha reserva. Vendo que não dispunha de um veículo da categoria F a diesel, a funcionária simplesmente entrega-me a chave de um veículo a gasolina. Depois de explicar o que acabo de descrever a esta funcionária e de pedir um veículo a diesel, esta funcionária informa-me da indisponibilidade de veículos a diesel na categoria F e apresenta como solução os cartões de abastecimento Galp e Bp que oferecem 6 cêntimos de desconto por litro! Estupefacto com o que tinha acabado ouvir (verifiquei que grande parte se não todas as chaves presentes nessa agência possuíam os cartões de abastecimento, portanto isto não era uma solução mas algo automaticamente oferecido pela empresa), para além de voltar a explicar o que descrevi nos parágrafos anteriores, comunico a funcionária a minha insatisfação com a “solução” apresentada. Esta última funcionária ao não ser capaz de solucionar a presente questão, pede auxílio de um outro funcionário, a quem tive de explicar tudo aquilo que foi descrito até este momento. Este funcionário, teimosamente insistiu que eu tinha efectuado uma reserva de um veículo de uma categoria, o que eu nunca contradisse e pelo qual tinha de aceitar o carro a gasolina. Ao que pacientemente, por várias vezes, tentei explicar a este funcionário que a minha reserva tinha sido de facto efectuada para um veículo da categoria F mas como tinha solicitado um veículo a diesel, queria um veículo a diesel. Após insistir no desejo pelo veículo a diesel, o funcionário dirige-se para o interior da agência para falar com alguém que penso ser o seu superior (após duas horas e meia a tentar resolver esta situação, ninguém da gerência dignou-se a falar comigo) e volta com a informação de que havendo o veículo da categoria F a gasolina, teria que o aceitar. Não satisfeito com a solução apresentada e depois de realçar por várias vezes que erro não vinha da minha parte e pelo qual não deveria ser prejudicado pelo mesmo, foram apresentadas duas soluções: 1 - como mencionei que a minha viagem tinha como destino o Algarve, a primeira solução apresentada foi de dirigir à agência de Faro para receber um veículo da mesma categoria a diesel (representava uma hora e meia de desvio do meu destino e o funcionário não tinha a certeza se havia veículos disponíveis) 2 - esperar entre três a oito horas em Lisboa por um veículo da categoria F a diesel. Mais uma vez, supreendido pelas soluções apresentadas pelos vossos funcionários, perguntei se haveria a possibilidade de levantar um veículo da categoria superior a diesel, o que me foi automaticamente negado. Após cerca de duas horas e meia a tentar resolver esta situação e sem perspectivas de chegar a uma solução, efectuei uma reclamação escrita no livro de reclamações, pedi o contacto do apoio ao cliente da interrent para efectuar uma reclamação telefônica e tive de sujeitar a trazer o veículo a gasolina.

City/airport: Lisbon

Danilo's rating of their experience of InterRent: (1/5) on 9 August 2019

INTER RENT / GOLDCAR (they also call themselves GOLDCAR on some websites so be aware) they are the worst company I’ve ever had to deal with extremely rude staff. Very stressful experience. I wish I reviewed them before using them. They are a con artist company. We paid online what seems to be complete and the total amount to pay to hire a car in Maderia. There was also an option to pay an extra £7 a day to take out insurance through the broker which we paid for. On arrival of picking up the car it seemed that the insurance is completely invalid according to Interent/ Goldcar hire. They charged us a further €40 for giving us a full tank of petrol which is non refundable regardless of whether you bring back a full tank or not, a further €70 deposit for the petrol in the tank, which will be refunded if you bring back a full tank (the car was a 1.2 litre there is no way a full tank cost €70). We used 3/4 of the tank and filled it back up just before giving it back as we did not want to give this company a single penny more. The cost of 3/4 was €42 so no where near €70. And they wanted a further €186 for their insurance policy or a €1200 deposit on a credit card. Which they rudely stated if you do not wish to pay the €186 for the insurance policy then out of the €1200 deposit 1 scratch on the car will cost €600. The car had several bumps and scratches from previous customers that clearly shows they are not using the money to repair the cars. She also said that the credit card company will charge us interested fees as they hold the deposit for 30 days which will incur fees with the bank I couldn’t believe how rude she was being, it was like she was suggesting that they purposely hold your deposit for a long time so that we incur interest charges just so that we would pay the €186. We just wanted to cancel the car hire but was completely trapped and had no choice but to continue with them. The staff are extremely rude about it all, they really want to up sell their insurance policy which clearly doesn’t get used to fix their cars. The cost of hiring this car in total WAS NOT cheaper than hiring from a more reputable company in the end. I regret using them and will never again use them STAY AWAY AT ALL COSTS. I will be spreading this comment where ever I can. They also have 7.4 trustpilot rating on their website this is a complete lie I’m not sure how they get away with that in fact I’m not sure how they are allowed to get away with any of this.

City/airport: Funchal/Maderia airport

TM's rating of their experience of InterRent: (1/5) on 3 August 2019

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