Phil's rating of their experience of InterRent:
(3.5/5) on 25 September 2019
Verified ReduceMyExcess customer
This company is an absolute rip off. Flight diverted and delayed due to bad weather. When we got there about 5 hours late they said the car hire was cancelled as I hadn't turned up on time. In order to get the car I had to pay again. On checking their paperwork I was given the same car I had originally prepaid for and they charged me again showing it as an upgrade. Disgraceful. Never use this company or it's subsidiary Goldfarb.
Big J's rating of their experience of InterRent:
(1/5) on 23 September 2019
Original car was rubbish upgraded but car was in poor condition it was filthy
El cid's rating of their experience of InterRent:
(3/5) on 21 September 2019
Slightly troubling that they don’t check the vehicle upon return whilst you’re present.
City/airport: Reus Airport
Russ's rating of their experience of InterRent:
(3.5/5) on 15 September 2019
Don't get even close to their desk! this company is built on the scam! I'm not sure they even have got real cars to rent you... I ordered and paid for two cars in Spain, Malaga and they actually did everything that i would not take the cars, Money back? Nope... They are using all scam tricks to not give the money back! Also, stay far from Cartrawler... they are going hand to hand with this scam!!!!!
Lior's rating of their experience of InterRent:
(1/5) on 10 September 2019
Extremely slow and inefficient check out process. Long waiting times. Poor direction to collection area.
PeteS's rating of their experience of InterRent:
(1.5/5) on 8 September 2019
Ref: AT423188000 Stay away of this scam company!!! No end to the cheating methods. Arrived late due to flight delay, "they did not reserve the car"..., had a draconian fine of 800 Eur for the smallest scratch or dent, even though I have bought all the insurances. Dont mess with InterRent. Alon
Alon S's rating of their experience of InterRent:
(1/5) on 28 August 2019
Be aware that InterRent are the Ryanair of car hire. My (prepaid) booking said 800-900 euro excess. But car provided through Gold Car, and so their excess of 1,100 euro applied. With excess insured then relaxed, but principle of changing terms paid for booking is wrong and disturbing. Bit of a wait (~45 mins) to collect car. If read small print there are lots of extra charges could easily incur (>59 mins late returning car is 40+ euro). But car itself was absolutely fine and consistent with the group I had booked (actually slightly larger car than I was expecting).
Ian P.'s rating of their experience of InterRent:
(1/5) on 27 August 2019
Excellent experience, professional from start to finish, not a long wait to collect car , we had arranged our own excess insurance which did not cause a problem, there were no other charges added. On return the car was checked over and signed off giving peace of mind that everything was in order , pleasant staff. The blocked amount on the credit card had been released today, three days after return, last year with a different rental company we waited three weeks! So very well done
City/airport: Murcia international airport
John's rating of their experience of InterRent:
(5/5) on 21 August 2019
Good service with no problems. Car had a number of scratches and dents but these were noted and didn’t affect us
Jimmy's rating of their experience of InterRent:
(3.5/5) on 18 August 2019
A little bit confusing as they don’t appear to have any obvious signs in the airport’s car hire section. Once I’d found their place they were very welcoming and professional. Now I know where they are, I’d use them again.
David's rating of their experience of InterRent:
(5/5) on 10 August 2019
Awful company and avoid like a plague I prepaid for my hire car and when I arrived 40 minutes late, after my flight being delayed the agressive woman at Interrent tried to charge me an additional 400 euros ontop of the 460 euros I had already paid. The woman said that the car had been sent back (lie). When I looked at my contract it said that I had a three hour window in case of delays. The awful woman deliberately kept me and my children waiting 2.5 hours before providing me with the keys. The only reason she finally released the keys and didnt charge me anymore money was because I had booked with Do You Spain and they told her she couldnt charge me an additional fee During my 2.5 hour wait, I noticed that she was trying to over charge every customer in the queue. They are thieves Furthermore, when I finally got the car, it was battered and needed a service Ive used loads of hire car companies in Ibiza and Ive been coming to the island for over 20 years. Please dont book with Interrent, you will end up out of pocket, stressed and annoyed at the start of your holiday
Sb124's rating of their experience of InterRent:
(1/5) on 9 August 2019
Após efectuar uma reserva de um veículo da categoria F com a vossa empresa, entrei em contacto com a interrent através de o número de telefone 211450747, para obter informação de como reservar um veículo a diesel. No primeiro contacto telefônico, foi-me dito que precisaria de efectuar o pagamento de 2,5 euros diários, durante o período da reserva, para obter um veículo a diesel. No segundo contacto telefônico, quando quis proceder a reserva do veículo a diesel e efectuar o pagamento adicional, foi-me dito que a minha reserva incluía o veículo a diesel sem custo adicional. Ao dirigir ao balcão da interrent em Lisboa, para efectuar o levantamento do veículo, fui inicialmente atendido por uma das vossas funcionárias, que com o número do contracto acedeu ao sistema informático da interrent e instantaneamente informou-me que tinha uma reserva de um carro da categoria F a diesel. Esta funcionária, disse ter uma nota no sistema informático a dizer que tinha uma reserva de um veículo a diesel. Como o sistema “key’n’go” não estava funcionar no momento da minha chegada, essa funcionaria informa a sua colega que se encontrava junto a máquina “key’n’go” a categoria do veículo reservado e o tipo de combustível pretendido. Em conjunto com alguém que parecia ter um cargo de gerência da agência, a funcionária que se encontrava junto a máquina “key’n’go” retira um conjunto de chaves e dirige-se a parte lateral da máquina e processa a minha reserva. Vendo que não dispunha de um veículo da categoria F a diesel, a funcionária simplesmente entrega-me a chave de um veículo a gasolina. Depois de explicar o que acabo de descrever a esta funcionária e de pedir um veículo a diesel, esta funcionária informa-me da indisponibilidade de veículos a diesel na categoria F e apresenta como solução os cartões de abastecimento Galp e Bp que oferecem 6 cêntimos de desconto por litro! Estupefacto com o que tinha acabado ouvir (verifiquei que grande parte se não todas as chaves presentes nessa agência possuíam os cartões de abastecimento, portanto isto não era uma solução mas algo automaticamente oferecido pela empresa), para além de voltar a explicar o que descrevi nos parágrafos anteriores, comunico a funcionária a minha insatisfação com a “solução” apresentada. Esta última funcionária ao não ser capaz de solucionar a presente questão, pede auxílio de um outro funcionário, a quem tive de explicar tudo aquilo que foi descrito até este momento. Este funcionário, teimosamente insistiu que eu tinha efectuado uma reserva de um veículo de uma categoria, o que eu nunca contradisse e pelo qual tinha de aceitar o carro a gasolina. Ao que pacientemente, por várias vezes, tentei explicar a este funcionário que a minha reserva tinha sido de facto efectuada para um veículo da categoria F mas como tinha solicitado um veículo a diesel, queria um veículo a diesel. Após insistir no desejo pelo veículo a diesel, o funcionário dirige-se para o interior da agência para falar com alguém que penso ser o seu superior (após duas horas e meia a tentar resolver esta situação, ninguém da gerência dignou-se a falar comigo) e volta com a informação de que havendo o veículo da categoria F a gasolina, teria que o aceitar. Não satisfeito com a solução apresentada e depois de realçar por várias vezes que erro não vinha da minha parte e pelo qual não deveria ser prejudicado pelo mesmo, foram apresentadas duas soluções: 1 - como mencionei que a minha viagem tinha como destino o Algarve, a primeira solução apresentada foi de dirigir à agência de Faro para receber um veículo da mesma categoria a diesel (representava uma hora e meia de desvio do meu destino e o funcionário não tinha a certeza se havia veículos disponíveis) 2 - esperar entre três a oito horas em Lisboa por um veículo da categoria F a diesel. Mais uma vez, supreendido pelas soluções apresentadas pelos vossos funcionários, perguntei se haveria a possibilidade de levantar um veículo da categoria superior a diesel, o que me foi automaticamente negado. Após cerca de duas horas e meia a tentar resolver esta situação e sem perspectivas de chegar a uma solução, efectuei uma reclamação escrita no livro de reclamações, pedi o contacto do apoio ao cliente da interrent para efectuar uma reclamação telefônica e tive de sujeitar a trazer o veículo a gasolina.
Danilo's rating of their experience of InterRent:
(1/5) on 9 August 2019
INTER RENT / GOLDCAR (they also call themselves GOLDCAR on some websites so be aware) they are the worst company I’ve ever had to deal with extremely rude staff. Very stressful experience. I wish I reviewed them before using them. They are a con artist company. We paid online what seems to be complete and the total amount to pay to hire a car in Maderia. There was also an option to pay an extra £7 a day to take out insurance through the broker which we paid for. On arrival of picking up the car it seemed that the insurance is completely invalid according to Interent/ Goldcar hire. They charged us a further €40 for giving us a full tank of petrol which is non refundable regardless of whether you bring back a full tank or not, a further €70 deposit for the petrol in the tank, which will be refunded if you bring back a full tank (the car was a 1.2 litre there is no way a full tank cost €70). We used 3/4 of the tank and filled it back up just before giving it back as we did not want to give this company a single penny more. The cost of 3/4 was €42 so no where near €70. And they wanted a further €186 for their insurance policy or a €1200 deposit on a credit card. Which they rudely stated if you do not wish to pay the €186 for the insurance policy then out of the €1200 deposit 1 scratch on the car will cost €600. The car had several bumps and scratches from previous customers that clearly shows they are not using the money to repair the cars. She also said that the credit card company will charge us interested fees as they hold the deposit for 30 days which will incur fees with the bank I couldn’t believe how rude she was being, it was like she was suggesting that they purposely hold your deposit for a long time so that we incur interest charges just so that we would pay the €186. We just wanted to cancel the car hire but was completely trapped and had no choice but to continue with them. The staff are extremely rude about it all, they really want to up sell their insurance policy which clearly doesn’t get used to fix their cars. The cost of hiring this car in total WAS NOT cheaper than hiring from a more reputable company in the end. I regret using them and will never again use them STAY AWAY AT ALL COSTS. I will be spreading this comment where ever I can. They also have 7.4 trustpilot rating on their website this is a complete lie I’m not sure how they get away with that in fact I’m not sure how they are allowed to get away with any of this.
City/airport: Funchal/Maderia airport
TM's rating of their experience of InterRent:
(1/5) on 3 August 2019
Dirty unwashed car with 17 marked damages and fuel tank was nor really full. Found further damage on checking the vehicle. Was charged Euros 200 for existing damage on return of the car and the money was taken from my credit card without my agreement. My complaints that the damage was already on the car before I hired the vehicle was completely ignored by Goldcar/Interrent . DoYouSpain the company I used to hire the car also ignored my correspondence and clearly unable or willing to assist. I am absolutely discussed by all this and cannot warn people enough to stay away from Goldcar/Interent. You will get mugged! and DoYouSpain does not seem to be much better
Lambert's rating of their experience of InterRent:
(1/5) on 30 July 2019
Great to deal with. Easy process. Trustworthy. Deposits unblocked within a day.
Max's rating of their experience of InterRent:
(5/5) on 29 July 2019
I booked the car through the Ryanair website and bought the insurance at the same time. Arriving at the Barcelona airport, the guy immediately submitted me a payment of 217 euros. I asked for explanations and he told me that 127 euros were for bail for petrol and the other 100 for airport charges and insurance. I replied that I already had the insurance and then, annoyed, told me that I should have blocked a deposit of 1100 euros on my card for a month. In addition, for this operation the PIN of the card was required, which I did not remember. After a bit of bickering I realized I could find the PIN on the site of my card and it did. At this point the guy told me that by inserting the card the PIN request was not displayed and therefore it was not possible to proceed. Moral of the story I had to buy insurance spending much more than what I would have spent with leading rental companies. I marvel at Ryanair, which has among its partners these commercially incorrect operators.
vitt61's rating of their experience of InterRent:
(1/5) on 26 July 2019
Helpful and efficient in their dealings with us and a swift process of handover on our return
City/airport: Faro Airport
The Edge's rating of their experience of InterRent:
(4/5) on 25 July 2019
I have just returned back from Spain after renting a car for a week from InterRent, Alicante Airport, Spain. After checking my credit card bill I have found that I have been charged the following additional charges that I was not informed about, €20 euro for picking a diesel vehicle over a petrol (I was not even asked if I wanted a petrol vehicle). An out of hours opening fee of €40 (I picked that up at 11.30pm after waiting over 30 mins to pick it up). Within 15 mins of picking the car up an Adblue light came on so I was charged €30 for Adblue to be added (why should I pay for other people’s Adblue, shouldn’t this have been topped up by InterRent before I picked it up?) And finally I was charged €13.97 a Premium Office Fee, this is due to the office being in the airport it appears we have to pay extra for this privilege. I probably hire a minimum of 12 cars + pa and never before I have been hit with additional charges like InterRent have charged. I have tried to contact InterRent to raise my grievance but you can only email support and nobody comes back to you. The funny thing is that InterRent weren’t even the cheapest, I always go with a mid range company just so that I receive a good service. STAY WELL CLEAR of InterRent
John's rating of their experience of InterRent:
(1/5) on 19 July 2019
I was charged an extra 49 euros at the desk for no particular reason, despite having prepaid the car rental and being informed that I would only have £3.81 to pay (local charges). I have opened a dispute with the company. Staff were offhand on pick up and rude on drop off. Have used Inter Rent before but since being taken over by Goldcar they have lost any customer service skills. Very disappointed with it and would not use them again.
Adrienne's rating of their experience of InterRent:
(1/5) on 17 July 2019
Frustrating that we were charged a cleaning fee despite cleaning the car prior to drop-off. As it was an automatic drop off without process by which to discuss the car/issues I had no choice to argue this point. I have not yet found a way to contest this extra charge as the receipt was emailed to me from a 'do not reply' email address.
HtotheD's rating of their experience of InterRent:
(3/5) on 15 July 2019
First of all, making people pay 1350€ as a fee if you don't get an insurance is not something "optional", because, as you might imagine, not a lot of people have that amount of money to just spare. Second, if a customer says the car's clutch is not working properly, you should replace the car immediately and not suggest to "push it a little harder". Third, since you're basically forcing people to buy insurance from you, you should at least have a good one: instead of making someone wait in the middle of the road for tow for an hour, and then another hour for a taxi, maybe just take a new car to the customer right away. And maybe don’t charge them for the tank not being full, you know the car not being able to work and all. I don’t think I was expected to drag it to the nearest gas station, was I? Overall super disappointed in the whole service, never using it again, never recommending it to any one. Specially not in Portugal. Aside from one employee, not only was everyone super unprofessional, they were rude and impolite as well.
nassermendes's rating of their experience of InterRent:
(1/5) on 10 July 2019
Our experience of this company was dire. What a dreadful start to our holiday. Disgraceful customer service with a distinctly couldn't care less attitude. Arrived to collect car (booked through Auto Europe) to find large queue, wait time was a minimum of one and half hours.Some were told they could pay 50 Euros for express checkout (still they waited 1 and 1/2 plus hours). Main focus of reps is to scare customers in to taking out extra insurance cover (180 euros) by warning of risks if they don't. This is what took the time it seems. Told car must be returned clean, that we should return it as received or we pay 50 euros. During our long wait, we got to know some in the queue who warned us of a previous experience in Portugal with them: scratches and minor dents that were present at time of collection and which were claimed by InterRent to be caused by the customer on their return. So forewarned when finally picking up our car, we took photos of a number of minor scratches on the bodywork and a stain on the seat, insisting also that the rep. take photographs so we couldn't be blamed. Returned the car yesterday at 8.30 to find a large queue with glum faces yet again and no-one available to inspect our car, only a deposit letterbox with which to drop in the keys. Having lost all trust in them, we insisted they check it before we left to catch our flight and eventually found someone who (we hope) checked it off. We wait to see if they return our deposit. Their whole modus operandi is to get customers to pay over and above the rental hire cost. Far better to pay a little extra through a more reputable company for peace of mind.
Jannew's rating of their experience of InterRent:
(1/5) on 6 July 2019
Poor. Little instructions given, rude staff and trying to blag 120 euros for their own insurance. Car ok though.
City/airport: Faro airport
James's rating of their experience of InterRent:
(1/5) on 27 June 2019
Trouble free pick up and drop off, good car.
City/airport: Salzburg Airport
Joff's rating of their experience of InterRent:
(3.5/5) on 24 June 2019
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