Car was a bit battered (resprayed) and missing both front hub caps but got us around ok. My main problem is the intimidatory heavy sell of the collision damage waiver which was disgracefully priced at £300 which is 10x yes, TEN times the £30 I paid for it in the UK. This is an utterly appalling bare faced scam by hire car companies to rake in more money and must be sorted out immediately. I would not use Goldcar again because of this.
Donleo's rating of their experience of Goldcar:
(1/5) on 25 September 2023
Verified ReduceMyExcess customer
Nathan's rating of their experience of Goldcar:
(1/5) on 8 December 2022
Terrible. Do not use. Please read the small print, particularly if hiring via easyJet. You must have a visa or Mastercard credit card (NOT American Express). If you do not, then you need to pay an additional €200 for ‘full cover’ even if you already have visa excess waiver cover pre-arranged.
Lee's rating of their experience of Goldcar:
(1/5) on 22 October 2022
No comments at this time.
Tony's rating of their experience of Goldcar:
(4.5/5) on 20 October 2022
We are in dispute with them over a false damage.
Never Again!!'s rating of their experience of Goldcar:
(1/5) on 12 October 2022
Poor service, quality of the car very poor. First one offered was dented and had damaged interior. They were not really interested but said if you can find a car in the car park in our category we could swop. So at 11.00pm wandered around to try to find a less beat up car! Found one in slightly better condition but not happy. The Manager did say we could come back in the morning to swop it over where we might get a better car? Really???? Will not be using them again
DJ's rating of their experience of Goldcar:
(1/5) on 28 September 2022
Rented from Goldcar many times. This time the car was old, not in good condition. Watched them hassle a couple into buying the excess insurance from them. The women was visibly upset at the cost. I really hate that renting a car in Spain is such an intense and stressful experience.
GaZBev's rating of their experience of Goldcar:
(3/5) on 15 September 2022
They were slow at the airport when hiring but everything was fine on the drop off. Quick and efficient with no odd charged (yet)
KBA's rating of their experience of Goldcar:
(4/5) on 10 September 2022
Rep was aggressive and rude trying to sell me their excess insurance, everything from exaggeration to blatant lies. Even making up story about currency exchange costs due to Brexit. Eventually got a car, very poor condition, filthy inside and out, not cleaned and not even window washers filled for the dusty journey. Will never use Goldcar again.
Ronnie's rating of their experience of Goldcar:
(1/5) on 8 September 2022
Goldcar were most beligerant about the validity of Reduce My Excess policy. Almost to the point of saying it was useless. They were very aggresive in trying to sell us their excess policy. Which is the usual thing for Goldstar. I had confidence in my policy. Fortunately it wasnt needed.
BAZ's rating of their experience of Goldcar:
(1/5) on 24 August 2022
Car was ok, easy pick up and drop off.
Grace's rating of their experience of Goldcar:
(3/5) on 21 August 2022
Prices were acceptable. Tried to sell their own insurance at the counter but to be expected. No issues with picking it up or dropping it off, quick turnaround when giving the car back. The car had more scratches and bumps but took photos prior and no problem. No extra charges applied. Only nice is that we had to go back to the airport to collect a special document to allow us to cross over to Italy and pay s small surcharge. Ok to pay extra but not sure why the document had to be collected in person when it could have been emailed.
Gabyemma's rating of their experience of Goldcar:
(3.5/5) on 8 August 2022
Terrible took the opportunity to persuade us that are car insurance was invalid due to brexit etc and that we shod take out their insurance also at another €340
Martin's rating of their experience of Goldcar:
(1/5) on 5 August 2022
Despite the many negative reviews Goldcar seem to get this would be at least the 10th time we have rented with them. Service has always been good, car acceptable if not better and rate excellent. One has to be prepared for the expected block against a car for the excess amount and also the obligatory 'upsell' to stress free excess insurance option (which on occasion we have taken because we have taken out our own CDW Excess Insurance prior to hire - which I would recommend). Refund of full deposit and excess guarantee have always been extremely prompt. Usually within 24 hours of vehicle return.
GL's rating of their experience of Goldcar:
(5/5) on 1 August 2022
Queued behind other unhappy customers..all disagreeing with the amount placed on hold on cc. Happy I had taken out excess insurance at home or would have been faced with a large extra charge. Agent gave me a ‘pre damage report’ that showed 16 (!) already reported damages. Agent did not come out to the car with me. Shocked to find an absolutely filthy vehicle, with other small damage marks than shown.Went back to reception to ask for a different car but none available. Low tyre pressure alert came up after just an hours drive, doubt these had been checked. The best thing I can say is to my relief the large ‘hold’ on my CC was completely removed on the day of return.
Cassie's rating of their experience of Goldcar:
(2.5/5) on 3 July 2022
Uhe process of taking the car and returning ir was straightforward and easy.
Mo's rating of their experience of Goldcar:
(4.5/5) on 30 June 2022
DO NOT USE THIS COMPANY Recently I hired a car from Goldcar and I was charged for Excess Insurance which I did not require as I already had this from Reduce my Excess.. We had to wait in a queue with 3 children under 6 outside in the heat while we tried to sort this out. We were being told either we pay the additional excess insurance or no car. We were told the UK insurance was invalid. We were not the only ones as others before and after us were having the same problem which caused a few arguments, some very heated. Eventually we had to pay up, however I was then delayed when given a pre damaged car with at least 9 areas of damage some serious. We were bullied and blackmailed into taking this additional insurance which was more than the car hire. Tired everything to get our money back however they refuse. DO NOT USE GOLDCAR
Snowie's rating of their experience of Goldcar:
(1/5) on 29 June 2022
I thought I had paid for everything car hire, insurance when I booked online. The insurance was called complete cover. At the airport I was charged for more insurance...why? The age t could not explain due the language barrier. I'm not very happy or impressed.
Tezzy's rating of their experience of Goldcar:
(1/5) on 24 June 2022
Good efficient service. Very good vehicle provided
SAB's rating of their experience of Goldcar:
(5/5) on 24 June 2022
The price was very good … the car itself had a certain amount of bumps and scratches, but these were all logged accurately on the paperwork. Returning the car was quick and very stress free (we’d been a bit worried they’d be looking hard for reasons to charge us extra) - the guy was very friendly, he did a quick check and said everything was fine.
DavidM's rating of their experience of Goldcar:
(3.5/5) on 21 June 2022
We collected the car from Almeria airport and took the usual photos all around the car. We returned the car to Alicante airport 11 days later. The car was inspected and he immediately went to the front right hand corner of the car, got on the ground and took a photo underneath showing a scratch that was not on the original damage sheet. This was not visible unless you got on the floor. Be warned!! It was an easy 166 euros for them as who gets on the floor to photograph the car. How many others will have this happen to them?
Stevie's rating of their experience of Goldcar:
(1/5) on 19 June 2022
Not a problem, never got to use them as EasyJet cancelled our flight twice but they deducted £43 for the pleasure of not using the car booking .
Ger's rating of their experience of Goldcar:
(3/5) on 17 June 2022
Bad experience at Goldcar Palma airport. At collection desk staff smiling and making jokes, at same time doing they black business adding any possible insurance to original booking without customer concern. My original reservation was €343, when adding all extras goes to €745including fuel deposit. They ask to sign on the pad and then give you printed agreement.Most people get realised about overcharge only when looking to credit card statement. Another issue state of the supplied vehicle- it has been damaged all over, missing aerial, high mileage, and strange clunking noise coming from gearbox. Avoid Gold car at all cost, customer services not helpfull, you will need physically brake down,than they may do something.
IgorM's rating of their experience of Goldcar:
(1/5) on 16 June 2022
Very efficient, competitive, provided immediate confirmation of concluded hire on return of car
David's rating of their experience of Goldcar:
(5/5) on 9 June 2022
Ok car was brand new
Matt G's rating of their experience of Goldcar:
(4/5) on 7 June 2022
If you have any comments or concerns about a review listed here please contact us for assistance.