Bunch of crooks and so rude, impossible, nasty and waited two hours to get to the desk front. We were happy with the car but not the pushy nasty man in charge there, he only wanted to sell extra insurance which cost more than the car hire. He refused to accept our extra uk insurance we took out as extra cover, knowing what Italy is like for accidents and car claims, our contract stated we were fully insured when we booked the car, goldcar staff say different, mafioso for sure and never came across such a rude bunch. Same on returning car only this time I told the woman I was not waiting we had a flight to catch. Understaffed and no customer service training at all. Never again, huge deposit taken on our credit card and they dissputed my card stating it was not valid, but we paid on it!!! He actually said he could refuse to give us the car and we could walk!! I cannot tell you what I really think it would be too rude, I wanted to grab him and get his throat. Everything that is so wrong with companies in Italy ;and Ive had plenty of experience beleive me. Never again, Goldcar should be out of business, They would never survive with that attitude in the uk.
City/airport: Rome Ciampino
peeded off's rating of their experience of Goldcar:
(1/5) on 18 January 2020
Verified ReduceMyExcess customer