They were helpful but tried to get me to purchase their cover. Not too happy with the policy cover from yourselves. Still, I would use them again as they do check the vehicle when you ask, before and after the rental.

City/airport: Alicante Airport

Jimbo's rating of their experience of Firefly: (4/5) on 18 March 2019

Verified ReduceMyExcess customer

Firefly are con artists, they are utter scum, complete lowlifes. Their business processes have been designed with one aim - to con you out of as much money as possible! If you're reading this and have already booked with Firefly then your options are: Option 1 - If you are yet to pick up the car and you've only paid a few quid for the booking then walk away now and book with somebody else. Trust me you're better of losing a few quid that letting Firefly ruin your holiday! Option 2 - After waiting 2 hours to collect your car at the airport just accept that you're going to get shafted and let the extremely rude con-artist at the counter sell you their rip-off insurance. It'll be several times the price of the car-hire but once you've calmed down at least you can try and enjoy the rest of your holiday Option 3 – Buy 3rd party insurance. If you don't buy their extra insurance they're going to make up damages when you return the car. It’ll be extremely small marks on the underside of the car that you’ll need a microscope to see. When I collected my hire-car I took a video showing the mileage (so I could prove it was taken at the start of the rental) and thought I’d recorded every mark from every possible angle. They still got me! I returned the car when their office was closed (early flight). I heard nothing for 6 weeks (they wait this long in the hope you’ve thrown away any evidence). I then got an e-mail advising that there was £300 worth of damage. They’ll carefully send some of the documents in English and some in Spanish making it difficult for you to understand/dispute their made up claims. I’d captured some of the damage in the video I took but without jacking the car up there was no way I would have seen some of the little scuffs underneath that they say I caused (I didn’t). Fortunately, I had 3rd party insurance which covered the cost of the claim. So Firefly still succeeded in conning £300 quid out of me but fortunately my 3rd party insurer covered the cost of the claim.

City/airport: malaga

Conned_By_Firefly's rating of their experience of Firefly: (1/5) on 21 November 2018

Excellent service. picked car up with no hassle at all, when we dropped it off there was an agent waiting to check the car over, signed the paperwork, and one day later the hold on our credit card was lifted. would use again

City/airport: alicante

sticky's rating of their experience of Firefly: (5/5) on 18 September 2018

Absolutely awful service. Never seen worse attitude in my life. Information, when booking the car was misleading. When booking the car, I was advised that there will be no extra charge, since additional cover was taken, but in the office they charged my credit card £900 deposit!! Staff so rude and mean!!! When I asked to explain why I should get additional cover, since I have one already, the response was that they don't know and that the cover is not theirs (how do I suppose to know that???). The assistant only suggested that there must be a reason, why the cover from other insurer is so cheap. At the car park, when we came to pick up the car, despite the fact that we came to pick it up an hour later than agreed in the contract, we were told that the car is not ready. The lady at the desk was so rude, she did not even apologise (she made an impression, that it's us, who owe them something and its actually our fault, that the car is late). Never seen worse attitude in my life! After additional 40 mins of waiting time, when we tried to complain, the assistant threatened us that if we are not happy, she will tear our contract and we can go to other providers!!! Furthermore, she just pretended that she does not speak English and ignored my husband (her English with me was absolutely fine). The car arrived 40 mins later, all scratched. Again, my husband made a remark, that not all faults are indicated on the contract. We got the response, that it marks the whole part of the vehicle. (Make sure you check it properly before renting the car). On returning the car, we were 10 mins late (because there are no clear indications where to return the car). The other assistant almost made a fuss that we are 10 mins late. When we said that we waited for the car for 1.5 hours, he relaxed a bit. I checked my credit card, apparently I was charged additional £42.18 for don't know what (despite the fact all was fine on returning the car)? Emailed the provider, waiting for the response. I would never ever recommend this car provider to anyone. Never came across worse service. And I thought, people renting the cars and dealing with customer service, need to have at least some sort of manners

City/airport: barcelona

vavavu's rating of their experience of Firefly: (1/5) on 13 September 2018

In the small print it appears the rental was full to empty. I would never usually rent this way and it was not clear. Firefly charged me a service charge of €40 at the start of the rental for undertaking the refill at the end. Rip off

City/airport: Alicante

Sneaky unfair charges's rating of their experience of Firefly: (1/5) on 6 September 2018

£300 charge. Can't get a response to find out what it is for. Sent numerous emails over a 2 week period. Not sure what to do next. Stay clear.

City/airport: Malaga

Bob's rating of their experience of Firefly: (1/5) on 1 September 2018

Firefly is a total rip-off. I booked their car online and also a full insurance. At the airport a quit unfriendly employee told me the insurance was invalid and that I could buy a real isurance with Firefly for 164€ extra. I refused because I allready paid for a full insurance online. 'Totally unvalid', the guy shouted at me. 'You will be charged 1000€ for every scratch that is bigger than 1 cm!'. I didn't get their insurance, why would I as I allready paid one. When I brought the car back a (just as unfriendly) employee found a scratch ùnder the side door mirror. I asked her what that scratch would cost. 55€, she said. I didn't complain, agreed, but found later on my invoice that they charged the 55€ twice! Firefly is no car rental company, it's a insurance scam, they rip off people massivly. While I was waiting at their desk, twoo other people had exactly the same problems with them. And they were yelled at by the employees. Firefly are gangsters, it's that simple. Don't book them!

City/airport: Malaga

Antonio Banderash's rating of their experience of Firefly: (1/5) on 12 August 2018

We had a very bad experience in Malaga. They just added top dollar insurance without discussion. When I queried the amount (twice and in both English and Spanish) they told me it was a returnable deposit. Repeatedly said that the amount would be returned to me if I returned the car intact and with a fill tank. It wasn't, of course. I should just have walked away, but I was tired and keen to get the holiday started. This is how they get away with it of course. The formal complaints process was useless. We will go back to using the very reliable local firms we have used before

City/airport: Malaga

Neveragain's rating of their experience of Firefly: (1/5) on 4 August 2018

Made us sign an agreement which was different to what we agreed with the car rental site we booked it through. Told us it was optional to use their fueling services, very rude when we said we had ordered a full to full and made out we were stupid for not understanding. Use bullying tactics.

City/airport: Marseille

Mrsbertucci's rating of their experience of Firefly: (1.5/5) on 21 June 2018

Verified ReduceMyExcess customer

Excellent, really helpful, able collect and drop off with no problems.

City/airport: Belfast

Sedge's rating of their experience of Firefly: (5/5) on 14 June 2018

Verified ReduceMyExcess customer

Incorrect pick up instructions. Rude staff. Car was very old with lots of damage, not recorded on form.

City/airport: Alghero

Mrg123's rating of their experience of Firefly: (1/5) on 11 June 2018

Verified ReduceMyExcess customer

Flight delayed by 3 hours with flight number supplied to Firefly in advance. Upon arrival at the hire desk I was told that the car I had prepaid 70 euros for wasn't available and that I would have to be upgraded....at my cost !!! Given it was 11.45pm and they were shortly closing and that I had 2 young children with me, I felt I had little option given my accommodation was 160 km away. The additional cost for 7 days was 85 euros !! I had also booked a diesel car but they claimed they didn't have any and so gave me an unleaded car much larger than my original option. First time I have used Firefly and won't be using them again.

City/airport: Valencia

Daz2310's rating of their experience of Firefly: (1/5) on 6 June 2018

Verified ReduceMyExcess customer

Not at all helpful on collection

City/airport: Belfast

Gordon's rating of their experience of Firefly: (1/5) on 22 May 2018

Verified ReduceMyExcess customer

1.Model of car perfectly acceptable (considering the usual couple of small scratches already on it). 2. They refused point blank to accept any cover whatsoever from "Reduced Excess", would not even look at the paperwork. 3. Initial signposting directing to Firefly Return office inside the airport carpark was missing which led to a few additional circuits, delaying our eventual handover. 4. Reception handover was prickly and distinctly unhelpful, Return was equally cold

City/airport: Malaga

Prince's rating of their experience of Firefly: (3/5) on 21 May 2018

Verified ReduceMyExcess customer

I was given a dirty car that had been in a serious accident, I asked for an alternative, there was no option. Beware returning the car, a week after I arrived home I was charge for additional days, there is no way of getting the money back. A terrible experience and now I look online I see I am not the first to have had a similar experience, this is a Hertz company so I would avoid Hertz. I hire cars most weeks when I travel and this is my worst experience. They are cheap but not worth the saving.

City/airport: Pisa Airport

mark-reverb's rating of their experience of Firefly: (1/5) on 17 May 2018

quick and easy pick up and return

City/airport: malaga

phil's rating of their experience of Firefly: (4.5/5) on 12 April 2018

Verified ReduceMyExcess customer

Very happy

City/airport: Belfast International

Casper's rating of their experience of Firefly: (4.5/5) on 9 April 2018

Car had bald tyres. Never use this company

City/airport: Valencia

Kevin's rating of their experience of Firefly: (1/5) on 21 February 2018

I would never recommend as each requirement is different. What suits some is not required for others.

City/airport: Toulouse

Watshot's rating of their experience of Firefly: (1/5) on 16 February 2018

Verified ReduceMyExcess customer

1. A Nissan Note is not the same size as a Ford Focus or Kia C'EED. 2. Had to take numerous photos as the paintwork and trim was damaged/marked in numerous places. 3. Within first 3 miles had to stop to buy a strong airfreshner to mask to strong smell of sick/vomit. Not impressed.

City/airport: Belfast International

Doyley's rating of their experience of Firefly: (1.5/5) on 3 January 2018

Verified ReduceMyExcess customer

The hire car company was very efficient and helpful. The additional insurance cover arrangements worked very well and proved more cost effective

City/airport: Carcassonne

Doug's rating of their experience of Firefly: (4.5/5) on 29 November 2017

Verified ReduceMyExcess customer

Excellent car and customer service. First class

City/airport: Newcastle

Rab's rating of their experience of Firefly: (4/5) on 13 November 2017

Verified ReduceMyExcess customer

They offered me a beaten up thing with dents on every sideo and no luggage cover. Swapped it for something a bit better but no washer fluid. Took ages to get it sorted

City/airport: Bari airport

Chriscross's rating of their experience of Firefly: (2/5) on 29 October 2017

Verified ReduceMyExcess customer

They offered me a beaten up thing with dents on every side and no luggage cover. Swapped it for something a bit better but no washer fluid. Took ages to get it sorted

City/airport: Bari airport

Chriscross's rating of their experience of Firefly: (2/5) on 29 October 2017

Verified ReduceMyExcess customer

When I hired the car, the voucher I received did not include many additional options. The car came with very limited mileage (60 KM per day).

City/airport: malaga

cifer's rating of their experience of Firefly: (2.5/5) on 29 October 2017

Verified ReduceMyExcess customer