Awful customer service. Tried calling contact number three times to advise that I would be three hours late picking up the car. No answer from any of the calls. On arrival my small car had been reallocated and I could only have a mid size car at extra cost. The reason is that I did not contact them advising that I would be late, difficult to do when they do not answer the phone. The representative threatened to charge me even more for an even bigger car because I mentioned they did not answer the phone. Horrible experience and will not use again, and will be advising my many travelling friends to avoid.
UK retirement traveller's rating of their experience of Firefly:
(1/5) on 28 June 2022
Verified ReduceMyExcess customer