Europcar Reviews

Have you hired a car from Europcar recently? Why not submit a review of your experiences to help others?
Europcar's Rating:
3.8/5 based on 598 reviews
5 stars
287
4 stars
160
3 stars
45
2 stars
19
1 star
87
Save money on your car hire! Get the best cover for your
Car Hire Excess Insurance
Efficient and friendly - no problems

City/airport:

Nifty's rating of their experience of Europcar: (4/5) on 8 July 2025

Verified ReduceMyExcess customer

Helpful pick up and efficient return. Nearly new car.

City/airport:

Phil's rating of their experience of Europcar: (5/5) on 7 July 2025

Verified ReduceMyExcess customer

Pushy staff trying their hardest to sell me upgrades and other things I did not want. Not having the car I booked. Nobody there to early check in the car on return even though I paid for this.

City/airport:

Flash's rating of their experience of Europcar: (1/5) on 7 July 2025

Verified ReduceMyExcess customer

Very pleasant desk staff, good choice of models and transmissions and easy to use website.

City/airport:

Mamie's rating of their experience of Europcar: (4/5) on 3 July 2025

Verified ReduceMyExcess customer

This is the 4th time I’ve used Europcar. They never have the car that I have booked in advance The cars “of an equivalent type” are never what I want and they are only interested in “upselling” to get an increased hire fee.

City/airport:

Steve's rating of their experience of Europcar: (2.5/5) on 3 July 2025

Verified ReduceMyExcess customer

Staff were very friendly, helpful and polite. The car was in poor condition with loads of scratches and dents all around the vehicle. Later inspection I found that the rear wiper was broken (hanging down). The windscreen top up reservoir had no cap on and was completely empty.

City/airport:

Big Al's rating of their experience of Europcar: (2.5/5) on 2 July 2025

Verified ReduceMyExcess customer

Best value for money, realistic expectations and great customer service.

City/airport:

TinaSabrina's rating of their experience of Europcar: (5/5) on 30 June 2025

Verified ReduceMyExcess customer

Good customer service, very convenient location at Lille Europe station.

City/airport:

James's rating of their experience of Europcar: (4.5/5) on 30 June 2025

Verified ReduceMyExcess customer

Good price, although didn't have car i ordered available, so free upgrade to next level, no issue

City/airport:

ME's rating of their experience of Europcar: (4/5) on 29 June 2025

Verified ReduceMyExcess customer

They have a very devious policy on finding bits of “damage” when you return the car. There is no agreement on any damage condition when you collect the car, but a meticulous inspection when you return it.

City/airport:

Fred's rating of their experience of Europcar: (1/5) on 28 June 2025

Verified ReduceMyExcess customer

Well situated at Pisa Airport - very efficient service and no complaints at all.

City/airport:

Hollybags's rating of their experience of Europcar: (5/5) on 27 June 2025

Verified ReduceMyExcess customer

Apart from the usual attempts to push me to take a more expensive car and the full insurance, everything went fine. Car was good, drop off in a different location (Malaga) easy

City/airport:

Francis's rating of their experience of Europcar: (4/5) on 27 June 2025

Verified ReduceMyExcess customer

no issues at all

City/airport:

shah's rating of their experience of Europcar: (5/5) on 26 June 2025

Verified ReduceMyExcess customer

This rental was from economy car rentals, passed to Keddy and then to europcar

City/airport:

Mike's rating of their experience of Europcar: (1/5) on 26 June 2025

Verified ReduceMyExcess customer

They were efficient, the car was ready and had been cleaned. The paperwork was done with the minimum of fuss. There were sufficient staff to sort everyone out promptly.

City/airport:

Pete's rating of their experience of Europcar: (4.5/5) on 23 June 2025

Verified ReduceMyExcess customer

Excellent service. Lovely car.

City/airport:

Paul's rating of their experience of Europcar: (5/5) on 23 June 2025

Verified ReduceMyExcess customer

Speedy collection service, good car, easy drop off. All good.

City/airport:

The Hairy Coo's rating of their experience of Europcar: (4.5/5) on 23 June 2025

Verified ReduceMyExcess customer

Quick process to obtain car with no hard sell of extras. Quick return process also. Car was fairly new and size as booked.

City/airport:

SJ's rating of their experience of Europcar: (4.5/5) on 21 June 2025

Verified ReduceMyExcess customer

Very efficient

City/airport:

Malcolm6's rating of their experience of Europcar: (5/5) on 21 June 2025

Verified ReduceMyExcess customer

Effective and good vehicle

City/airport:

CharlesinBristol's rating of their experience of Europcar: (4/5) on 21 June 2025

Verified ReduceMyExcess customer

Everything worked as planned. Very helpful staff. When the car they offered was too small for our luggage, they offered an alternative. No problems returning car either.

City/airport:

Graham's rating of their experience of Europcar: (4.5/5) on 20 June 2025

Verified ReduceMyExcess customer

Very good service at the airport but less good on the phone

City/airport:

Morty's rating of their experience of Europcar: (4/5) on 18 June 2025

Verified ReduceMyExcess customer

Depo had moved since I last used them and not quite right on googlemaps either. However efficient check in and marked up small chip found near petrol before i left. Van was clean , fairly new and did what i wanted. Price was competative except for excess insurance

City/airport:

neallew's rating of their experience of Europcar: (4.5/5) on 17 June 2025

Verified ReduceMyExcess customer

Having been rejected by Budget because of age documentation requirements, was directed to Europcar who have no similar age limitations (77 years old). Very helpful and sympathetic agent, who was able to provide a car, as a walk-up. Understandably this was at a significantly increased cost, compared to a pre-book (nearly 75%), due in part to higher category of vehicle available. The remainder of the rental process was uneventful, though the car (a Nissan Juke) had the most irritating cacophony of beeps because of the speed limit detection capability, which could not be switched off.

City/airport:

Terry's rating of their experience of Europcar: (4.5/5) on 17 June 2025

Verified ReduceMyExcess customer

The car hire company in Sarlat le Caneda were wonderfully helpful. I have limited French but they knew enough English to make sure I understood everything. They demonstrated the car very clearly and the car itself was in tip top condition. When we asked to change the timing on when we returned the car they were very accommodating. Can’t fault the service.

City/airport:

Euro Traveller's rating of their experience of Europcar: (5/5) on 16 June 2025

Verified ReduceMyExcess customer

If you have any comments or concerns about a review listed here please contact us for assistance.