Please avoid this firm. Their Stansted Airport desk defrauded my elderly uncle and aunt out of nearly £300 by telling them that as their incoming flight was a little late (hardly a rare occurrence) the Ford Fiesta they had booked and paid for (for a week) had already been rented to someone else. The conman, sorry salesman, then proceeded to say the only car available was a completely unsuitable Mini. Rather than be stranded more than 50 miles from home, my relatives reluctantly agreed but were then told they would have to pay more as it was an ‘upgrade’. The spiv (who didn’t put his proper name on the paperwork) then added extra insurance they didn’t need. They thought they would be able to sort out the issue later but had not bargained for Europcar being total charlatans. When they complained to the so-called trade body BVRLA, Europcar changed its story and insisted the original Fiesta had been available but a tall couple in their 80s had requested an upgrade to a Mini. I know who I believe.
City/airport:
Sparkynick's rating of their experience of Europcar: (1/5) on 23 October 2020
Excellent personal service
Scandidave's rating of their experience of Europcar: (5/5) on 27 July 2020
Verified ReduceMyExcess customer
Discriminative Manager.Opened office late and wasted a lot of my time deliberately.My car had been pre-booked online and all she needed to do was ask for my NI to contact DVLA to confirm my licence details. She at one point even mentioned that there was no one at DVLA - furloughed ! I insisted and gave my NI number and she eventually made the check. No customer service manners - just handed car keys to me without showing me where the car was parked or indeed pointing out any existing defects on the car. I eventually drove out of the yard 40 minutes later! This manager requires to undergo training in Equality and Diversity and refresher in Customer Service Skills and general management.
NK's rating of their experience of Europcar: (1/5) on 27 July 2020
This was the seventh time of using Europcar, never had an issue, everything again was straight forward.
Phantomboy's rating of their experience of Europcar: (5/5) on 24 July 2020
20 years of renting vehicles and this was easily the worst. We rented a car that had an extremely minor rub mark to the bumper. When we returned the vehicle they said no worries and we went on our way. A few weeks later €650 was charged to our credit card. We filed a complaint and there was no reply as I provided pictures and quoted their policy that said minor run marks would be not charged. Now I have to go through my credit card company who are in the process of going after these scam artists.
KFed's rating of their experience of Europcar: (1/5) on 29 April 2020
With one exception, a complicated third party claim, they always give good service and do not try to load charges for excess or minute marks like some other companies
Andy's rating of their experience of Europcar: (4/5) on 27 March 2020
Brilliantly cheap and easy to acquire a cheaper way to insure a vehicle.
Robin in Twain's rating of their experience of Europcar: (5/5) on 22 March 2020
Excellent service
Raz's rating of their experience of Europcar: (5/5) on 17 March 2020
Hired an estate car to be told a mokka was same category. Wanted to charge us more for an Alhambra. As we had a wheelchair this was not satisfactory. Turned out that depot was nearly all Mokkas. So beware if you are boooking an estate car
Costa's rating of their experience of Europcar: (3.5/5) on 15 March 2020
Car spotless and ran well
Albufeira's rating of their experience of Europcar: (4.5/5) on 14 March 2020
Very good new car no waiting around even on returning
Barney's rating of their experience of Europcar: (5/5) on 10 March 2020
good all round service
Hadders's rating of their experience of Europcar: (5/5) on 9 March 2020
Rapacious
MJ's rating of their experience of Europcar: (2/5) on 6 March 2020
All the details were there when we arrived. Desk staff friendly and efficient. Car was very new and was an excellent drive (Skoda Octavia 4x4 Auto with snow tyres). Easy return system.
TW's rating of their experience of Europcar: (5/5) on 6 March 2020
Nice car, no queues, booked through easyJet
DonG's rating of their experience of Europcar: (5/5) on 4 March 2020
we love Europcar for car hire... always professional, quick... and more importantly NO additional or hidden costs... We would only ever book with them
hayley's rating of their experience of Europcar: (5/5) on 3 March 2020
I recently hired a Europcar rental car at Gatwick Airport, the agent, Marie, advised that it was “mandatory” to obtain theft insurance or the car would not be released. This doubled the cost of the rental. I subsequently learned this was not the case - theft insurance is not "mandatory". I reached out to Europcar who agreed this was sharp business practice but stated since I rented the car they would continue to charge me. It appears their policy is to purposely mislead at the desk and claim there is no record. I have given Europcar the chance to comment on this review, and they had no comments.
Canadian's rating of their experience of Europcar: (1/5) on 2 March 2020
Second time we have been to this one in Funchal. Quite relaxed & friendly staff. Took out the extra cover in case of any problems such as puncture, lost keys etc. Cover already provided only covered for car faults.
JF's rating of their experience of Europcar: (4/5) on 1 March 2020
I will never trust Europcar (Keddy) ever again In carcassonne airport in September 2019 this unscrupulous company (trading as Keddy) added glass and roadside assistance to my contract without asking if I wanted it or bringing it to my attention at all! I didn't notice it had been added, and signed because I placed false trust (more full me) in them. I had been waiting for the counter guy to offer me extra insurance, and was ready to refuse because I had bought in advance, excess, glass and roadside assistance cover from Ryanair in advance. In fact I remember thinking it was weird he hadn't tried to sell me extra insurance at the time! They waited until I had returned home from holiday before taking £87 from my credit card for insurance I had never requested or needed! When I complained to them about the misselling they initially ignored me, then fobbed me off by referring me to their terms and conditions. I took my case to the European Car Rental Conciliation Service (ECRCS) and Europcar actually claimed that I had been fully appraised of the insurance and had agreed to it. I found this assertion quite unbelievable. ECRCS could not find in my favour however because I had signed the contract and they could't rule on a dispute over a conversation that had happened between two parties at the counter. It goes without saying I would never ever recommend or use this company ever again. The only good thing to come out of this disgraceful affair is that Europcar were charged £50 for the investigation by ECRCS, which should have taken care of their commission earned from their unscrupulous behaviour.
Jayjay's rating of their experience of Europcar: (1/5) on 29 February 2020
Very good, fast collect and return. Highly recommend
Barlow28's rating of their experience of Europcar: (5/5) on 25 February 2020
Extra charge after a week long journet, very limited milage. The van and people at the local office were good, the website didn't work and the phone booking to an indeterminate call centre didn't make the booking correctly. Avoid.
Moving house's rating of their experience of Europcar: (1/5) on 25 February 2020
Scammed by Europcar. Took out full insurance and dropped off the car with no damage whatsoever. 3 days after dropping car off they debited £330 from my credit card. When I rang to complain they said the charges were for ‘damage’, but they never said anything when they inspected the car and never bothered to contact me! Luckily I have got video of the car at collection and return and also recorded the guy telling me that everything was ok at return so will be going to court if they don’t return the money. Don’t use this company
Rob's rating of their experience of Europcar: (1/5) on 17 February 2020
Very good
Michael's rating of their experience of Europcar: (5/5) on 17 February 2020
Shocking experience with all the very worst up-selling, deposit and insurance scams. Refuse to pay much more at the counter and they will refuse to let you have the car you booked. Then you will have to try your luck at the mercy of other carhire desks without notice. Never again, don't risk it.
HatefulScammers's rating of their experience of Europcar: (1/5) on 12 February 2020
Very good professional service!
Scandidave's rating of their experience of Europcar: (5/5) on 11 February 2020
If you have any comments or concerns about a review listed here please contact us for assistance.