20 years of renting vehicles and this was easily the worst. We rented a car that had an extremely minor rub mark to the bumper. When we returned the vehicle they said no worries and we went on our way. A few weeks later €650 was charged to our credit card. We filed a complaint and there was no reply as I provided pictures and quoted their policy that said minor run marks would be not charged. Now I have to go through my credit card company who are in the process of going after these scam artists.
City/airport: Venice
KFed's rating of their experience of Europcar: (1/5) on 29 April 2020
With one exception, a complicated third party claim, they always give good service and do not try to load charges for excess or minute marks like some other companies
City/airport: Gatwick
Andy's rating of their experience of Europcar: (4/5) on 27 March 2020
Verified ReduceMyExcess customer
Brilliantly cheap and easy to acquire a cheaper way to insure a vehicle.
City/airport: Yeovil, Somerset
Robin in Twain's rating of their experience of Europcar: (5/5) on 22 March 2020
Excellent service
City/airport: Slough
Raz's rating of their experience of Europcar: (5/5) on 17 March 2020
Hired an estate car to be told a mokka was same category. Wanted to charge us more for an Alhambra. As we had a wheelchair this was not satisfactory. Turned out that depot was nearly all Mokkas. So beware if you are boooking an estate car
City/airport: Playa de palma
Costa's rating of their experience of Europcar: (3.5/5) on 15 March 2020
Car spotless and ran well
City/airport: Faro airport
Albufeira's rating of their experience of Europcar: (4.5/5) on 14 March 2020
Very good new car no waiting around even on returning
City/airport: Dublin Airport
Barney's rating of their experience of Europcar: (5/5) on 10 March 2020
good all round service
City/airport: barcelona
Hadders's rating of their experience of Europcar: (5/5) on 9 March 2020
Rapacious
City/airport: Perpignan
MJ's rating of their experience of Europcar: (2/5) on 6 March 2020
All the details were there when we arrived. Desk staff friendly and efficient. Car was very new and was an excellent drive (Skoda Octavia 4x4 Auto with snow tyres). Easy return system.
City/airport: Geneva
TW's rating of their experience of Europcar: (5/5) on 6 March 2020
Nice car, no queues, booked through easyJet
City/airport: Salzburg
DonG's rating of their experience of Europcar: (5/5) on 4 March 2020
we love Europcar for car hire... always professional, quick... and more importantly NO additional or hidden costs... We would only ever book with them
City/airport: luton
hayley's rating of their experience of Europcar: (5/5) on 3 March 2020
I recently hired a Europcar rental car at Gatwick Airport, the agent, Marie, advised that it was “mandatory” to obtain theft insurance or the car would not be released. This doubled the cost of the rental. I subsequently learned this was not the case - theft insurance is not "mandatory". I reached out to Europcar who agreed this was sharp business practice but stated since I rented the car they would continue to charge me. It appears their policy is to purposely mislead at the desk and claim there is no record. I have given Europcar the chance to comment on this review, and they had no comments.
Canadian's rating of their experience of Europcar: (1/5) on 2 March 2020
Second time we have been to this one in Funchal. Quite relaxed & friendly staff. Took out the extra cover in case of any problems such as puncture, lost keys etc. Cover already provided only covered for car faults.
City/airport: Funchal, Madeira
JF's rating of their experience of Europcar: (4/5) on 1 March 2020
I will never trust Europcar (Keddy) ever again In carcassonne airport in September 2019 this unscrupulous company (trading as Keddy) added glass and roadside assistance to my contract without asking if I wanted it or bringing it to my attention at all! I didn't notice it had been added, and signed because I placed false trust (more full me) in them. I had been waiting for the counter guy to offer me extra insurance, and was ready to refuse because I had bought in advance, excess, glass and roadside assistance cover from Ryanair in advance. In fact I remember thinking it was weird he hadn't tried to sell me extra insurance at the time! They waited until I had returned home from holiday before taking £87 from my credit card for insurance I had never requested or needed! When I complained to them about the misselling they initially ignored me, then fobbed me off by referring me to their terms and conditions. I took my case to the European Car Rental Conciliation Service (ECRCS) and Europcar actually claimed that I had been fully appraised of the insurance and had agreed to it. I found this assertion quite unbelievable. ECRCS could not find in my favour however because I had signed the contract and they could't rule on a dispute over a conversation that had happened between two parties at the counter. It goes without saying I would never ever recommend or use this company ever again. The only good thing to come out of this disgraceful affair is that Europcar were charged £50 for the investigation by ECRCS, which should have taken care of their commission earned from their unscrupulous behaviour.
City/airport: carcassonne airport
Jayjay's rating of their experience of Europcar: (1/5) on 29 February 2020
Very good, fast collect and return. Highly recommend
City/airport: Cork airport
Barlow28's rating of their experience of Europcar: (5/5) on 25 February 2020
Extra charge after a week long journet, very limited milage. The van and people at the local office were good, the website didn't work and the phone booking to an indeterminate call centre didn't make the booking correctly. Avoid.
City/airport: darlington
Moving house's rating of their experience of Europcar: (1/5) on 25 February 2020
Scammed by Europcar. Took out full insurance and dropped off the car with no damage whatsoever. 3 days after dropping car off they debited £330 from my credit card. When I rang to complain they said the charges were for ‘damage’, but they never said anything when they inspected the car and never bothered to contact me! Luckily I have got video of the car at collection and return and also recorded the guy telling me that everything was ok at return so will be going to court if they don’t return the money. Don’t use this company
City/airport: Paris airport
Rob's rating of their experience of Europcar: (1/5) on 17 February 2020
Very good
City/airport: Dublin
Michael's rating of their experience of Europcar: (5/5) on 17 February 2020
Shocking experience with all the very worst up-selling, deposit and insurance scams. Refuse to pay much more at the counter and they will refuse to let you have the car you booked. Then you will have to try your luck at the mercy of other carhire desks without notice. Never again, don't risk it.
City/airport: London Gatwick
HatefulScammers's rating of their experience of Europcar: (1/5) on 12 February 2020
Very good professional service!
City/airport: Lincoln
Scandidave's rating of their experience of Europcar: (5/5) on 11 February 2020
Excellent
City/airport: Barcelona T2
Biddy's rating of their experience of Europcar: (5/5) on 7 February 2020
Service was OK, car had a lot of previous damage which we made sure was signed off before we left.
City/airport: Barcelona
Teddie's rating of their experience of Europcar: (3/5) on 3 February 2020
Great pick up and clean car
City/airport: Genèva
Paul's rating of their experience of Europcar: (5/5) on 3 February 2020
Overall good, the car had some dents and scratches when I collected it ,but they did initially want to blame me for some minor scratches when I returned the vehicle. I persuaded them that these were not my doing and they accepted this in the end
City/airport: La Palma
astra's rating of their experience of Europcar: (4/5) on 26 January 2020
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