I've used this company in the past and was happy to use them again but my experience this time was disappointing. The staff at the desk seemed to lack personal skills. They weren't openly unfriendly but certainly lacked warmth. The car was the right size but a little old and had over 90 thousand km on the clock. The screen did not allow you to link your phone for anything other than media play so you couldn't use it for maps. The rear windscreen washer didn't work. The body work was badly scratched which didn't bother me to be honest. However, towards the end of the stay the brakes began to make a very loud metalic scraping noise. The car was clearly in need of a good service.

City/airport:

Blotski's rating of their experience of Europcar: (2.5/5) on 3 October 2023

Verified ReduceMyExcess customer

Easy find at the airport. Nobody pushed us for extras or upgrades.

City/airport:

John's rating of their experience of Europcar: (4.5/5) on 26 September 2023

Verified ReduceMyExcess customer

All went according to plan. Check in and out was easy, staff were helpful, the car was clean and comfortable and worked well.

City/airport:

Mrs Sensible's rating of their experience of Europcar: (4.5/5) on 23 September 2023

Verified ReduceMyExcess customer

good service overcharge on the repair

City/airport:

the lips's rating of their experience of Europcar: (2.5/5) on 18 September 2023

Verified ReduceMyExcess customer

No hard sales of insurance

City/airport:

Stiffado's rating of their experience of Europcar: (3.5/5) on 18 September 2023

Verified ReduceMyExcess customer

All good. A bit on the pricey side and the car was a bit worn but other than all fine.

City/airport:

AC's rating of their experience of Europcar: (4/5) on 18 September 2023

Verified ReduceMyExcess customer

Excellent service

City/airport:

Oxo's rating of their experience of Europcar: (5/5) on 16 September 2023

Verified ReduceMyExcess customer

Good

City/airport:

KPNUts's rating of their experience of Europcar: (4/5) on 19 March 2023

Verified ReduceMyExcess customer

Good experience, nice customer service.

City/airport:

Eva's rating of their experience of Europcar: (5/5) on 27 November 2022

Verified ReduceMyExcess customer

easy to use, excellent service

City/airport:

Mike C's rating of their experience of Europcar: (5/5) on 27 October 2022

Verified ReduceMyExcess customer

Easy and quick to book on line. Added a 2nd driver at later date, process was very easy.

City/airport:

Chilly's rating of their experience of Europcar: (4/5) on 10 October 2022

Verified ReduceMyExcess customer

👍

City/airport:

CityBlue's rating of their experience of Europcar: (5/5) on 10 October 2022

Verified ReduceMyExcess customer

Very quick service, friendly, informative, not pushy for extras but mentioned and explained them all. Gave a free upgrade to the car. Simply accepted we had our own excess insurance. Car was in good condition

City/airport:

GolfingOwl's rating of their experience of Europcar: (5/5) on 7 October 2022

Verified ReduceMyExcess customer

Quick, helpful very satisfied with the service, painless veh return.

City/airport:

Let's's rating of their experience of Europcar: (5/5) on 29 September 2022

Verified ReduceMyExcess customer

Excellent- efficient, accommodating to our delayed flight and friendly

City/airport:

Frankie's rating of their experience of Europcar: (5/5) on 25 September 2022

Verified ReduceMyExcess customer

Bunch of shysters

City/airport:

SCV's rating of their experience of Europcar: (1/5) on 24 September 2022

Verified ReduceMyExcess customer

Unusually stress free car pick up; the usual enquiry about collision damage etc but no hard sell.

City/airport:

Swift's rating of their experience of Europcar: (3.5/5) on 24 September 2022

Verified ReduceMyExcess customer

Asked for smallish car but was given an estate which was hybrid and complicated to wok but very cheap to run.

City/airport:

Robert's rating of their experience of Europcar: (2.5/5) on 18 September 2022

Verified ReduceMyExcess customer

Efficient collection and return, attempted to up sell to a higher spec/automatic... but not too much. Car had lots of dings on collection... all were documented. Fortunately, I didn't add to the dings!

City/airport:

Jose Loco's rating of their experience of Europcar: (4.5/5) on 17 September 2022

Verified ReduceMyExcess customer

Will let you know once I get my deposit back and billing!

City/airport:

John's rating of their experience of Europcar: (4/5) on 15 September 2022

Verified ReduceMyExcess customer

Efficient pick up but car had pre-existing exterior damage being circa 2 years old.

City/airport:

Markb's rating of their experience of Europcar: (3.5/5) on 11 September 2022

Verified ReduceMyExcess customer

Join Privilege Club to get a better service and less hard sell on pick up.

City/airport:

Poggle's rating of their experience of Europcar: (3.5/5) on 8 September 2022

Verified ReduceMyExcess customer

They gave me an upgraded car but one which had a lot of previous damage on it.

City/airport:

Cowbuc's rating of their experience of Europcar: (2.5/5) on 6 September 2022

Verified ReduceMyExcess customer

Delivered a 9 seat minivan in poor condition with broken air con. However did replace the vehicle after 2 days..

City/airport:

Gordon's rating of their experience of Europcar: (2.5/5) on 1 September 2022

Verified ReduceMyExcess customer

Provided a very tired 9 seat minivan. Air con failed - blocked filters. Local agent got vehicle changed. Then muck better condition and all OK.

City/airport:

Gordon's rating of their experience of Europcar: (3.5/5) on 30 August 2022

Verified ReduceMyExcess customer