Very good

City/airport:

Gerrard's rating of their experience of Europcar: (4.5/5) on 18 July 2024

Verified ReduceMyExcess customer

Friendly, non pushy, happy to provide road advice re our onward journey.

City/airport:

DJ's rating of their experience of Europcar: (4/5) on 15 July 2024

Verified ReduceMyExcess customer

Easy to book on-line. Good choice of vehicles. Efficiently dealt with at time of collection and drop-off. Staff were courteous and professional.

City/airport:

KH's rating of their experience of Europcar: (5/5) on 15 July 2024

Verified ReduceMyExcess customer

Fantastic professional organised friendly and helpfull staff

City/airport:

Loui's rating of their experience of Europcar: (5/5) on 14 July 2024

Verified ReduceMyExcess customer

I have used this company before and have been happy with the service , just make sure you log down any damage on the car , I had a couple of marks one very small dent , so small I thought it was below their tolerance , anyway it was pointed out to me on my return , fortunately I had taken photos before I took the car else I would of been charged

City/airport:

Andy's rating of their experience of Europcar: (4.5/5) on 9 July 2024

Verified ReduceMyExcess customer

The car was fine , the desk was awful , slow manually re entering the details already given , trying to up-sell more expensive cars , trying to squeeze money out of customers with insurance scams etc

City/airport:

Jim's rating of their experience of Europcar: (1/5) on 1 July 2024

Verified ReduceMyExcess customer

Very disappointed with Europcar. Despite having pre-booked, we had to wait 1 hour and 40 minutes to get served! (18 customers in front, 3 staff). There was no communication or apology and totally inadequate seating / services.

City/airport:

Ali's rating of their experience of Europcar: (2/5) on 30 June 2024

Verified ReduceMyExcess customer

Car was clean and tidy and exactly what I ordered. The pick-up and drop-off was efficient and relatively quick/

City/airport:

Brian's rating of their experience of Europcar: (4.5/5) on 17 June 2024

Verified ReduceMyExcess customer

Friendly, helpful but as our flight had been changed to an earlier arrival car not ready. An upgrade vehicle was offered and taken up but at an extra £140+ for the week.

City/airport:

Cycle nerd's rating of their experience of Europcar: (4/5) on 16 June 2024

Verified ReduceMyExcess customer

Straight forward for pick up & drop off at the airport. Choice of car ( MG) lovely to drive & used a full tank of petrol for a week, value for money.

City/airport:

IJ's rating of their experience of Europcar: (5/5) on 15 June 2024

Verified ReduceMyExcess customer

Needed to visit Southern Ireland for 2 hrs only but was charged £80 extra for the full 3 day's car rental. Total rip off.

City/airport:

Grum's rating of their experience of Europcar: (1/5) on 14 June 2024

Verified ReduceMyExcess customer

Agent said no cars left but would upgrade us even though we had booked. Asked 3 times how much the cost of the upgrade was 3 times told only a little I will do cheap. Still never told price until keys produced with form to sign and we had to ask what the £116 charge was! You guessed the upgrade !!! Fuming and said no we don’t want it she changed her tune and was not very nice as she had to reverse everything! Will never use again !!! Took half an hour to reverse everything

City/airport:

Michele's rating of their experience of Europcar: (1/5) on 9 June 2024

Verified ReduceMyExcess customer

Good price/excellent VW SUV/convenient location/and friendly staff. Zero problems.

City/airport:

Jay's rating of their experience of Europcar: (5/5) on 8 June 2024

Verified ReduceMyExcess customer

I booked through a 3rd party and it was by far the cheapest. Unfortunately pick up is way out of town so unless you can get a lift, factor in taxi charges. Also expect to be waiting quite some time when you arrive. This is my 2nd time and each time I had to wait about an hour so not sure there's going to be a 3rd time

City/airport:

Jinners's rating of their experience of Europcar: (3.5/5) on 7 June 2024

Verified ReduceMyExcess customer

Easy to do, kept up to date. Easy pick up and drop off.

City/airport:

Jo's rating of their experience of Europcar: (5/5) on 13 May 2024

Verified ReduceMyExcess customer

Really friendly and efficient staff. They worked as fast as possible to get you on the road.

City/airport:

Helle's rating of their experience of Europcar: (5/5) on 13 May 2024

Verified ReduceMyExcess customer

Very poor attention to detail. Car given with full tank marked but had only just over half tank so had to get them to fill it up. Had a car with a previously repaired picture on one tyre which kept losing pressure during the week. No help when trying to call for assistance and would had charged for tyre change. Small scratch on plastic trim when we returned the car, not caused by any collision we were aware of but so small that it should have been fair wear and tare according to the contract but some over enthusiastic person decided that it was £250 worth of damage and the put a charge on for AA cover we had already paid when we picked up the car. Very poor company policy and attitude and would not recommend them to anyone, steer clear!@

City/airport:

Staffs25's rating of their experience of Europcar: (1/5) on 28 April 2024

Verified ReduceMyExcess customer

I hired 2 cars, one for myself and one for my wife to transport our family around. The agent who dealt with myself was helpful and considerate. The agent who dealt with my wife was far from professional. He constantly was trying to push for a car upgrade at additional cost, then repeatedly pushed for additional insurance products and would not take NO for an answer, until I had to step in, even then he tried again. This agent appeared to be on a commission basis for additional sales. If it wasn’t for the service I received the score would have been 0. It is highly unlikely that we will rent from Europcar again.

City/airport:

Goldy's rating of their experience of Europcar: (2.5/5) on 10 April 2024

Verified ReduceMyExcess customer

Good value

City/airport:

Nursie's rating of their experience of Europcar: (4/5) on 7 April 2024

Verified ReduceMyExcess customer

We always use Europcar if we can - excellent service, great cars and staff do not push to upsell insurance (we always have separate excess insurance cover).

City/airport:

Dubber's rating of their experience of Europcar: (5/5) on 5 April 2024

Verified ReduceMyExcess customer

The car was dirty on the outside, filthy on the inside. Engine management light came on on the second day, I returned the vehicle early, on day three of a four day hire. Nobody there for me to discuss my problems. Then I discovered a coat I had put in the boot, was ruined because the boot mat was contaminated with diesel.

City/airport:

Chilledowt's rating of their experience of Europcar: (1/5) on 26 March 2024

Verified ReduceMyExcess customer

Check in for car at 10:30 never got away until 11:30

City/airport:

Jock's rating of their experience of Europcar: (1/5) on 26 February 2024

Verified ReduceMyExcess customer

Pickup was very easy. The car was clean and in very good condition. Drop off was easy however I expected someone at the drop-off office to complete the inspection. When I completed the booking, it did not show that my return time was out of office hours. I prefer having the return inspection done while I’m still there.

City/airport:

Catharina's rating of their experience of Europcar: (5/5) on 24 February 2024

Verified ReduceMyExcess customer

Very good experience. I am a Privilege customer.

City/airport:

Richard's rating of their experience of Europcar: (5/5) on 23 February 2024

Verified ReduceMyExcess customer

No problems and very smooth hire process.

City/airport:

Al's rating of their experience of Europcar: (5/5) on 15 February 2024

Verified ReduceMyExcess customer