Nice car, no queues, booked through easyJet

City/airport: Salzburg

DonG's rating of their experience of Europcar: (5/5) on 4 March 2020

Verified ReduceMyExcess customer

we love Europcar for car hire... always professional, quick... and more importantly NO additional or hidden costs... We would only ever book with them

City/airport: luton

hayley's rating of their experience of Europcar: (5/5) on 3 March 2020

Verified ReduceMyExcess customer

I recently hired a Europcar rental car at Gatwick Airport, the agent, Marie, advised that it was “mandatory” to obtain theft insurance or the car would not be released. This doubled the cost of the rental. I subsequently learned this was not the case - theft insurance is not "mandatory". I reached out to Europcar who agreed this was sharp business practice but stated since I rented the car they would continue to charge me. It appears their policy is to purposely mislead at the desk and claim there is no record. I have given Europcar the chance to comment on this review, and they had no comments.

City/airport: Gatwick

Canadian's rating of their experience of Europcar: (1/5) on 2 March 2020

Second time we have been to this one in Funchal. Quite relaxed & friendly staff. Took out the extra cover in case of any problems such as puncture, lost keys etc. Cover already provided only covered for car faults.

City/airport: Funchal, Madeira

JF's rating of their experience of Europcar: (4/5) on 1 March 2020

Verified ReduceMyExcess customer

I will never trust Europcar (Keddy) ever again In carcassonne airport in September 2019 this unscrupulous company (trading as Keddy) added glass and roadside assistance to my contract without asking if I wanted it or bringing it to my attention at all! I didn't notice it had been added, and signed because I placed false trust (more full me) in them. I had been waiting for the counter guy to offer me extra insurance, and was ready to refuse because I had bought in advance, excess, glass and roadside assistance cover from Ryanair in advance. In fact I remember thinking it was weird he hadn't tried to sell me extra insurance at the time! They waited until I had returned home from holiday before taking £87 from my credit card for insurance I had never requested or needed! When I complained to them about the misselling they initially ignored me, then fobbed me off by referring me to their terms and conditions. I took my case to the European Car Rental Conciliation Service (ECRCS) and Europcar actually claimed that I had been fully appraised of the insurance and had agreed to it. I found this assertion quite unbelievable. ECRCS could not find in my favour however because I had signed the contract and they could't rule on a dispute over a conversation that had happened between two parties at the counter. It goes without saying I would never ever recommend or use this company ever again. The only good thing to come out of this disgraceful affair is that Europcar were charged £50 for the investigation by ECRCS, which should have taken care of their commission earned from their unscrupulous behaviour.

City/airport: carcassonne airport

Jayjay's rating of their experience of Europcar: (1/5) on 29 February 2020

Very good, fast collect and return. Highly recommend

City/airport: Cork airport

Barlow28's rating of their experience of Europcar: (5/5) on 25 February 2020

Verified ReduceMyExcess customer

Extra charge after a week long journet, very limited milage. The van and people at the local office were good, the website didn't work and the phone booking to an indeterminate call centre didn't make the booking correctly. Avoid.

City/airport: darlington

Moving house's rating of their experience of Europcar: (1/5) on 25 February 2020

Scammed by Europcar. Took out full insurance and dropped off the car with no damage whatsoever. 3 days after dropping car off they debited £330 from my credit card. When I rang to complain they said the charges were for ‘damage’, but they never said anything when they inspected the car and never bothered to contact me! Luckily I have got video of the car at collection and return and also recorded the guy telling me that everything was ok at return so will be going to court if they don’t return the money. Don’t use this company

City/airport: Paris airport

Rob's rating of their experience of Europcar: (1/5) on 17 February 2020

Verified ReduceMyExcess customer

Very good

City/airport: Dublin

Michael's rating of their experience of Europcar: (5/5) on 17 February 2020

Verified ReduceMyExcess customer

Shocking experience with all the very worst up-selling, deposit and insurance scams. Refuse to pay much more at the counter and they will refuse to let you have the car you booked. Then you will have to try your luck at the mercy of other carhire desks without notice. Never again, don't risk it.

City/airport: London Gatwick

HatefulScammers's rating of their experience of Europcar: (1/5) on 12 February 2020

Very good professional service!

City/airport: Lincoln

Scandidave's rating of their experience of Europcar: (5/5) on 11 February 2020

Verified ReduceMyExcess customer

Excellent

City/airport: Barcelona T2

Biddy's rating of their experience of Europcar: (5/5) on 7 February 2020

Verified ReduceMyExcess customer

Service was OK, car had a lot of previous damage which we made sure was signed off before we left.

City/airport: Barcelona

Teddie's rating of their experience of Europcar: (3/5) on 3 February 2020

Verified ReduceMyExcess customer

Great pick up and clean car

City/airport: Genèva

Paul's rating of their experience of Europcar: (5/5) on 3 February 2020

Verified ReduceMyExcess customer

Overall good, the car had some dents and scratches when I collected it ,but they did initially want to blame me for some minor scratches when I returned the vehicle. I persuaded them that these were not my doing and they accepted this in the end

City/airport: La Palma

astra's rating of their experience of Europcar: (4/5) on 26 January 2020

Verified ReduceMyExcess customer

Easy to book. Good price. Clean car. Easy check-in post-hire.

City/airport: Toulouse

Will's rating of their experience of Europcar: (5/5) on 20 January 2020

Verified ReduceMyExcess customer

All was easy. Pick up at airport. They do try to frighten you into taking out extra insurance they push this quite hard. Easy return process. Guy checked the car in a few minutes and gave me a copy of return notice

City/airport: Dublin

Judge's rating of their experience of Europcar: (4/5) on 18 January 2020

Verified ReduceMyExcess customer

very professional

City/airport: venice

2112's rating of their experience of Europcar: (5/5) on 15 January 2020

Verified ReduceMyExcess customer

Really easy and quick pick up and drop off. Not far from the airport at all. Quick shuttle bus. Petrol station near drop off to fill up. Company charging extra £70 for insurance so reduce my excess at £10 was a no brained. Very happy with everything.

City/airport: Dublin

Janeo's rating of their experience of Europcar: (5/5) on 14 January 2020

Verified ReduceMyExcess customer

Provided me with a car early as my flight was changed. No issues on pickup or return . They did a quick but thorough check for any major damage on return. On pickup I noticed scratches to the wheel trims which they noted . I had no issues with the car.

City/airport: Launceston

Eddtheduck's rating of their experience of Europcar: (4.5/5) on 12 January 2020

Verified ReduceMyExcess customer

Hire office is 12 mins walk from TGV Station (out door by main droopy, turn right and follow rail tracks, pass wood-clad building and you are close). Takes longer if you follow signage which is only to the Airport T2 bus stop for rental car pickup bus. Ford Focus with winter tyres was clean and good choice for our hire, though no hi-viz gilets supplied. We cleaned car before return which was handled very quickly (train to catch) and empty tank I was fairly charged for.

City/airport: Lyon St Exupery

Mottanai's rating of their experience of Europcar: (4.5/5) on 11 January 2020

Verified ReduceMyExcess customer

Car was ok. Just not a car I would hire again. Nissan Duke

City/airport: Tredegar

Tony's rating of their experience of Europcar: (4/5) on 6 January 2020

Verified ReduceMyExcess customer

Excellent,friendly service

City/airport: Edinburgh

Charles's rating of their experience of Europcar: (5/5) on 6 January 2020

Verified ReduceMyExcess customer

Good rate. Quick check in. Helpful staff.

City/airport: Glasgow

Ali-Gee's rating of their experience of Europcar: (4.5/5) on 4 January 2020

Verified ReduceMyExcess customer

All good

City/airport: Portugal

Rodrigues's rating of their experience of Europcar: (5/5) on 2 January 2020

Verified ReduceMyExcess customer