Really easy to use. Friendly on pick up and drop off.
City/airport:
Paul's rating of their experience of Enterprise: (5/5) on 29 September 2023
Verified ReduceMyExcess customer
Not enough staff with adequate knowledge. Had to wait for an hour to collect car. Our luggage wouldn’t fit so then had to wait for another car. Still had problems getting our luggage in and we found out later the boot had another layer! Also we weren’t given any instruction of how to use the sat nav. So couldn’t get any sound on it.
Carfranc's rating of their experience of Enterprise: (2.5/5) on 19 September 2023
Very helpful, efficient and pleasant
Chris G's rating of their experience of Enterprise: (5/5) on 18 September 2023
Battery went dead on day 4, meaning I was carless for the day and wasted time/cancelled plans, whilst I tried to figure what was wrong and wait for help. No one answers the phone on the contact numbers they provided at the desk/on paperwork. Company refused to provide even a partial refund on the rental, giving the reason that I accepted the car.
Mariam's rating of their experience of Enterprise: (1/5) on 18 September 2023
The office staff were very keen to up sell me excess insurance, even though I told them I already had it at a much better rate. They were very pushy and not very courteous. After driving the car for approx 50 miles on the M25, I went to clean the windscreen as it was covered in dead flies & general dust to find it was empty. However the wipers had now smeared the flies all over the windscreen, so I had to deviate from my journey to make a stop to clean the windscreen - it was too bad to continue. On return I queried this with them to be told it must have a leak. The vehicle wasn't even 12 months old. The car clearly hadn't been checked. I wont be using this car hire company again. I actually think it's illegal to drive a car without adequate way to clear the windscreen. Potentially different on your own car as you could have run out on the journey but not when you are paying hundreds of pounds & expect it to have been checked.
Lou's rating of their experience of Enterprise: (1.5/5) on 18 September 2023
Agent showed me 3/8 full fuel tank but failed to record this on the hire. I am currently being pursued for a Fuel Top Up Fee. Not happy
SteveKY13's rating of their experience of Enterprise: (1/5) on 18 September 2023
Excellent, friendly service from Enterprise van rental staff at both ends of a 24h, one-way van rental to help my daughter move home. Great vehicle, thorough handover. Can’t fault Enterprise, happy to recommend.
Dadsremovals's rating of their experience of Enterprise: (4/5) on 18 September 2023
Staff were first class & very helpful indeed, couldn’t fault them. Car was a wreck, 5 years old , 70 km on clock, damage ( which was recorded by company) all over & carpets torn. Now this suited me , but I’m sure not everyone! On return however car was fully examined all over for further damage! If previous renters had presumably lost their damage deposit why had the car not been repaired?
Ollie's rating of their experience of Enterprise: (3.5/5) on 17 September 2023
All staff where very helpful and the cars clean and ready Very good
wally's rating of their experience of Enterprise: (5/5) on 3 January 2023
Good
Pascal's rating of their experience of Enterprise: (5/5) on 22 December 2022
Efficient service, good car.
SunnyScot's rating of their experience of Enterprise: (5/5) on 23 October 2022
Very good . Had an accident and a guy called Kieron was outstanding in with his assistance.
Ollie's rating of their experience of Enterprise: (5/5) on 22 October 2022
Very professional and outstanding service.
Jax's rating of their experience of Enterprise: (4.5/5) on 19 October 2022
Straightforward service. Reasonable rate. Not so keen on the upselling spiel.
Vanhirer's rating of their experience of Enterprise: (4/5) on 16 October 2022
Amazing service, super friendly and efficient, will def use again
MW's rating of their experience of Enterprise: (5/5) on 14 October 2022
Thanks for good service and value excess reassurance.
Rob's rating of their experience of Enterprise: (4.5/5) on 12 October 2022
Very helpful - efficient - clean van - good value good experience
Dirk Van Transit's rating of their experience of Enterprise: (5/5) on 7 October 2022
They are very good - polite and easy and good cars
Adman's rating of their experience of Enterprise: (5/5) on 4 October 2022
Advert said VW Golf or similar - we got an Opel Crossland, I guess that is sort of similar but was disappointed it wasn’t a Golf. Pick-up process was ok at the desk but you have to walk about 100m from the desk to the other end of the car park to collect the car. They check the car over with a diagram of the car to note any imperfections (there weren’t any on our Crossland, which was fairly new, only 3000 Km on the clock). Then we got the keys and tried to exit the car park but couldn’t get out. After three walks from the desk to the car park to the barrier we finally got out by following one of the Enterprise members of staff through the barrier. That delayed our departure by about 15 minutes. The car was good, return process was easy but again somewhat delayed because we had to wait for a member of staff. I’d recommend them but make sure you’re not in too much of a hurry.
James's rating of their experience of Enterprise: (3.5/5) on 2 October 2022
Very good, reliable and friendly service.
Youcancallmeal's rating of their experience of Enterprise: (4.5/5) on 1 October 2022
Excellent service with a smile. Could fault customer service. Very reasonable
Chris's rating of their experience of Enterprise: (5/5) on 30 September 2022
Brilliant from start to finish
Dave's rating of their experience of Enterprise: (5/5) on 29 September 2022
Van ready and as booked.
DIY removal's rating of their experience of Enterprise: (4/5) on 26 September 2022
I never have that fear of being scammed by Enterprise - but the peace of mind from having Excess Cover always makes me feel more comfortable.
Petersums's rating of their experience of Enterprise: (5/5) on 26 September 2022
Everything went to plan with no hitches.
John's rating of their experience of Enterprise: (3.5/5) on 25 September 2022
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