Excellent service, courteous staff, clean and tidy vehicle and a reasonable price ... what more could you ask for? Recommended!

City/airport:

Paul P's rating of their experience of Enterprise: (5/5) on 7 July 2025

Verified ReduceMyExcess customer

They provided a decent car, but tried fleecing me on protection. It puts the fear of god in you and makes you feel nervous to drive the car.

City/airport:

Alby's rating of their experience of Enterprise: (3.5/5) on 7 July 2025

Verified ReduceMyExcess customer

The van was a 25 plate, with a very high spec, and massive capacity. Although there was a glitch at the start of the day due to an EMS error with my intends van, it was sorted quickly. The staff were charming and helpful.

City/airport:

Rob's rating of their experience of Enterprise: (5/5) on 4 July 2025

Verified ReduceMyExcess customer

Everything went smoothly at pick-up - quick & effectient. We dropped off at York - also quick & efficient. We had a slight problem with the car at one point and rang Enterprise. Very friendly and tried to be helpful but as it was a very new car (2025) we were all at a loss re the solution. It worked out on its own eventually!

City/airport:

Mrs B's rating of their experience of Enterprise: (4/5) on 2 July 2025

Verified ReduceMyExcess customer

Poor service, had to wait 40min for van to be ready and condition of the van was very poor

City/airport:

Bobskin's rating of their experience of Enterprise: (1/5) on 2 July 2025

Verified ReduceMyExcess customer

Good

City/airport:

Mags's rating of their experience of Enterprise: (5/5) on 1 July 2025

Verified ReduceMyExcess customer

Convenient, easy to book, drive and return the car

City/airport:

Afif's rating of their experience of Enterprise: (4/5) on 30 June 2025

Verified ReduceMyExcess customer

Was served by Iqra who was brilliant! Very transparent and explained all the extras I can get and the benefits of them. She made my car hire very time efficient

City/airport:

Iky's rating of their experience of Enterprise: (5/5) on 30 June 2025

Verified ReduceMyExcess customer

Very good

City/airport:

J Mountford's rating of their experience of Enterprise: (5/5) on 29 June 2025

Verified ReduceMyExcess customer

Convenient to airport. Quick pick up after checking in via app before. Car upgraded, good car no issues.

City/airport:

Dave's rating of their experience of Enterprise: (4.5/5) on 29 June 2025

Verified ReduceMyExcess customer

Very disappointing. Poor customer service. "Here are you keys - the car is over there". Lack of introductory information about the vehicle became a factor in a subsequent incident which necessitated a replacement car, which was not supplied for two further days. General misinformation and incompetence

City/airport:

Yorkie's rating of their experience of Enterprise: (1/5) on 28 June 2025

Verified ReduceMyExcess customer

Exceptional Service, Friendly Staff, Great Cars

City/airport:

Nicki M's rating of their experience of Enterprise: (5/5) on 27 June 2025

Verified ReduceMyExcess customer

A straightforward, no nonsense, low cost approach to providing cover. First rate and highly recommended

City/airport:

Lee Z-D's rating of their experience of Enterprise: (5/5) on 27 June 2025

Verified ReduceMyExcess customer

Very helpful and friendly staff. Rapid condition check on return. As a car driver I was impressed with how easy to drive and fuel-efficient their mid-size vans were.

City/airport:

gaiteiro's rating of their experience of Enterprise: (5/5) on 26 June 2025

Verified ReduceMyExcess customer

Great easy car hire service Needed a car very last minute Abdul in the Guildford office stayed late at work in order to hire me car, I was incredibly grateful that he went above and beyond.

City/airport:

MillerT's rating of their experience of Enterprise: (4/5) on 24 June 2025

Verified ReduceMyExcess customer

The car and staff were excellent but the 3/4 hr wait in 28.c with no aircon, water or anywhere to sit was totally unacceptable. Ridiculously small building to house five hire car companies. The return wasn’t much better, once you figure out the directions , when you finally get there, another half hour wait to actually give the car to somebody, no room to park , just a nightmare. Even the staff, who throughout it all were excellent, were complaining about the lack of room.

City/airport:

Ozzy's rating of their experience of Enterprise: (2/5) on 24 June 2025

Verified ReduceMyExcess customer

Overall great experience, new van in good condition and competitive rates. Personnel at pick up and drop off were excellent.

City/airport:

Marty44's rating of their experience of Enterprise: (5/5) on 22 June 2025

Verified ReduceMyExcess customer

All very straightforward but glad I took out my own insurance as it would have been 6 times the price!

City/airport:

David C's rating of their experience of Enterprise: (4/5) on 22 June 2025

Verified ReduceMyExcess customer

Very good service.

City/airport:

Peter2305's rating of their experience of Enterprise: (4.5/5) on 21 June 2025

Verified ReduceMyExcess customer

Representative was not particularly obliging. Although our plane arrived slightly earlier than scheduled he refused to deal with our booking until the appointed time of 10am. The car had not been cleaned, prior to pick-up, either inside, or out.

City/airport:

Dave's rating of their experience of Enterprise: (4/5) on 20 June 2025

Verified ReduceMyExcess customer

Staff helpful and efficient

City/airport:

Wellyman's rating of their experience of Enterprise: (4/5) on 20 June 2025

Verified ReduceMyExcess customer

The car was good and we had no problems with it. It was clean on collection. No problems with them on returning it. We were asked for extra money when we picked the car up as they claimed the ravel agent had out the wrong hire period in the booking. When we asked about the CDW the answers were confused. The agent didn’t seem to know what she was talking about. They did refund the overcharge but it should never have happened in the first place. The score would have been 10 but am dropping it to 7 because of the poor pick up experience.

City/airport:

Bostonrob's rating of their experience of Enterprise: (3.5/5) on 20 June 2025

Verified ReduceMyExcess customer

No issues at all, quick collection and return, price reasonable as well

City/airport:

BigDave's rating of their experience of Enterprise: (4/5) on 17 June 2025

Verified ReduceMyExcess customer

Staff friendly, but new trainee clueless . Misadvice given. Fortunately I’m a seasoned traveller and hire vehicles very often. Vehicle could have been cleaner . Staff race through an absurd script when handing over the vehicle, which is not only embarrassing for them but quite superfluous for the client. New trainee critical of company policy ( ooops) to the client. Overall a satisfactory hire but had no wow factor at all . May try again

City/airport:

Cornucopia69's rating of their experience of Enterprise: (3/5) on 17 June 2025

Verified ReduceMyExcess customer

Very good, becareful as they have low cost airline pricing strategies as in very cheap but they load on the extras such as £35 per day excess cover.... hence why I use 'reduce my excess'. Be aware, though that you would have to pay out £2000 for any damage no matter how minor and claim it back through 'reduce my cover'.

City/airport:

The Van Hirerer's rating of their experience of Enterprise: (5/5) on 16 June 2025

Verified ReduceMyExcess customer