Easirent Car Hire Reviews | ReduceMyExcess

Easirent Reviews

Have you hired a car from Easirent recently? Why not submit a review of your experiences to help others?

Easirent's Rating:

3.1/5 based on 20 reviews

5 stars		2
4 stars		10
3 stars		3
2 stars		1
1 star		4

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I had previously written a 5 star review, and was a very local customer to easirent, unfortunately I had a terrible experience in late August hiring a car. We waited 4 hours for our hire car, and were given an empty tank of fuel, which is a direct violation of the contract. I went through the correct channels of lodging a complaint & believed that hopefully a customer service representative would come to us to turn the issue around. Unfortunately, I waited 63 days for a response which was honestly about 3 sentences of 'sorry you had a bad time, no refund due'. As someone who works in customer service I am appalled by the level of genuine indifferent feeling towards customers, especially loyal ones who gave the company an opportunity to turn our negative experience around. Unfortunately I will never use easirent again, the cheap price was not worth the headache & frustration it caused me.

City/airport: Heathrow

Nad's rating of their experience of Easirent: (1/5) on 12 November 2018

This is a rip off company. First off they are slightly cheaper but aren't based in Southampton Airport - It takes at least half an hour to be picked and you need to be bussed to an industrial estate a few miles away. You need to put down a £95 fuel deposit, and a further £1250 deposit if you don't take their insurance. This was not made clear while booking with them. The car I was given was tatty and had lots of scratches. I made a point of going round the car with the Easirent guy. I hired the car for just 1 day and I was very careful with it. Like a lot of people here they found a small scratch "that wasn't there before", which I'm pretty certain wasn't true. This cost me £210! I think this companies business model is to rip customers off by claiming their vehicles have been damaged - you only need to look at all these other reviews to see these are not isolated incidents. The daft thing about this business model is they destroy any chance of repeat business, and jeopardise their relationship with companies like Expedia who suggest using them whilst booking flights.

City/airport: Southampton

dbowser99's rating of their experience of Easirent: (1/5) on 19 September 2018

These guys are crooks, they come up with ridiculous reasons to extort extra money from weary travellers who have very little choice. This company are morally bankrupt.

City/airport: Manchester

Molly's rating of their experience of Easirent: (1/5) on 19 August 2018

Scammers. They gave me a kind of new car and clean in the outside but very dirty in the inside. When I returned the car, they said I had smoked in it. I have never smoked in my life. They said they're going to charge me £175 for it and since is his word against mine I can't do much. Perfect scam. Never again.

City/airport: Edinburgh Airport

jjggag's rating of their experience of Easirent: (1/5) on 18 August 2018

The service as good but a usual with care hire companies they try various tactics to get you to part with more money.

City/airport: Belfast

dtaylo30's rating of their experience of Easirent: (3.5/5) on 19 June 2018