The car windscreen washer jets did not work at all. Suspension was creeking. Automatic gear box when I asked for manual. Air conditioning was poor and not effective. Battery kept going flat after short drives and when I phoned about it they kept telling me to drive long distance to charge the battery up and that it is my fault because I have maybe left the lights or radio on. It just needed a new battery but they wouldn't help me when it finally went flat and the car wouldn't start. They told me to flag a taxi driver down and borrow a jump start.

City/airport: Burgas

Garej's rating of their experience of Easirent: (2/5) on 2 June 2019

Verified ReduceMyExcess customer

hidden charges Non- transparency in documentation You will get the same car that you booked

City/airport: Manchester

Kris's rating of their experience of Easirent: (1/5) on 29 May 2019

Verified ReduceMyExcess customer

Vehicle damage scam. Charged for a dent I couldn’t even see, which the attendant went straight to as soon as I handed the car back. Also tried to keep my fuel deposit as I didn’t keep the receipt for filling up, even though the car was full. Avoid at all costs

City/airport: Southampton

Sim's rating of their experience of Easirent: (1/5) on 28 May 2019

Brilliant service

City/airport: Newcastle

Kev's rating of their experience of Easirent: (5/5) on 24 May 2019

Verified ReduceMyExcess customer

Not an honest company, avoid. staff are pleasant, but the policies are shocking and you will be left paying considerably more than you expect. Summary: Between inaccurate information, unfair fuel policies, hidden charges, and a ludicrous drop-off charges I STRONGLY advise that nobody use this car hire company. Location: They claim to be in Glasgow's Central Station, but are a 25 minute walk from the station. I don't mind a walk, but this might come as an unexpected surprise and I certainly wouldn't classify it as a station rental company. Fuel Policy: You have to either take their over-priced tank of fuel, or buy fuel from the local garage AND PROVE IT with a receipt. I have rented cars all over the world and have never come across this kind of insane requirement. Surely fuel is fuel regardless of where it is bought? I was given a nonsense reason of "it might not be full if you fill it far away" which is fine, but I was also told that they'd not accept it if I "topped off" at the local garage and would require receipts from all garages. This is completely bananas, and made me suspicious of the whole thing, but I proceeded with the hire anyway. Pick up: I was given a car, and told it was "immaculate, not a scratch" but sure enough, when I did my walk around (whilst being hurried by the staff member) I found at least 5 obvious scratches.They clearly wanted me to not inspect properly, or hoped I'd not notice. Drop-off: Upon drop off I was told that one of the aforementioned scratches had happened during my rental. Despite having highlighted it, the first staff member hadn't noted it down and told me "not to worry about that one". The scratch is barely visible, thinner than a human hair, but still they managed to file it under a charge category which saw me paying £260. It's a case of my word against theirs, but this was a serious case of going by the book, even when it was clearly unfair. The worst bit is, they won't bother repairing it at all - they never do!

City/airport: Glasgow

Pablo's rating of their experience of Easirent: (1/5) on 21 May 2019

Hired car online paid with debit card went to pick up car told I need a credit card which I did not have could not use my wife's told I needed to pay £200 insurance on top of the £110 I had already paid out ended up with no car and £110 light contacted my broker Easy car waist of time keep away from both

City/airport: Birmingham

Davio's rating of their experience of Easirent: (1/5) on 21 April 2019

After reading 1000s of unsatisfied customer reviews about easyrent car hire, I have decided to take on the same challenge to see if I can experience the thrill myself. And now, I can OFFICIALLY APPROVE that EASYRENT Car Hire is the WORST car hire experience one can have in EUROPE. I have booked a basic car for a day (to be precise, its only for about 6hours) to collect it as soon as I arrive at the airport @ about 10am. I have arrived at 10am and exited the airport at about 1015. Step (1) There are no easyrent car hire office at the airport location. so I had to call a number provided in the booking voucher. After choosing selection 2 I have been transferred to somebody and he said I have to wait at the airport for few more people to arrive and a shuttle bus will come and collect as a group and take to the easyrent office which is miles away from the airport step(2) After waiting for about 20 minutes I have received any response and called him back. He said the driver is busy helping other customers at the office and leave within 10 minutes. It was freezing cold and storm Gareth was in force.(Appropriate climate for a horror experience) step (3) On the third attempt the customer rep at the desk revealed the big secret the pick up point. He navigated me towards the bus stop and I managed to find it after crossing 4 Zebra crossings and turning right. step(4) No sign of driver or shuttle bus. After the forth call the driver arrived in a stinky 7 seater (Literally stinking like hell! 4D expereince!) and waited for another couple arriving in few minutes. step (5) The ride from hell. Obviously he is the only driver for pick ups and he have to do at least 40 pick ups a day according to him and he was driving very dangerously (what a thrill!) step (6) The middle of nowhere. You arrive at the easyrent office hidden away in an industrial park where one receptionist is explaining the "stories" to terrified customer. I can see the horrified face of the poor lady and the sales man trying to drink her blood. step (7) The waiting game. The salesman asked me to wait outside while he dealt with the lady. He gave me a form to keep me engaged while waiting (A brilliant alternative to a puzzle or crossword). step(8) give all you have to the salesman game. Basically you fill all your personal details including the 16 digit card number, expiry date, three digit from the back of the card and sign at the bottom agreeing that you now legally allow the salesman to take any money he wish from you account as he is renting a car to him for few hours. Remeber,these details are already given including your passport details, licence details, address etc at the time of booking and paid in full in advance . But Easyrent want to give us a special experience. Step (9) At about 1130, its my turn! I was ready to be killed. The sales person requested the form, passport, licence , proof of address, the print out of a carhire voucher and my credit card. He asked me to pay about £55 for the day for a full protection insurance or a £1500 deposit. I have offered the deposit as I already had a full protection insurance from carhireexcess.co.uk. step(10) No credit card No car scenario. Unfortunately I had no credit card in my name and I was happy to use my debit card to hold the deposit.(All other hire companies I have used in the past accepted it and I'm a regular hirer of europcar, hertz etc.) step(11) No credit card No Car. The salesman was not having anything but no credit card no car argument. step(12) The time killing game. it was about 12pm and time is running out. I need to return my car at about 4pm as my check in at the airport is at 5pm. I was thinking, its already 12 pm and I haven't got my car yet, I either have to pay the £55 for the insurance (even though I have full protection insurance), fill the paper work, inspect the car and have it for about 2 hours! or finish with the EASYRENT CAR HIRE EXPERIENCE then and there. I have decided to call it a day and forgot the time, money and energy I have wasted for the Easyrent car hire. Step(13) The waiting game part 2. The salesman started serving the other couple and they accepted every demand by the salesman as they wanted the car for 5 days. The sales man ask me to wait outside until he serve the other customers. step(14) The ride back to the airport from hell experience. Obviously the salesman was not happy that I haven't given him all my money and he was having his revenge by driving me back to airport by giving me a terryfying experience. I was literally holding on tight as he was driving very dangerously and I'm not exaggerating anything here. Step(15) The apology game. As soon as we arrived back in the airport at about 1250pm, he apologised to me and said" I'm sorry that I'm only a salesman. My hands are tied". "Experience it to Believe it"

City/airport: Belfast International Airport

Rip off Britan Fan's rating of their experience of Easirent: (1/5) on 14 March 2019

Never use Easirent at BELFAST INTERNATIONAL or any other outlet. They may be cheap but that is just a way of getting you through the door. Once there you are at the mercy of all manner of scams to get you to pay extras for fuel, insurance, fictitious damage, bogus admin fees etc etc. They will insist on ridiculous proof of address with utility bills etc as per the very small print and unlike all other car rental providers - as a way of extracting expensive excess insurance at £70.00 for two days? That's what they did to me.

City/airport: Belfast International

Franky's rating of their experience of Easirent: (1/5) on 28 January 2019

A really racist and discriminatory company. If really want to avoid a bad experience, avoid them. I have been living in Newcastle for the last 7 years, and never had an experience like this. The manager was extremely rude and abusive. I have provide them with every proof of address details they require but the more I did, the more they asked. Showed them bank statements and council tax bill, and the manager said to me how do I know these are not fabricated? , Showed the statements directly from my Mobile bank app, still. He wanted me to show my mortgage documents that I left at home. How on earth , I would get that. This is purely because of my race. Taking this further, in the meantime, if you a foreigner or something like that, this is the worse place you can go to, I had to stop myself not to punch the manager.

City/airport: Newcastle Airport

Staline Francisco's rating of their experience of Easirent: (1/5) on 5 January 2019

I had previously written a 5 star review, and was a very local customer to easirent, unfortunately I had a terrible experience in late August hiring a car. We waited 4 hours for our hire car, and were given an empty tank of fuel, which is a direct violation of the contract. I went through the correct channels of lodging a complaint & believed that hopefully a customer service representative would come to us to turn the issue around. Unfortunately, I waited 63 days for a response which was honestly about 3 sentences of 'sorry you had a bad time, no refund due'. As someone who works in customer service I am appalled by the level of genuine indifferent feeling towards customers, especially loyal ones who gave the company an opportunity to turn our negative experience around. Unfortunately I will never use easirent again, the cheap price was not worth the headache & frustration it caused me.

City/airport: Heathrow

Nad's rating of their experience of Easirent: (1/5) on 12 November 2018

This is a rip off company. First off they are slightly cheaper but aren't based in Southampton Airport - It takes at least half an hour to be picked and you need to be bussed to an industrial estate a few miles away. You need to put down a £95 fuel deposit, and a further £1250 deposit if you don't take their insurance. This was not made clear while booking with them. The car I was given was tatty and had lots of scratches. I made a point of going round the car with the Easirent guy. I hired the car for just 1 day and I was very careful with it. Like a lot of people here they found a small scratch "that wasn't there before", which I'm pretty certain wasn't true. This cost me £210! I think this companies business model is to rip customers off by claiming their vehicles have been damaged - you only need to look at all these other reviews to see these are not isolated incidents. The daft thing about this business model is they destroy any chance of repeat business, and jeopardise their relationship with companies like Expedia who suggest using them whilst booking flights.

City/airport: Southampton

dbowser99's rating of their experience of Easirent: (1/5) on 19 September 2018

These guys are crooks, they come up with ridiculous reasons to extort extra money from weary travellers who have very little choice. This company are morally bankrupt.

City/airport: Manchester

Molly's rating of their experience of Easirent: (1/5) on 19 August 2018

Scammers. They gave me a kind of new car and clean in the outside but very dirty in the inside. When I returned the car, they said I had smoked in it. I have never smoked in my life. They said they're going to charge me £175 for it and since is his word against mine I can't do much. Perfect scam. Never again.

City/airport: Edinburgh Airport

jjggag's rating of their experience of Easirent: (1/5) on 18 August 2018

The service as good but a usual with care hire companies they try various tactics to get you to part with more money.

City/airport: Belfast

dtaylo30's rating of their experience of Easirent: (3.5/5) on 19 June 2018

Verified ReduceMyExcess customer

Super cheap, nice people, took a while to get the car but no complaints vs the value for money.

City/airport: gatwick

tips's rating of their experience of Easirent: (4/5) on 4 June 2018

Verified ReduceMyExcess customer

Excellent in all aspects

City/airport: Bristol

Brown Bear's rating of their experience of Easirent: (4/5) on 2 June 2018

Verified ReduceMyExcess customer

Rental OK and competitively priced.

City/airport: Belfast

nodnuts's rating of their experience of Easirent: (3/5) on 28 May 2018

Verified ReduceMyExcess customer

Very reasonable rates and efficient service. Friendly staff.

City/airport: Cardiff Airport

Pete's rating of their experience of Easirent: (5/5) on 27 May 2018

Verified ReduceMyExcess customer

Excellent service from the guys at easiest, slick operation from start to finish. The quality of vehicles and hire rates is exceptional.

City/airport: Birmingham

Kimey's rating of their experience of Easirent: (5/5) on 26 February 2018

Verified ReduceMyExcess customer

Reduce my excess was easy to organise, pay and obtain the paperwork. Lucky enough I didn't requireany follow-up with them during my rental period.

City/airport: Glasgow City Centre

Junol's rating of their experience of Easirent: (4/5) on 19 December 2017

Verified ReduceMyExcess customer

It's always miles from airport.I was made to stand in rain for over hour to be picked up.

City/airport: Stanstead

Dudley's rating of their experience of Easirent: (1.5/5) on 26 October 2017

Verified ReduceMyExcess customer

Nice clean car. Model as advertised. Easy check in out process. Must allow at least 30 mins either side for collection and drop off at airport as depot is 10 mins away and the driver only leaves when there is someone to drop off.

City/airport: Stansted

Zebby's rating of their experience of Easirent: (4/5) on 21 October 2017

Verified ReduceMyExcess customer

Good cars, very cheap, staff are very friendly but they need another driver for collection and pickups. They always seem under pressure and you do have to wait a while. Also the drop off location would be much better if it was based at the same place as collection.

City/airport: Dublin

Dee's rating of their experience of Easirent: (3.5/5) on 16 October 2017

Verified ReduceMyExcess customer

Good cars, very cheap, staff are very friendly but they need another driver for collection and pickups. They always seem under pressure and you do have to wait a while. Also the drop off location would be much better if it was based at the same place as collection.

City/airport: Dublin

Dee's rating of their experience of Easirent: (3.5/5) on 16 October 2017

Verified ReduceMyExcess customer

Efficient service, polite and helpful. Clear pricing, no surprises.

City/airport: Glasgow airport

Aaron's rating of their experience of Easirent: (3.5/5) on 29 September 2017

Verified ReduceMyExcess customer