They charged almost £1000 for deposit and it has to be from a credit card. Though it returned in full it could be a problem to someone without a credit card.

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Eric's rating of their experience of Centauro: (4.5/5) on 19 September 2023

Verified ReduceMyExcess customer

I had pre booked the car with a 3rd party online company. When I arrived at the hire companies office late at night they refused to allow me to put the deposit for the hire car on my credit card and pay the remainder of the hire charges on my debit card. I advised them I needed to use 2 cards one for deposit (credit card) and one for payment (debit card) they advised only one card could be used which was never stated on any pre terms correspondence. I didn't have sufficient credit limit to put both transactions on one card. I was left stranded in Kefalonia late at night with my elderly disabled mother. Never again will I pre book a hire car. Ended up using taxis my whole holiday which ruined my holiday with all the stress

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Lisa's rating of their experience of Centauro: (1/5) on 18 September 2023

Verified ReduceMyExcess customer

Very good, helpful and fair

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Paul's rating of their experience of Centauro: (4.5/5) on 7 October 2022

Verified ReduceMyExcess customer

No problems very perfessional

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Bob's rating of their experience of Centauro: (5/5) on 14 September 2022

Verified ReduceMyExcess customer

The lady that gave us the car hire was very helpful and upgraded us when she saw the height of my husband and gave us a bigger car. Fab customer service

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Lou's rating of their experience of Centauro: (5/5) on 4 September 2022

Verified ReduceMyExcess customer

Good value, quality car and friendly service

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Andy's rating of their experience of Centauro: (4.5/5) on 2 August 2022

Verified ReduceMyExcess customer

Good service. Quick to get the car and get away at the end of the hire (not always the case when used before)

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Richard G's rating of their experience of Centauro: (4.5/5) on 3 July 2022

Verified ReduceMyExcess customer

Have used for 6 years Have never had a problem No pressure into excess cover or anything else Reliable pick up drop off at airport Friendly efficient service

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Nipper's rating of their experience of Centauro: (5/5) on 24 June 2022

Verified ReduceMyExcess customer

Slick operation, obliging but very professional staff. One advantage of off airport pick up and drop off is that the shuttle bus driver has to deal with the traffic around departure area not you! A major plus point

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Stephen's rating of their experience of Centauro: (4.5/5) on 21 June 2022

Verified ReduceMyExcess customer

Yes no issues. No hard sell of insurance or attempts to reclaim part of excess.

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James's rating of their experience of Centauro: (4/5) on 25 May 2022

Verified ReduceMyExcess customer

Quick and easy pick up. No hard sell and deposit refunded punctually

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CBgeebee's rating of their experience of Centauro: (4.5/5) on 19 May 2022

Verified ReduceMyExcess customer

Great on all fronts

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AR's rating of their experience of Centauro: (5/5) on 18 September 2021

Verified ReduceMyExcess customer

I did not have any problem with this company and I highly recommend it

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Bgv's rating of their experience of Centauro: (5/5) on 12 August 2021

Verified ReduceMyExcess customer

They charge you too much when you pick up the car and make you pay for damages that you didn’t made. don’t use this company ever

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Guerra's rating of their experience of Centauro: (1/5) on 14 February 2021

They ripped me off for a very small damage to the paint of a wheel. Costing me 300 euro. Luckily I had the Autoeurope excesss insurance. They repaid me the damage.

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Herman's rating of their experience of Centauro: (1/5) on 17 November 2020

I made the mistake of clicking through the booking offered by Ryanair which ended up being with Centauro from Faro Airport. Of course I should have known better.... EUR 650 charge for "damage". which was evidently there when the car was collected. It was to the lower trim panel under the passenger side door. I had not spotted it when we collected the car (AT 11pm) but it had previously been GLUED back on. Obviously this is just a scam to catch the unwary. I had third party insurance but it is disgraceful behaviour by Centauro. For anyone else the car was a lovely looking Alfa Romeo Guilietta in Grey reg. 68-XE-13. Needless to say I'd avoid them like the proverbial plague, but anyone reading their reviews probably knows that already.

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RSE2020's rating of their experience of Centauro: (1/5) on 11 November 2020

I’m still waiting for refund me, more than 1month, Definitely bad service!

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Andre M's rating of their experience of Centauro: (1/5) on 13 September 2020

Thieves ... I delivered the car with more fuel than when I took it (it wasn't full when I picked it up...), and they didn't refund me despite the fact that the amount was very low (10 euros) after a rent of 700 euros + ... ridiculous

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Daniele's rating of their experience of Centauro: (1/5) on 30 August 2020

Only use these if all others cannot supply or if you want to pay for their full insurance package. As they will charge you for some damage and they know exactly where to look straight away. We took photos of slight damage to one of the wheels, scratches to a door and wing. They would not accept that the damage was already there, eventually cost us 300€. You have been warned

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San juan's rating of their experience of Centauro: (1/5) on 9 July 2020

The lady on the desk tried to scar monger me in to paying £168 for a weeks insurance. She actually made me feel really nervous about driving the car. I declined and told her I am a good driver and won't plan on having a crash. Her reply was to tell me that other drivers in Spain are terrible drivers and that I would get charged even if they crash into me. The car itself was full of dents scratches which I took a video off. The tyres where also extremely questionable all in all a bad experience

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JG's rating of their experience of Centauro: (1/5) on 16 March 2020

We have rented via Centauro in previous years, both in Spain and Italy, but only during warmer periods. In the past, it worked without much notice. This time we rented a car via KLM / CarTrawler and Centauro well in advance of week 7 when we were celebrating sports holidays in Italy. The car would be picked up outside Malpensa. We were going to drive up to the Alps in the Aosta Valley. I clarified in the order that we should have winter tires, both for safety and not to be fined due to Italy laws. Once in place in Malpensa we did not get the car we had booked. We got another worse version, and in order to get an equivalent car we had to spend an additional 50-60 EUR to get to a similar level. Already there the problems began. There were no winter tires on the car or cars, and our needs were completely ignored. Centauro claimed that snow chains would suffice, and that is what they can offer. There was nothing nice about the front desk. We had no choice but to take the car we were given, and well up in the Alps we had planned to travel between 2 different locations. But because of the summer tires we could not drive. To be able to keep up with our friends, I tried to put on the snow chains. But those of the wrong size so they were completely useless. Centauro did put me and my family at great risk by offering substandard equipment. When I got into trouble, and tested the snow chains, I called Centauro. They could not help me and directed me to go to the nearest town to buy my own chains that fit, of which they would replace me later in the front desk. We had already lost preacious time because the car was inoperable and now I would spend more time looking for places to buy snow chains. It ended well, we came back to Milan in one piece, but in connection with our problems Centauro did not take responsibility, nor has they answered my case, on the complaint I made through their website after I came home. No one seems to care, despite the situation we had to endure. Neither did CarTrawler take responsibility for referring all contact to Centauro. I cannot recommend Centauro, and I will probably never rent from them again.

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Nordic Skiier's rating of their experience of Centauro: (1/5) on 3 March 2020

Booked with Expedia...”all inclusive price” But Centauro pulled the old 300€ extra for full collision damage waiver. It was late, we were tired, but Never again.... rubbish Fiat Punto 1.2 motor which cannot cope with the steep hills in Madeira... totally inappropriate vehicle. Shame on you Centauro, but it won’t happen again. The established hire car operators are cheaper/better. Caveat emptor

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Dissatisfied's rating of their experience of Centauro: (1/5) on 9 February 2020

Friendly, helpful, no pressure service. Although the hire car was supplied with overdue inspection and service.

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TonyTee's rating of their experience of Centauro: (4/5) on 25 January 2020

Verified ReduceMyExcess customer

Always great prices and most cars are in good condition.

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Mogo's rating of their experience of Centauro: (5/5) on 19 January 2020

Verified ReduceMyExcess customer

DO NOT USE AT ALICANTE AIRPORT!!!! There is something serioulsy wrong here. I have been using Centauro for 15 years with no problem but when I landed on 12/12/2019 the girl on the desk was pushing to take their insurance but as I use car hires 5 or 6 times I buy an annual policy so had no need. On returning the car the Centauro operative spent 15 minutes with a torch inspecting the car. Finally he said there were scratches on the bonnet it took me and my wife to take a photo zoom in and see several hairline scratches all smaller than the size gauge on the contract. The operative closed the contract without my signature. I was then charged €250 for minor damage. I am a gold club member but would never use again. I have photos to prove thee damage. DO NOT USE

City/airport: Alicante

Ste b's rating of their experience of Centauro: (1/5) on 17 December 2019