Centauro
No cars on site, Transfer to location, difficult to find, charged for a scratch I din't put on the car.
We have used Centauro for the last 5-6 years at Olbia after using a couple of other companies. We have found Centauro to be very good and don't pressure you for the extra insurance and have had nothing but good service throughout even when the car was damaged whilst parked during the hire period. 5*
Centauro were good, helpful and friendly staff, the vehicle was spotlessly clean and roadworthy. Easy pick up, close to office not miles to walk to carpark as with "on airport" hires so it was easy to return to office with any queries. Drop off even easier, drive into middle of lot and the guy is waiting, checks car over, says ok, processes the refund immediately for fuel and damage deposit then off to the shuttle bus to airport, you don't even need to go into the office. Trip to airport only 10 minutes. I felt ripped off before with previous hire company (Goldcar) so I was pleased with the price and service from Centauro.
Quick service on collection, but very pushy to sell add ons. Return was not good. Car not checked in our presence and was just told that waiver & petrol money would be refunded within 3 days. Not good enough really.
A bad experience. The car was waiting in a dangerous location sandwiched tightly between two cars, no offer to present the car. Subjected to pressure selling of their own (expensive) excess reduction policy using scare-mongering tactics criticising third party excess insurance policies. In all rentals prior to this one any minor scuffing to cheap plastic hub caps has always been accepted as fair wear and tear by the hire company and never charged. Not so Centauro who insisted on charging 110 euros per hub cap. The hub caps may have been damaged when I collected the car but in view of above comments I never thought to check. The car was however almost new and clean. It seems Centauro has a policy of quoting low but then seeking to recover costs through very dubious practices. Will never use them again irrespective of whether they are the cheapest.
Another great experience with Centauro. No issues at either end of holiday. Nice new vehicle and very friendly staff
After over twenty years of car rentals in Spain, on arriving to collect the vehicle this year, and using the same credit card I have always used, I was told that because my name on the card was incorrect (Mr. + Initials + surname) I must either pay an additional 270 Euros for Centauro's insurance, or I should go and find a taxi. This almost negates the excess insurance that I had purchased before travelling. I have emailed Centauro, who have not bothered to reply, to clarify what name details they require on credit cards. Needless to say, the card was accepted for payment of their insurance.
It is a good car hire company. Both check-out and check-in were well organised. The car was almost new and worked well.
picked up at palma airport to a location off airport to hire car , it was a bit chaotic as they shout your name out when it's your turn but there are lots of people waiting so be aware of that , when it was my turn it was quite straight forward , no problem or hassle after refusing extra insurance and the car was new but had a small amount of damage which was noted on the check list , car was very good aAND THE RETURN WAS VERY STRIGHT FORWARD AS WELL (WHICH IS VERY UNUSUAL )one tip for you is to video the car when you collect it inside and out noting the mileage and condition , and also when you return the car do the same check and that covers you for any invisible damage that car hire companies find later when you are on the plane . this company however did provide good service without hassle .shuttle to the airport was quick also . .be aware when returning to palma depending on the time of day , the traffic is horrendous so give yourself an extra 25 mins to travel back and the petrol station to refill the car is next to the car hire depot (centauro )
Great service, was pushed a bit to take out their insurance but clearly not needed! The car was brand new and excellent value. All went well.
Very poor . Requested a qashqai or similar , was given a hybrid van . Service representative was unhelpful,rude, surly & incompetent . Wont ever use again .
Waited over two hours to collect car. Number system not working. Staff allowing Spanish customers to jump the queue.
Great car, great prices, very good service all round.
So quick and easy to collect and return
Pickup and returned the car without any issues from Barcelona rail station. Not well sign posted from station to hire office. Underground car park very tight on level 4 when returning car. No toilet available in car parking area
Great price, friendly, efficient staff. No hassle over previously recorded damage, fuel or toll costs.
Couldn't fault them - no issues with collection or return, car was reasonably new and in very good condition.
Upon bringing the car back the girl inspecting the car immediately found 'new' damage underneath the car. We had not caused this damage. We had looked carefully at the car on pick up, but hadn't got down on our hands and knees to inspect the underneath. But the girl seemed to know exactly where to look and found it straightaway, like she knew it was there already. We got charged 225 Euros. The damage was there already and, judging by the way the girl honed in on it straightaway Centuaro knew about it but hadn't recorded it on the customer-side system. No doubt, every driver that subsequently rents the car is charged for exactly the same damage, over and over. Now I've looked into it further there are numerous other reviews with exactly the same scenario. It's criminal really. I'll never use Centauro again.
I had pre booked the car with a 3rd party online company. When I arrived at the hire companies office late at night they refused to allow me to put the deposit for the hire car on my credit card and pay the remainder of the hire charges on my debit card. I advised them I needed to use 2 cards one for deposit (credit card) and one for payment (debit card) they advised only one card could be used which was never stated on any pre terms correspondence. I didn't have sufficient credit limit to put both transactions on one card. I was left stranded in Kefalonia late at night with my elderly disabled mother. Never again will I pre book a hire car. Ended up using taxis my whole holiday which ruined my holiday with all the stress
Not the fiat 500, we expected, but the Panda was acceptable. The car performed well on the steep twisting roads of Kefalonia. Loads of identical hire cars, so clearly a popular choice of vehicle, even if a bit too much like a van for my liking. Service at the hire car desk was friendly and polite. The company was only a few minutes walk from the airport. I would recommend dropping heavy bags at the airport first, if an option, as quite a steep slope.