Very poor . Requested a qashqai or similar , was given a hybrid van . Service representative was unhelpful,rude, surly & incompetent . Wont ever use again .
City/airport:
jay68's rating of their experience of Centauro: (1/5) on 19 August 2024
Verified ReduceMyExcess customer
Waited over two hours to collect car. Number system not working. Staff allowing Spanish customers to jump the queue.
Jon's rating of their experience of Centauro: (1/5) on 4 August 2024
Great car, great prices, very good service all round.
Michael's rating of their experience of Centauro: (5/5) on 23 July 2024
So quick and easy to collect and return
Lynn C's rating of their experience of Centauro: (5/5) on 7 July 2024
Very professional friendly service, can’t find fault in anything
Ricky's rating of their experience of Centauro: (5/5) on 12 June 2024
Pickup and returned the car without any issues from Barcelona rail station. Not well sign posted from station to hire office. Underground car park very tight on level 4 when returning car. No toilet available in car parking area
Andyroo's rating of their experience of Centauro: (4/5) on 22 May 2024
Great price, friendly, efficient staff. No hassle over previously recorded damage, fuel or toll costs.
Chard's rating of their experience of Centauro: (5/5) on 3 May 2024
Couldn't fault them - no issues with collection or return, car was reasonably new and in very good condition.
Gingerdad's rating of their experience of Centauro: (5/5) on 22 January 2024
Upon bringing the car back the girl inspecting the car immediately found 'new' damage underneath the car. We had not caused this damage. We had looked carefully at the car on pick up, but hadn't got down on our hands and knees to inspect the underneath. But the girl seemed to know exactly where to look and found it straightaway, like she knew it was there already. We got charged 225 Euros. The damage was there already and, judging by the way the girl honed in on it straightaway Centuaro knew about it but hadn't recorded it on the customer-side system. No doubt, every driver that subsequently rents the car is charged for exactly the same damage, over and over. Now I've looked into it further there are numerous other reviews with exactly the same scenario. It's criminal really. I'll never use Centauro again.
lisaf's rating of their experience of Centauro: (1/5) on 2 November 2023
They charged almost £1000 for deposit and it has to be from a credit card. Though it returned in full it could be a problem to someone without a credit card.
Eric's rating of their experience of Centauro: (4.5/5) on 19 September 2023
I had pre booked the car with a 3rd party online company. When I arrived at the hire companies office late at night they refused to allow me to put the deposit for the hire car on my credit card and pay the remainder of the hire charges on my debit card. I advised them I needed to use 2 cards one for deposit (credit card) and one for payment (debit card) they advised only one card could be used which was never stated on any pre terms correspondence. I didn't have sufficient credit limit to put both transactions on one card. I was left stranded in Kefalonia late at night with my elderly disabled mother. Never again will I pre book a hire car. Ended up using taxis my whole holiday which ruined my holiday with all the stress
Lisa's rating of their experience of Centauro: (1/5) on 18 September 2023
Very good, helpful and fair
Paul's rating of their experience of Centauro: (4.5/5) on 7 October 2022
No problems very perfessional
Bob's rating of their experience of Centauro: (5/5) on 14 September 2022
The lady that gave us the car hire was very helpful and upgraded us when she saw the height of my husband and gave us a bigger car. Fab customer service
Lou's rating of their experience of Centauro: (5/5) on 4 September 2022
Good value, quality car and friendly service
Andy's rating of their experience of Centauro: (4.5/5) on 2 August 2022
Good service. Quick to get the car and get away at the end of the hire (not always the case when used before)
Richard G's rating of their experience of Centauro: (4.5/5) on 3 July 2022
Have used for 6 years Have never had a problem No pressure into excess cover or anything else Reliable pick up drop off at airport Friendly efficient service
Nipper's rating of their experience of Centauro: (5/5) on 24 June 2022
Slick operation, obliging but very professional staff. One advantage of off airport pick up and drop off is that the shuttle bus driver has to deal with the traffic around departure area not you! A major plus point
Stephen's rating of their experience of Centauro: (4.5/5) on 21 June 2022
Yes no issues. No hard sell of insurance or attempts to reclaim part of excess.
James's rating of their experience of Centauro: (4/5) on 25 May 2022
Quick and easy pick up. No hard sell and deposit refunded punctually
CBgeebee's rating of their experience of Centauro: (4.5/5) on 19 May 2022
Great on all fronts
AR's rating of their experience of Centauro: (5/5) on 18 September 2021
I did not have any problem with this company and I highly recommend it
Bgv's rating of their experience of Centauro: (5/5) on 12 August 2021
They charge you too much when you pick up the car and make you pay for damages that you didn’t made. don’t use this company ever
Guerra's rating of their experience of Centauro: (1/5) on 14 February 2021
They ripped me off for a very small damage to the paint of a wheel. Costing me 300 euro. Luckily I had the Autoeurope excesss insurance. They repaid me the damage.
Herman's rating of their experience of Centauro: (1/5) on 17 November 2020
I made the mistake of clicking through the booking offered by Ryanair which ended up being with Centauro from Faro Airport. Of course I should have known better.... EUR 650 charge for "damage". which was evidently there when the car was collected. It was to the lower trim panel under the passenger side door. I had not spotted it when we collected the car (AT 11pm) but it had previously been GLUED back on. Obviously this is just a scam to catch the unwary. I had third party insurance but it is disgraceful behaviour by Centauro. For anyone else the car was a lovely looking Alfa Romeo Guilietta in Grey reg. 68-XE-13. Needless to say I'd avoid them like the proverbial plague, but anyone reading their reviews probably knows that already.
RSE2020's rating of their experience of Centauro: (1/5) on 11 November 2020
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