Very poor customer care. They gave me a car with a puncture that you couldn't see when the car picked up but shown straight after I drove away. They said I should have picked it up when takingthe car - and charged me excess!!! Outrages!!
City/airport: London
Grace's rating of their experience of Thrifty: (1/5) on 19 March 2019
Take your own pictures of everything before and after, and if you're referred to them via an insurance company, lean on the insurance company for complaints. I would also recommend that you insist someone meets you when you're handing the car back, rather than risking receiving a call a day later. I don't recommend at all, I don't want to put all my personal details on here, but after reading the TrustPilot reviews, we felt certain they'd try something funny, and we weren't wrong. Very poor experience altogether.
City/airport: Belfast Boucher Road
Julie P's rating of their experience of Thrifty: (1/5) on 19 February 2019
Good price and service. Booked an "Premium Estate vehicle" on the basis of web site saying it fitted 3 large cases and 3 hand luggage - when arrived they said our 3 "large" cases where bigger than normal which surprised me as .they are normal "suitcase" for airline travel - in any event they upgraded us to larger car for no additional price.
City/airport: London Heathrow
Neil's rating of their experience of Thrifty: (4.5/5) on 17 January 2019
The online Thrifty price quoted was not respected at the desk when arriving in Dublin. CDW and Theft insurance were added which more than doubled the rental cost. Our past experience was that these are included in the basic hire charge.
City/airport: Dublin
Disappointed's rating of their experience of Thrifty: (1/5) on 21 July 2018
I have used enterprise in the past, do not be fooled by the American customer service nonsense. Thrifty was head and shoulders above on that score. I was looked after by one person, he was an extremely professional, personable, affable chap who did the job with no hassle. Thrifty were also half the price of the so called big rental firms, I will use them again.
City/airport: Swansea
Deano's rating of their experience of Thrifty: (5/5) on 7 June 2018
Verified ReduceMyExcess customer
Very poor service. The airport desk was confused about our booking and we were sent to the Thrifty depot. The officer at the depot was very pleasant, but when asked to change our booking to an automatic from a manual, said he could provide us with a car but did not explain the huge difference in cost ie nearly 150% more. The car we got was terrible as it’s tyres were illegal and it also made a weird noise. We were in a rush so could not stop to complain, but when we complained on our return, the person checking the return showed a complete lack of concern. We note that Thrifty at Shannon has the worst reputation of the companies at the airport. We have resolved never to use them again.
City/airport: Shannon
Lblax's rating of their experience of Thrifty: (1/5) on 8 May 2018
Not impressed. Had to wait over an hour at the pick up desk to be seen, even though it was prebooked. Not even an apology when my number was eventually called
City/airport: Milan bergamo
Bella's rating of their experience of Thrifty: (2/5) on 10 April 2018
Great price, friendly service, very easy - all good
City/airport: cork airport
ktkanne's rating of their experience of Thrifty: (5/5) on 22 March 2018
Great price, easy to use service, I would highly recommend this service.
Kev's rating of their experience of Thrifty: (5/5) on 17 February 2018
Good & quick service, but had to pay extra for breakdown cover as France (final destination) was not included , ok no Switzerland!
City/airport: Geneva
Vik's rating of their experience of Thrifty: (3.5/5) on 15 February 2018
Although the van ordered was not available, the replacement was very good. Also, although "the System" would not allow us to book online, the phone was answered quickly (unlike Europcar, for example), and the staff were very helpful. At the depot, everything was very efficient, with experienced staff. Recommended.
City/airport: Exeter
JC's rating of their experience of Thrifty: (3.5/5) on 1 February 2018
Friendly, efficient, helpful service and a good value car hire.
City/airport: Funchal, Madeira
Rich's rating of their experience of Thrifty: (4.5/5) on 13 January 2018
Very helpful and caring
City/airport: Doncaster
kate's rating of their experience of Thrifty: (5/5) on 10 December 2017
Didn't have to make a claim, but they were very easy to deal with and quick to respond to questions while out of the country. Would use them again
City/airport: Perth
Erin's rating of their experience of Thrifty: (4.5/5) on 4 December 2017
Was told the car hire was fully inclusive of excess insurance only to go and pick it up and told they couldn't offer the excess insurance because I was under 25. Found this at short notice and made me feel much more comfortable during the hire.
City/airport: Sheffield
Minnie's rating of their experience of Thrifty: (3.5/5) on 12 November 2017
I arrived around 10:30am on a Sunday. There was only one person ahead of me in the queue. The pickup process was straightforward and I got to check the existing scratches on the car before proceeding. They were going to charge me EUR 160 to reduce my excess, but using this website I got the same cover for around GBP 17.
City/airport: Madrid
Stratabow5000's rating of their experience of Thrifty: (4/5) on 30 October 2017
Simple and effective
Lindsay's rating of their experience of Thrifty: (4.5/5) on 10 October 2017
First class service from 'Reduce my Excess': prompt, hassle free reimbursement for the outlay we incurred following minor damage to the car. Would recommend them without hesitation as we would take out excess insurance with them again when we need it.
City/airport: Montpelier
DT Man's rating of their experience of Thrifty: (3/5) on 29 September 2017
car was as expected agent was knowledgeable and spoke good English
City/airport: nice airport
SilverJohn's rating of their experience of Thrifty: (5/5) on 26 September 2017
Reduce my excess were excellent value for money and the process of securing it was really easy.
City/airport: La Rochelle
Nic's rating of their experience of Thrifty: (5/5) on 24 September 2017
Great location outside terminal 3. Fast service & helpful staff.
City/airport: Toronto
Charlie's rating of their experience of Thrifty: (4/5) on 2 September 2017
Paid 20 dollars to skip cue , cue was 90 mins long also we waited for a ford SUV escape for over a hour however had to take Nissan as were to,d no more Ford to day
City/airport: Los Angeles
Malla's rating of their experience of Thrifty: (4/5) on 1 September 2017
Excellent shuttle bus system to and from the hire car depot. Very speedy. Concern engine light came on during our trip and had to phone to check all ok. Said was due a service. Return of vehicle very easy and no extra or hidden charges. We booked this car hire through Rental Cars and would use both again.
KP's rating of their experience of Thrifty: (4/5) on 30 August 2017
Does not present true cost of the car hire on the website, so you are forced to pay more on arrival. Does not explain terms and conditions properly to customer.
City/airport: Seville
sasa's rating of their experience of Thrifty: (1/5) on 30 August 2017
Great company with good value prices would recommend to everyone
City/airport: Gloucester
Shan08's rating of their experience of Thrifty: (5/5) on 28 August 2017
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