Online pricing policy unfair...good customer service at airport to resolve issue.
City/airport: Bilbao
Granty's rating of their experience of Thrifty: (3/5) on 13 June 2019
Verified ReduceMyExcess customer
The car was a lot smaller than I wanted.
City/airport: Beziers
Bobby's rating of their experience of Thrifty: (1.5/5) on 8 June 2019
Staff member at reception was cheerful and helpful. Vehicle was just the job and had no problems. Counter staff on return to Darlington branch where just as cheerful. Will use again and I have no problem recommending to others.
City/airport: Aberdeen
Loui422's rating of their experience of Thrifty: (5/5) on 6 June 2019
Great service- friendly, helpful and competent
City/airport: Preveza
Me's rating of their experience of Thrifty: (5/5) on 4 June 2019
Found very professional and courteous only gripe would be the very high pending deposit they put on your credit card but other than that very happy the car and the service
City/airport: Dublin airport
Mickey doodle's rating of their experience of Thrifty: (5/5) on 29 May 2019
New minibus , brilliant service
City/airport: YORK. U.K.
KENT's rating of their experience of Thrifty: (5/5) on 15 May 2019
Good cars - sub-bar service. The Thrifty rental in Brighton - right next to the railway station - does offer a good selection of new cars (2019 Ford Focus's and Land Rover Discovery Sports's for example), but their service leaves much to be desired. I've rented from them a couple of times and there's always some kind of a problem... The last time they gave me a car that hadn't been cleaned yet - not from inside, not from outside. To be fair they did offer they're gonna clean it right now, but as I had already waited for a while to actually get the car and was in a hurry, that was no longer an option. In addition when we were looking the car over (a brand new Focus with less than 1000 miles on the clock), I pointed out some curb damage and although the lady did make a note of it, she forgot to add it to the record, which - dumb and trusting as I am - stupidly signed. When I returned the car they accused my off curbing that wheel and refused to get in touch with the lady who looked the car over with me, because "it's her day off". Luckily she had mailed me the photo off the curbed wheel the day before, so we sort of got in cleared. I say "sort of", cause I'm still waiting for them to return my surprisingly high deposit of 500 pounds. And it was really embarrassing to be accused of ruining their brand new vehicle in front of all other customers. It absolutely ruined my Sunday. And they didn't call me back when the situation was cleared on their end. I called them, when I found the photo of the curbed wheel in my mailbox. * Then * they told me that yes, this is cleared. Sorry. That was it. Left a bad taste in my mouth. And then there's their ridiculous and vague fuel policy. Even though my booking said "full to full" under fuel policy, I was handed a car with like 70% of fuel in the tank and told to bring it back with the same amount. It's very hard to fuel a car to some exact vague amount. Especially as it takes a bit for the fuel gauge to catch up when you're fueling. Some times you even have to drive a bit for the gauge to show the correct amount. So it's needlessly difficult to do without doing math, which requires you to know the average fuel consumption of the vehicle and the distance traveled... it's all very frustrating and of course I ended up accidentally filling the tank to brim again. Congratulations, Thrifty! All in all, if at all possible I prefer other rental companies. But thrifty does offer return options on Sunday, so if you only need the car for Saturday you don't have to pay for the full weekend. That's definitely a plus. Personally I suggest going with Enterprise, whose customers service is wonderful, fuel policy doesn't involve brain gymnastics and the cars are always clean.
City/airport: Brighton
Arks's rating of their experience of Thrifty: (1/5) on 6 May 2019
No problems at all
City/airport: Schipol
thebearman's rating of their experience of Thrifty: (4/5) on 1 April 2019
Very poor customer care. They gave me a car with a puncture that you couldn't see when the car picked up but shown straight after I drove away. They said I should have picked it up when takingthe car - and charged me excess!!! Outrages!!
City/airport: London
Grace's rating of their experience of Thrifty: (1/5) on 19 March 2019
Take your own pictures of everything before and after, and if you're referred to them via an insurance company, lean on the insurance company for complaints. I would also recommend that you insist someone meets you when you're handing the car back, rather than risking receiving a call a day later. I don't recommend at all, I don't want to put all my personal details on here, but after reading the TrustPilot reviews, we felt certain they'd try something funny, and we weren't wrong. Very poor experience altogether.
City/airport: Belfast Boucher Road
Julie P's rating of their experience of Thrifty: (1/5) on 19 February 2019
Good price and service. Booked an "Premium Estate vehicle" on the basis of web site saying it fitted 3 large cases and 3 hand luggage - when arrived they said our 3 "large" cases where bigger than normal which surprised me as .they are normal "suitcase" for airline travel - in any event they upgraded us to larger car for no additional price.
City/airport: London Heathrow
Neil's rating of their experience of Thrifty: (4.5/5) on 17 January 2019
The online Thrifty price quoted was not respected at the desk when arriving in Dublin. CDW and Theft insurance were added which more than doubled the rental cost. Our past experience was that these are included in the basic hire charge.
City/airport: Dublin
Disappointed's rating of their experience of Thrifty: (1/5) on 21 July 2018
I have used enterprise in the past, do not be fooled by the American customer service nonsense. Thrifty was head and shoulders above on that score. I was looked after by one person, he was an extremely professional, personable, affable chap who did the job with no hassle. Thrifty were also half the price of the so called big rental firms, I will use them again.
City/airport: Swansea
Deano's rating of their experience of Thrifty: (5/5) on 7 June 2018
Very poor service. The airport desk was confused about our booking and we were sent to the Thrifty depot. The officer at the depot was very pleasant, but when asked to change our booking to an automatic from a manual, said he could provide us with a car but did not explain the huge difference in cost ie nearly 150% more. The car we got was terrible as it’s tyres were illegal and it also made a weird noise. We were in a rush so could not stop to complain, but when we complained on our return, the person checking the return showed a complete lack of concern. We note that Thrifty at Shannon has the worst reputation of the companies at the airport. We have resolved never to use them again.
City/airport: Shannon
Lblax's rating of their experience of Thrifty: (1/5) on 8 May 2018
Not impressed. Had to wait over an hour at the pick up desk to be seen, even though it was prebooked. Not even an apology when my number was eventually called
City/airport: Milan bergamo
Bella's rating of their experience of Thrifty: (2/5) on 10 April 2018
Great price, friendly service, very easy - all good
City/airport: cork airport
ktkanne's rating of their experience of Thrifty: (5/5) on 22 March 2018
Great price, easy to use service, I would highly recommend this service.
Kev's rating of their experience of Thrifty: (5/5) on 17 February 2018
Good & quick service, but had to pay extra for breakdown cover as France (final destination) was not included , ok no Switzerland!
City/airport: Geneva
Vik's rating of their experience of Thrifty: (3.5/5) on 15 February 2018
Although the van ordered was not available, the replacement was very good. Also, although "the System" would not allow us to book online, the phone was answered quickly (unlike Europcar, for example), and the staff were very helpful. At the depot, everything was very efficient, with experienced staff. Recommended.
City/airport: Exeter
JC's rating of their experience of Thrifty: (3.5/5) on 1 February 2018
Friendly, efficient, helpful service and a good value car hire.
City/airport: Funchal, Madeira
Rich's rating of their experience of Thrifty: (4.5/5) on 13 January 2018
Very helpful and caring
City/airport: Doncaster
kate's rating of their experience of Thrifty: (5/5) on 10 December 2017
Didn't have to make a claim, but they were very easy to deal with and quick to respond to questions while out of the country. Would use them again
City/airport: Perth
Erin's rating of their experience of Thrifty: (4.5/5) on 4 December 2017
Was told the car hire was fully inclusive of excess insurance only to go and pick it up and told they couldn't offer the excess insurance because I was under 25. Found this at short notice and made me feel much more comfortable during the hire.
City/airport: Sheffield
Minnie's rating of their experience of Thrifty: (3.5/5) on 12 November 2017
I arrived around 10:30am on a Sunday. There was only one person ahead of me in the queue. The pickup process was straightforward and I got to check the existing scratches on the car before proceeding. They were going to charge me EUR 160 to reduce my excess, but using this website I got the same cover for around GBP 17.
City/airport: Madrid
Stratabow5000's rating of their experience of Thrifty: (4/5) on 30 October 2017
Simple and effective
Lindsay's rating of their experience of Thrifty: (4.5/5) on 10 October 2017
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