Efficient - helpful

City/airport:

Alan's rating of their experience of Thrifty: (5/5) on 18 September 2023

Verified ReduceMyExcess customer

Quick service good car. Best so far

City/airport:

BobbyB's rating of their experience of Thrifty: (4.5/5) on 5 October 2022

Verified ReduceMyExcess customer

Cars ready . Easy to find . Staff pleasant . Easy return

City/airport:

Lizzie's rating of their experience of Thrifty: (4.5/5) on 4 September 2022

Verified ReduceMyExcess customer

Thrifty franchise actually shared with Hertz. Brand new car, helpful friendly staff, collected from office in centre of Marbella, pick up and drop off from a nearby underground car park.

City/airport:

Yorkie's rating of their experience of Thrifty: (5/5) on 27 July 2022

Verified ReduceMyExcess customer

We hired through thrifty but picked the car up from hertz. We collected the car from an underground car park late at night, we we given paperwork details damage to the car at the hire desk, but the lady in the pick up area was did not go through this with us. On returning the car the man went all over the car with a touch picking out every scratch and then tried to charge us for a small dent on the bottom of the passenger door. Luckily my husband had taken a video of the car before we took it and it was clear the damage was already there and they were trying to pull a fast one. He agreed there was nothing to pay. Always take a video of the car inside and out before leaving as the are all dodgy in my experience and want to charge you for anything they can.

City/airport:

Justine's rating of their experience of Thrifty: (2/5) on 9 July 2022

Verified ReduceMyExcess customer

All went well.

City/airport:

boris's rating of their experience of Thrifty: (5/5) on 6 July 2022

Verified ReduceMyExcess customer

Excellent service and car was new and clean on collection. Good value for money.

City/airport:

JW's rating of their experience of Thrifty: (5/5) on 3 July 2022

Verified ReduceMyExcess customer

Excellent service, save for car park drop off at the end of my holiday, when no attendant was present. I subsequently handed keys into the agent in Arrivals who was most apologetic. The check-in was extremely smooth and pain-free however. My rating would have been 10 if the drop-off would have been equally smooth.

City/airport:

Shaun's rating of their experience of Thrifty: (4.5/5) on 21 April 2022

Verified ReduceMyExcess customer

Stated pickup at arrivals Hall, they had moved to a new building at least 300 yards away, my wife and I are 76 and 77 years old Signs were not very good

City/airport:

Norman's rating of their experience of Thrifty: (1/5) on 6 March 2022

Verified ReduceMyExcess customer

Efficient, friendly service

City/airport:

Jkdriver's rating of their experience of Thrifty: (4/5) on 12 October 2021

Verified ReduceMyExcess customer

Quick, easy, cheap. Cannot ask for anything more.

City/airport:

Steve from Herts's rating of their experience of Thrifty: (4.5/5) on 31 August 2021

Verified ReduceMyExcess customer

A1

City/airport:

Rock's rating of their experience of Thrifty: (5/5) on 2 June 2021

Verified ReduceMyExcess customer

We had a car last week from thrifty in Sheffield last week and we the car was not bad. I what back with it on Saturday 15th August and they said I have scuffed the two alloys and I scoffed a door. When I what to pick up the car they said they have done the check and they said I don't need to check it. They sent me some pictures and the scoffed alloys looks a bit on the rusty side to say it was done last week same people I have been chatting to say that the alloys

City/airport:

Alan Wilfred Wright's rating of their experience of Thrifty: (1/5) on 20 August 2020

Were very attentive and pleasant. Although car was not ready and was dirty.

City/airport:

carbootman's rating of their experience of Thrifty: (3/5) on 2 March 2020

Verified ReduceMyExcess customer

Very good and quick

City/airport:

Bobla's rating of their experience of Thrifty: (4/5) on 16 February 2020

Verified ReduceMyExcess customer

Very good

City/airport:

Bobla's rating of their experience of Thrifty: (4/5) on 16 February 2020

Verified ReduceMyExcess customer

Young driver charges are ridiculous, three times any of the European companies. Their charges resulted in us paying double expected charges. This was for a 24 year old, I don't believe their excuse that insurance charges are so high for someone that age. Never again!

City/airport:

Suse's rating of their experience of Thrifty: (1/5) on 1 February 2020

Verified ReduceMyExcess customer

Very helpful and proactive. Quick, efficient and courteous.

City/airport:

Ben's rating of their experience of Thrifty: (4/5) on 24 January 2020

Verified ReduceMyExcess customer

Beware hidden charges. I told them I had insurance for my excess but they charged for it anyway. They then said it was the deposit when I signed the papers. Hence I ended up paying twice! Beware!!!

City/airport:

Will's rating of their experience of Thrifty: (1/5) on 19 January 2020

Verified ReduceMyExcess customer

Everything went great , no problems really nice to deal with, great selection of cars at very competitive prices. Had to return the car after 1 day instead of 4 due to family illness and they refunded me for the days I didn’t use the car without me even asking. Great people to dal with in Inverness

City/airport:

Alangas's rating of their experience of Thrifty: (5/5) on 8 January 2020

Verified ReduceMyExcess customer

Very efficient and pleasant to deal with

City/airport:

Henry P's rating of their experience of Thrifty: (5/5) on 2 January 2020

Verified ReduceMyExcess customer

They were very helpful and were able to meet my needs. Staff are really friendly and I will do business with them soon

City/airport:

Thelma's rating of their experience of Thrifty: (5/5) on 1 January 2020

Verified ReduceMyExcess customer

It's just a lesser hertz. A bit cheaper. With limited mileage (but was enough for me). All in all, good.

City/airport: Eindhoven

Alex's rating of their experience of Thrifty: (3.5/5) on 2 December 2019

Verified ReduceMyExcess customer

Great. Easy to deal with and no hassle when we said we had annual travel insurance. Car was clean and no issues.

City/airport: Queenstown

AndyC's rating of their experience of Thrifty: (5/5) on 25 November 2019

Verified ReduceMyExcess customer

Felt the person at the hire car company really only wanted to sell me extra insurance and kept telling me I wasn’t covered for XYZ, which I knew I was

City/airport: Los Angeles

L from Brighton's rating of their experience of Thrifty: (3.5/5) on 14 November 2019

Verified ReduceMyExcess customer