Booked and paid for a small manual hatchback. Received a large automatic sedan. According to the guy at Thrifty, all of their cars are automatic. They put a 350JOD deposit on my credit card, which was refunded when I returned the car. The car was a bit rough and ready with lots of paint scuffs and a front bumper that wasn't properly clipped on on one side following a previous renter's prang. Nevertheless, the staff were friendly and honest and I would recommend them.
City/airport: Aqaba
James's rating of their experience of Thrifty: (4/5) on 7 November 2019
Verified ReduceMyExcess customer
Efficient service, no waiting at desk. Car ready and waiting.
City/airport: Bergerac
JB's rating of their experience of Thrifty: (5/5) on 21 October 2019
No issues with my rental. Car model slightly older than other more expensive companies but the car was fine
City/airport: Toronto
Jjlee's rating of their experience of Thrifty: (4.5/5) on 20 October 2019
Fast friendly efficient and English spoken
City/airport: Paphos
Mojo's rating of their experience of Thrifty: (5/5) on 19 October 2019
I was advised no imperfections in car. I found several and had them logged. Stupidly, I didn’t check the wheels. They are trying now to claim €165 for a superficial scratch on passenger alloy wheel. Avoid as clearly don’t have a problem ripping people off!!
City/airport: Dublin
Lizzy's rating of their experience of Thrifty: (1/5) on 29 September 2019
Unhelpful, surly and unprofessional.
City/airport: Palma Mallorca
Mr Squirrel's rating of their experience of Thrifty: (1/5) on 27 September 2019
No problems experienced. Good new car.
City/airport: Alicante
Mac's rating of their experience of Thrifty: (3/5) on 25 September 2019
Lovely car and lively people at airport
City/airport: Kerry
Lola's rating of their experience of Thrifty: (5/5) on 24 September 2019
This was a good hire and would book with them again. The only drawback was the charge they tried to impose was of driving into another country, which we were not informed of. Staying within 4kms of the Austrian border it was almost impossible that at times we went briefly over the border.
City/airport: Munich
Sir Savealot's rating of their experience of Thrifty: (3.5/5) on 13 September 2019
Great deposit price, good customer service. Thanks
TJ's rating of their experience of Thrifty: (4/5) on 12 September 2019
Brilliant
City/airport: Biarritz
Bridie's rating of their experience of Thrifty: (5/5) on 11 September 2019
Hertz/Thrifty were fine, all went well
City/airport: Hamburg
Colin's rating of their experience of Thrifty: (5/5) on 2 September 2019
Very slow service at airport for collection, one desk on the Hertz desk out of the 5. Took 1.5 hours to get served! Car was ok except they had not checked the tyres and all 4 were half flat! Inside of car not especially clean but otherwise in good nick.
City/airport: Malaga
TJ's rating of their experience of Thrifty: (1/5) on 1 September 2019
Excellent service as is usual. Quick and friendly staff. No problems.
City/airport: Aberdeen
Loui422's rating of their experience of Thrifty: (5/5) on 30 August 2019
Good, efficient service. Helpful staff. Clean car. reasonable price. No problems.
City/airport: Manchester
Grimbold's rating of their experience of Thrifty: (4.5/5) on 27 August 2019
No hard sell on extra insurance at desk, seemed a good inclusive deal I had via Expedia with no excess.
City/airport: Albuquerque
JET's rating of their experience of Thrifty: (5/5) on 11 August 2019
Excellent
City/airport: Knock
RL's rating of their experience of Thrifty: (4.5/5) on 4 August 2019
Ok tried to get us to take out extra insurance, said the one we had with you wasn't enough
City/airport: Venice
PIA's rating of their experience of Thrifty: (3.5/5) on 4 August 2019
Good car & easy pick up from airport
City/airport: Mahon
Traveller's rating of their experience of Thrifty: (3.5/5) on 29 July 2019
Great prices and decent service
City/airport: Leicester
Bish's rating of their experience of Thrifty: (5/5) on 29 July 2019
The car hire company was ok. We had to wheel our luggage accross the carpark at the airport to reach the office. The first car they gave us had a huge dent in the passenger side wing (we felt this was an odd thing for them to offer us), we refused this car and asked for another, which they gave us. The car was good and nippy (it’s best to have a smaller car in some parts of Ireland as the roads can be narrow in many places). A shuttle bus was available to take us to the terminal once we dropped off the car. A good experience overall.
City/airport: Shannon
Gaelforce's rating of their experience of Thrifty: (4/5) on 15 July 2019
Thrifty claimed that we had scuffed the underside of the bumper of the car i.e. under the car. The scuffs were not visible unless you got down on the ground and looked underneath the front bumper, which, regrettably, we did not do on pick up as I am confident they pull this on everyone. We did however, on pick-up, point out a big scratch on the side of the car (which they had told us was completely undamaged) which they said was just wear and tear. They charged us £60 for the "bumper damage" despite us thoroughly disputing the charge - they just stole it from our deposit and said it didn't matter as we had insurance to cover it so we shouldn't be bothered. Completely outrageous attitude. This was our first and definitely last time using Thrifty.
City/airport: Edinburgh Airport
Suzy's rating of their experience of Thrifty: (1/5) on 11 July 2019
The wait to collect the car was excessive as there was insufficient staff at the desk. The car was okay and the service on return was fine.
Eric's rating of their experience of Thrifty: (2.5/5) on 29 June 2019
Apart from 20 min wait to collect car straight forward
City/airport: carcassone
vive le Brexit's rating of their experience of Thrifty: (4/5) on 23 June 2019
Thrifty is the worst rental company I have ever used. Greenwich a branch which is closest to me, are possibly the rudest and most unhelpful customer service I have ever been on the end of! After making a complaint to the head office I was give a messily £12! Name and shame is the only way to show this company up for what it is. Complaint was dealt with by Misbah Abid Customer Service Supervisor Thrifty Car and Van Rental Stay away at all costs and go for one of the more well known rental companies!
City/airport: Greenwich
Adam's rating of their experience of Thrifty: (1/5) on 18 June 2019
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