Quick access to car, process was quick. They found a scratch on the car after we left so will need your services later to claim excess back
City/airport:
Ali's rating of their experience of Hertz: (4/5) on 20 July 2024
Verified ReduceMyExcess customer
Suprised that Hertz had a decent deal over the other car hire companies in Tenerife. Comparable price and no queue at the airport.
TPB's rating of their experience of Hertz: (5/5) on 11 July 2024
Excellent straight forward system. Nice clean car. Staff at airport really nice. Will hire from them again. 5 star
Little Mama's rating of their experience of Hertz: (4.5/5) on 30 June 2024
Superb. Exactly what you would expect from the brand. Well Prepared car, no hidden costs. Superb
Streetacus's rating of their experience of Hertz: (5/5) on 27 June 2024
Efficient car checkout with great information. Returning car was effortless and a member of staff immediately available to check for any problems. Car inspected and given all clear within 5 minutes leving me plenty of time to check in for my return flight. All staff very courteous.
Rod's rating of their experience of Hertz: (5/5) on 24 June 2024
Very efficient service. Friendly staff. Easy procedure.
Worry free foreign travel's rating of their experience of Hertz: (4.5/5) on 20 June 2024
Quick service on arrival, we got a better car than we expected, for a very reasonable price. Had no issues on returning it.
Andi's rating of their experience of Hertz: (5/5) on 3 June 2024
Fantastic experience from start to finish. We weren’t forced/encouraged into any additional insurance (it was offered), and we felt that the staff were kind and helpful. The car was well maintained and worked perfectly - we were even upgraded to a hybrid. Return was easy and simple - they checked the car well but weren’t forcing any issues. Overall, very happy
Alex's rating of their experience of Hertz: (5/5) on 8 April 2024
Great job. Easy to use good value.
Pat Jack's rating of their experience of Hertz: (5/5) on 6 April 2024
Poor service, rude staff, want to charge for everything, shoddy hand over. On arrival at Hertz we had a long wait and the experience took about 2 hours. Whilst waiting many of the customers came back showing various marks, dents and scratches. Finally we were seen and the woman was rude and definitely needs customer care training. On receipt of our car we noticed marks etc. I went back in to tel them and she refused to inspect it, I complained without success. I will never use Hertz again
Ted's rating of their experience of Hertz: (1.5/5) on 18 March 2024
I found it easy to book the car I required online and all the information I needed about it was on the Hertz website. Collection of the car and dropping it back was fast and straightforward and the staff were helpful and approachable.
Steven's rating of their experience of Hertz: (5/5) on 3 March 2024
Smooth collection and drop off. Friendly and efficient staff. Great price on the Tesla Model3
Faz's rating of their experience of Hertz: (5/5) on 26 February 2024
Really good, always very helpful staff. Fantastic car, was a Polestar electric vehicle. Didn't want to hand it back!
Spv1987's rating of their experience of Hertz: (5/5) on 16 February 2024
Pick up and drop off all went smoothly. Very quick, professional procedure.
Re's rating of their experience of Hertz: (4/5) on 6 February 2024
Car v dirty and only half full when we picked it up - also an hour late. Car had 65,000 km on the clock and loads of dents and scratches. For us that was ok as we didn't have to clean the car on hand back (or at least we've not heard yet if they want the excess covered yet at all). The staff at both end were good though, and apologetic.
Alan's rating of their experience of Hertz: (4/5) on 30 January 2024
Good. Fast processing and on line
Fred's rating of their experience of Hertz: (5/5) on 22 January 2024
Very helpful and courteous staff
Chris's rating of their experience of Hertz: (4.5/5) on 20 January 2024
Excellent service
Jack's rating of their experience of Hertz: (5/5) on 9 January 2024
Good staff but confusing paperwork. Got a better car than I had booked.
Allan's rating of their experience of Hertz: (4/5) on 18 October 2023
be happy to used again.
Tucker's rating of their experience of Hertz: (5/5) on 21 September 2023
Completely ripped us off. After booking the car online, the confirmation email clearly showed the total hire cost as £214.72. When we collected the car we were told we absolutely had to pay for extra insurance (€115 + €40), as a result of Brexit. I'm sure this is wrong. I can find no information online about this. However we were compelled to accept it. We have been loyal Hertz customers for some years and have never had extra charges like this. Nowhere in the booking email does it mention an obligation to buy extra insurance. In fact we had our own excess cover, bought separately which we showed the agent. Now, not only has this €155 been added but an extra 21% tax has been added to everything, raising the expected total amount of £214.72 to £399.26, almost double. Again, the email doesn't mention any extra taxes.
gregston's rating of their experience of Hertz: (1/5) on 18 September 2023
When I booked I was told that I could have an additional driver. When I got there they wanted 15 pounds per day extra.
MB's rating of their experience of Hertz: (1/5) on 18 September 2023
All very simple, new cars in good condition, no queues at either end in the height of summer.
HappyCustomer's rating of their experience of Hertz: (4.5/5) on 18 September 2023
Car parking made it impossible to get out.
123's rating of their experience of Hertz: (3/5) on 18 September 2023
Have been using Hertz a lot this last year due to a very2 positive experience with them last year.Their prices are now very competitive,the staff I have dealt with have been excellent and their range of cars are modern and very good.Always get an upgrade due to becoming a Hertz member.No shocks at end of rental,all upfront.
Franco's rating of their experience of Hertz: (5/5) on 14 October 2022
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