be happy to used again.
City/airport:
Tucker's rating of their experience of Hertz: (5/5) on 21 September 2023
Verified ReduceMyExcess customer
Completely ripped us off. After booking the car online, the confirmation email clearly showed the total hire cost as £214.72. When we collected the car we were told we absolutely had to pay for extra insurance (€115 + €40), as a result of Brexit. I'm sure this is wrong. I can find no information online about this. However we were compelled to accept it. We have been loyal Hertz customers for some years and have never had extra charges like this. Nowhere in the booking email does it mention an obligation to buy extra insurance. In fact we had our own excess cover, bought separately which we showed the agent. Now, not only has this €155 been added but an extra 21% tax has been added to everything, raising the expected total amount of £214.72 to £399.26, almost double. Again, the email doesn't mention any extra taxes.
gregston's rating of their experience of Hertz: (1/5) on 18 September 2023
When I booked I was told that I could have an additional driver. When I got there they wanted 15 pounds per day extra.
MB's rating of their experience of Hertz: (1/5) on 18 September 2023
All very simple, new cars in good condition, no queues at either end in the height of summer.
HappyCustomer's rating of their experience of Hertz: (4.5/5) on 18 September 2023
Car parking made it impossible to get out.
123's rating of their experience of Hertz: (3/5) on 18 September 2023
Have been using Hertz a lot this last year due to a very2 positive experience with them last year.Their prices are now very competitive,the staff I have dealt with have been excellent and their range of cars are modern and very good.Always get an upgrade due to becoming a Hertz member.No shocks at end of rental,all upfront.
Franco's rating of their experience of Hertz: (5/5) on 14 October 2022
Polite, friendly, helpful and efficient. No issues with pickup or delivery. A real surprise for CDG Paris.
BNB's rating of their experience of Hertz: (4.5/5) on 9 October 2022
Great service. Clear and simple paperwork and no pushy sales for add-ons
Rodders's rating of their experience of Hertz: (5/5) on 7 October 2022
Great product, glad to have the policy and glad I didn't have to use it!
ASB's rating of their experience of Hertz: (5/5) on 4 October 2022
Purchased full insurance through Jet2 and Hertz wanted another 120 euros for full insurance, so purchased my own extra cover through icarhire.com which wasn't needed as I already purchased through jet 2, was allocated car which i gave up photographing at 25 points of damage, was refused a refund on the car as paid to jet 2. Had the whole car videod by Hertz staff 3 minute video of damage. Never again from Hertz rental
Ken pledger's rating of their experience of Hertz: (1/5) on 24 September 2022
The car was ok but ...the collection process was a pain - basicaly we had to go out and inspect the vehicle so we spend ages checking the state of the vehicle to ensure we would not be charged for damage by previous renters ! Some photos were on record, but i submitted another 20+ by email as requested. Many small stone chips and chips. No indiction if these were 'wear n tear'. I noted the agent from Avis came out and did this process alongside their customers. The car. Next time I'll consider Avis !
PDS's rating of their experience of Hertz: (3/5) on 22 September 2022
The car was ok, meet and greet hire at the airport as they don't have an office. Best prices I could find so no major issues.
OldNickT's rating of their experience of Hertz: (4/5) on 21 September 2022
Flight was delayed on the inward journey, on arrival at Alicanti airport the Hertz hire desk was closed. A taxi had to be hired to accommodation and return to airport the next day to pick up the hire car. On return of car there was no one available to sign the car back.
Tony's rating of their experience of Hertz: (4.5/5) on 19 September 2022
All went well apart from the glacial queue queue due to problems with other clients bookings!
BruceS's rating of their experience of Hertz: (4/5) on 11 September 2022
absolutely brilliant, great car usual upgrade being a goldcard member.
fatmanotslim's rating of their experience of Hertz: (5/5) on 8 September 2022
very good .
italia's rating of their experience of Hertz: (5/5) on 1 September 2022
Lovely car, helpful staff, fast service
Els's rating of their experience of Hertz: (5/5) on 11 July 2022
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Lipstick's rating of their experience of Hertz: (1.5/5) on 22 June 2022
Were able to offer type of car required with offer of free 2nd driver. Quick efficient team at airport. Easy drop off
RH's rating of their experience of Hertz: (4.5/5) on 18 June 2022
Used thier 24/7 automated service. Very good
Chris H's rating of their experience of Hertz: (4.5/5) on 15 June 2022
Very happy with the Hertz Service, friendly staff and efficient staff. I was particularly impressed witht the drop off service.
Phil's rating of their experience of Hertz: (5/5) on 12 June 2022
Efficient friendly expensive
Finan's rating of their experience of Hertz: (4.5/5) on 9 June 2022
Did not use it but felt safe insuring my rental
Amr's rating of their experience of Hertz: (5/5) on 3 May 2022
Make sure to check and carefully record any damage at the time of pick up. We were fine with drop off, but I am sure they would have pinged us for any even tiny scratches.
Chris's rating of their experience of Hertz: (4/5) on 14 April 2022
I have been a member for many years and although the prices have increased substantially recently, I still prefer to use them for the speed and convenience of the service.
Ken's rating of their experience of Hertz: (3.5/5) on 21 March 2022
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