Drivalia
Complete scam, our flight was delayed, when we got to the car hire desk they claimed that the economy car that I had hired was no longer available and an upgrade that was considerably more expensive was the only option available. This also happened to numerous other people whilst we were there one couple were forced to pay hundreds more as they had no other option.
Excellent value- we hired an electric car for a fortnight and it was great! The company personnel were friendly and helpful.
The vehicle was not clean when I picked it up. It felt like the last to use it had just left a moment before I collected it. No one explained anything to me, there was no safety equipment with the vehicle as required by Italian law - Hi-viz jackets, first aid kit etc. I later found that there was a defective front headlight and the rear wiper blade was perished. The vehicle was given to me with barely any fuel a policy that needs to change to tank full to tank full. I will not use them again.
Used them for the last 3 years and would use again no hassle with them great vans
The car was dirty and not been valeted The petrol tank was only quater full
Excellent service received both on collection and return. Lovely brand new vehicle. Thank you
Very easy check in / out, car very nice, possibly best experience with a car hire firm ever
I got penalty charge notice for dartford crossing of 2,5 pounds - ive paid it immediately and send them confirmation. They took 50 pounds of admin fee that is not possible to get back - they call it admin fee for sending an e-mail i guess. This is just a scam to get additional money for missing payment that can happen when you visit a different country. No emails with confirmation from transport department that it's paid and closed helped. Avoid those sneaky basterds - they give low charges for rental but leech on additional payments.
The desk staff were friendly and tried to be helpful, however their computer system did not work efficiently. On arrival we asked for an extra driver to be added to the rental. We presented all the necessary documents and means of payment but their system would not respond to the driver details. We waited an hour in the 30 degree heat for them to sort this out. We had ordered a fiat estate to accommodate four adults and luggage. They gave us a DR7 large chinese suv with the turning circle of an oil tanker. It was dirty and covered in small scratches and dents and unsuitable for the twisty roads of Tuscany. They could not provide a copy of the damage status in English, just Italian and sent by email. Consequently it was difficult to know what we were being asked to sign. After returning we were sent an invoice for an additional 80 euros plus tax, again in Italian, with no explanation what it was for..
The staff were friendly, explained everything clearly and quickly got me on the road
TERRIBLE/ DISSHONEST AND TAKING ADVANTAGE OF THEIR STRANDED CUSTOMERS
Efficient, effective and I cruelly got a better car than I expected
Everything was just so easy! The staff at Drivalia were very good and efficient when I arrived to start the rental. The car was an easy drive and comfortable. The satnav was great, and the car was light on fuel usage. For my next trip I will certainly be looking at Drivalia for a rental car.
Terrible! This company is a scam. Rented a car which was dirty when I picked it up. I actually cleaned the inside and out the day I received it. I was a lone female traveller and when I dropped the car at Heathrow before I even got out of the car a large man was at the driver window literally screaming at me that I had wrecked the car and was 'going to have tpo pay for all the damage'. There was zero damage to the car, but I was trapped in their office for 2 hours arguing with them to prove the damage they wanted to charge me for. I had 3 large men standing over me and shout at me demanding I sign and accept the huge charges they wanted me to pay, They kept me trapped there for so long I nearly missed my flight.
Good value. Friendly service but IT issues added delay to collection and the car was not ideal MG3 (not particularly similar to a Polo apart from the size and it had over and under inflated tyres.
Staff were exceptionally helpful and welcoming. Car was clean and in fantastic condition
Van in good state, decent help from the staff, reasonable price
Excellent team that went above and beyond. I hope to use Drivalia Newcastle again as they were superb.