Excellent service received both on collection and return. Lovely brand new vehicle. Thank you

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Micky's rating of their experience of Drivalia: (5/5) on 29 June 2025

Verified ReduceMyExcess customer

Very easy check in / out, car very nice, possibly best experience with a car hire firm ever

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Mikeg's rating of their experience of Drivalia: (5/5) on 28 June 2025

Verified ReduceMyExcess customer

I got penalty charge notice for dartford crossing of 2,5 pounds - ive paid it immediately and send them confirmation. They took 50 pounds of admin fee that is not possible to get back - they call it admin fee for sending an e-mail i guess. This is just a scam to get additional money for missing payment that can happen when you visit a different country. No emails with confirmation from transport department that it's paid and closed helped. Avoid those sneaky basterds - they give low charges for rental but leech on additional payments.

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Tomek's rating of their experience of Drivalia: (1/5) on 25 June 2025

Car was a Ford Focus (as booked) with 57,000 km on the clock, dented on the front, one side badly, and virtually every corner damaged. I was charged an unexpected extra for being over 75. I was also told I would have to pay €250 if the car needed breakdown assistance.

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GMT's rating of their experience of Drivalia: (1/5) on 24 June 2025

Verified ReduceMyExcess customer

The desk staff were friendly and tried to be helpful, however their computer system did not work efficiently. On arrival we asked for an extra driver to be added to the rental. We presented all the necessary documents and means of payment but their system would not respond to the driver details. We waited an hour in the 30 degree heat for them to sort this out. We had ordered a fiat estate to accommodate four adults and luggage. They gave us a DR7 large chinese suv with the turning circle of an oil tanker. It was dirty and covered in small scratches and dents and unsuitable for the twisty roads of Tuscany. They could not provide a copy of the damage status in English, just Italian and sent by email. Consequently it was difficult to know what we were being asked to sign. After returning we were sent an invoice for an additional 80 euros plus tax, again in Italian, with no explanation what it was for..

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Romanamphitheatre.co.uk's rating of their experience of Drivalia: (2.5/5) on 21 June 2025

Verified ReduceMyExcess customer

They are con merchants. They quoted £225 for 2 weeks hire. When the car was collected by my customer they demanded a further £375 for excess cover. DO NOT USE THEM. USE A PROPER COMPANY INSTEAD.

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Tony's rating of their experience of Drivalia: (1/5) on 12 June 2025

The staff were friendly, explained everything clearly and quickly got me on the road

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Fino's rating of their experience of Drivalia: (5/5) on 8 June 2025

Verified ReduceMyExcess customer

TERRIBLE/ DISSHONEST AND TAKING ADVANTAGE OF THEIR STRANDED CUSTOMERS

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NICK's rating of their experience of Drivalia: (1/5) on 30 May 2025

Efficient, effective and I cruelly got a better car than I expected

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SteveH's rating of their experience of Drivalia: (4/5) on 27 May 2025

Verified ReduceMyExcess customer

Everything was just so easy! The staff at Drivalia were very good and efficient when I arrived to start the rental. The car was an easy drive and comfortable. The satnav was great, and the car was light on fuel usage. For my next trip I will certainly be looking at Drivalia for a rental car.

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Poppycorn's rating of their experience of Drivalia: (4.5/5) on 11 May 2025

Verified ReduceMyExcess customer

Good value. Friendly service but IT issues added delay to collection and the car was not ideal MG3 (not particularly similar to a Polo apart from the size and it had over and under inflated tyres.

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The Exorcist's rating of their experience of Drivalia: (3.5/5) on 1 May 2025

Verified ReduceMyExcess customer

Terrible! This company is a scam. Rented a car which was dirty when I picked it up. I actually cleaned the inside and out the day I received it. I was a lone female traveller and when I dropped the car at Heathrow before I even got out of the car a large man was at the driver window literally screaming at me that I had wrecked the car and was 'going to have tpo pay for all the damage'. There was zero damage to the car, but I was trapped in their office for 2 hours arguing with them to prove the damage they wanted to charge me for. I had 3 large men standing over me and shout at me demanding I sign and accept the huge charges they wanted me to pay, They kept me trapped there for so long I nearly missed my flight.

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M_Stansted_to_Heathrow's rating of their experience of Drivalia: (1/5) on 1 May 2025

Staff were exceptionally helpful and welcoming. Car was clean and in fantastic condition

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Jonny5050's rating of their experience of Drivalia: (5/5) on 27 April 2025

Verified ReduceMyExcess customer

Van in good state, decent help from the staff, reasonable price

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Davide's rating of their experience of Drivalia: (4/5) on 21 April 2025

Verified ReduceMyExcess customer

Booked and paid for my car via carjet. Downloaded the documents and they clearly state I have 4 hours to collect my car. Arrived 1 hour 15 late and was told my booking was cancelled and my car given to someone else. They refused to abide by the terms given to me by carjet. Refused to hive me another car unless I paid an additional 140 pounds. Spent 3 hours trying to resolve this. They are not helpful and basically don't care. Even better, the complaint procedure is designed to block you at every turn and you never manage to resolve the issue.

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Banksy's rating of their experience of Drivalia: (1/5) on 26 March 2025

Booked and paid for my car via carjet. Downloaded the documents and they clearly state I have 4 hours to collect my car. Arrived 1 hour 15 late and was told my booking was cancelled and my car given to someone else. They refused to abide by the terms given to me by carjet. Refused to hive me another car unless I paid an additional 140 pounds. Spent 3 hours trying to resolve this. They are not helpful and basically don't care. Even better, the complaint procedure is designed to block you at every turn and you never manage to resolve the issue.

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Banksy's rating of their experience of Drivalia: (1/5) on 26 March 2025

I paid Holiday Autos £360 to hire a car in August from Birmingham Airport. My flight was delayed. Drivalia knew this. But when I went to collect the car they demanded a further £240 They claimed to have rented my car to someone else, despite knowing my flight was delayed. They refuse to refund my£240 Do not use.

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Dave's rating of their experience of Drivalia: (1/5) on 23 October 2024

One of the most garbage companies I have ever seen in my life . I got a ticket of 30 Pound but they charged me 85 because they have 55 fees for the company . double the government charges , LOL they are fishing people and i will come after them in all the social and google searches as well.

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dukhan's rating of their experience of Drivalia: (1/5) on 12 September 2024

Rang phone number to say we were at airport. Told to wait and someone would collect us. 30 mins later still waiting so rang again. Told someone was coming and to wait. 30 mins later still standing outside arrivals in the rain waiting. Rang again as previously told driver would ring us but no phone call received. Finally collected 1 hour 10 mins after first calling! Apologetic but by now we are fed up and tired. Supposedly given x2 upgrade on car by way of apology but by now it’s early evening on a Friday and there literally only 2 cars left to go out both of which would have been a supposed upgrade so we think it was going to happen anyway. The next morning the car is telling us low tyre pressure in one tyre so had to go to garage, pay and check and re inflate tyre. On car return tole Drivalia who had no interest and hyped on about sensors being over sensitive but tyre was well down. Don’t believe that cars are checked and maintained that well. Not inspired and would not use them again sadly as the price was reasonable but no worth the aggrivation

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Fion's rating of their experience of Drivalia: (1/5) on 9 August 2024

Verified ReduceMyExcess customer

Beware of charges for non existent damages... Rented a van from Drivalia depot in Speke in June 2024. Returned it the same day and, upon return, it was inspected by a Drivalia employee who confirmed all was in order, I had caused no damage to the van, and there would be nothing further to pay. Six weeks later a charge appeared on my account for "windscreen damage" that was categorically not there when I returned the van. I contacted the Speke depot who referred me to the website to raise a customer service query, I won't hold my breath. Avoid at all costs

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Stephen H's rating of their experience of Drivalia: (1/5) on 4 August 2024

Absolutely awful. We will have to make a claim and we have not damaged the car. Do not use this company. It's an absolute scam. If you don't use their car insurance to protect your access they will scam you! We were assured that they would send us their photos of the car and where the marks are in a document. They didn't. They assure you that and scratches have to be more than 6 cm before they will charge you and then they go back on it. We picked up the car in the rain so it was really difficult to take clear photos. There was no way we had scratched the car. It had been parked in a private driveway and we were extremely careful with it. When we returned the car the check-in guy knew exactly where to look for the tiny scratch. Once he's found it he didn't look at the restvof the car properly. He was so FAKE. He knew exactly what he was doing!!! I would never use them again. I suspect if you don't take out the extra insurance they give you an older car with tiny scratches on that they can easily remove with a bit of wd40. I ve never had to post such an awful review. We are waiting for the credit card company to give us a statement so that we can now claim through reduce my access

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Absolutely awful's rating of their experience of Drivalia: (1/5) on 27 June 2024

Verified ReduceMyExcess customer

Complete scam if you don't take there excess insurance which is more than twice the high cost. They will get the money andmore off you. Don't ever use them, don't believe the other reviews.

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Mr Unhappy's rating of their experience of Drivalia: (1/5) on 20 June 2024

Verified ReduceMyExcess customer

Hello, first of all do not rent a car from this company. Worst car rental company I have ever seen. Definitely stay away.

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Angel's rating of their experience of Drivalia: (1/5) on 13 June 2024

Great value, lovely staff, great car

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Great value's rating of their experience of Drivalia: (5/5) on 3 June 2024

Verified ReduceMyExcess customer

We rented a car with the highest assurance (tyres included). On May 2nd we had a tyre broken at 10pm, we called the assurance and they told us that a recovery team will come in an hour. At 3 am after more than 50 calls as we were with two children, they admit nobody would come and that they will arrange a taxi for as. That never happened and we stayed in the car until 7am when a nice lady living near there took as to our hotel. Drivalia was not answering our calls anymore and taxis were not available during the night in Newcastle Emlyn (Wales) where this took place. The recovery team called us at 14pm and fixed the car for 15pm. Don't trust Drivalia, an of course don't trust their assurance service.

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basque traveller's rating of their experience of Drivalia: (1/5) on 6 May 2024