Rude staff and dealt with 5 of them from pick up to delivery. Never again. Tried to force their insurance and i already had excess ins.
Duff rental's rating of their experience of Drivalia:
(1/5) on 2 November 2020
Thieves. Under absolutely no circumstances you should book a car with them. I just did, and it was a €600 mistake. I had an insurance through a third party. I had an issue with a wheel. I called Drivalia and they told me to contact their road assitance. The service was great, they came within 15 minutes. But guess what, because I was more than 150km from their office, they charged me €600!!! It doesn't make ANY sense at all. They called a local guy, who was there super fast. There is no link between the distance to the office and the price charged. TOTAL NONSENSE. STAY AWAY!
Carlos's rating of their experience of Drivalia:
(1/5) on 24 October 2020
Absolutely shocking company. Make sure you get an emergency phone number other than Road Assistance. The car I was given had a flat battery. Problems. From the start. It was impossible to get hold of any staff, and had to resort to road assistance for which they are trying to obtain 250 euros for their phone call. The staff have all been very rude, I have not been believed that there was any fault to the vehicle. They just seem interested in extracting money from me even though they provided no service. They even refused to take us to the airport on our return. We are both in 70s and I am on crutches.
City/airport: Palma Mallorca
J from UK's rating of their experience of Drivalia:
(1/5) on 21 September 2019
Excellent service, easy to order online.
Physio-Man's rating of their experience of Drivalia:
(5/5) on 19 August 2019
Verified ReduceMyExcess customer
Conned me into taking SCDW (Super Collision damage waiver) despite arguing the toss of having reduce my excess !
jcw's rating of their experience of Drivalia:
(1/5) on 12 August 2019
Thieves are tghey. They sell you an extra insurance which you don't need. And you have to pay a lot for it. If you don't take it, you will pay a lot of extras when you bring the car back. Beware for this company. Look at the internet for all the reviews.
mark's rating of their experience of Drivalia:
(1/5) on 9 August 2019
Just a few minutes wait for bus transfer from airport to Drivalia site.Served quickly upon arrival. Our vehicle - an Opel Vivaro, had quite a lot of scratches & scrapes but all were noted on the paperwork we received. Other than a damaged lock on the side door (again noted on the paperwork), the interior of the vehicle was fine. Return of vehicle and transfer back to the airport went smoothly.
JLS On Tour's rating of their experience of Drivalia:
(4.5/5) on 19 July 2019
Frequent shuttle from airport to off-site depot. Clean cars. Good value.
City/airport: Bilbao airport
Roger's rating of their experience of Drivalia:
(5/5) on 12 June 2019
SCAM RENTAL COMPANY WITH ZERO CUSTOMER SERVICE 1. The advertised price is not the actual price, there is an extra hidden refuelling charge of €30. Lovely 2. When picking up the car the staff member did not check the car for damage, even though I checked it myself I'm no expert so I did not notice a tiny 1cm scuff on the back bumper near the boot. When we returned the car 2 staff members spent 15min checking every inch of the car for damage. They found this tiny scuff and then proceeded to charge me €180 for the damage. I never even opened the boot, this damage was clearly caused by luggage. Thanks a lot 3. The €2000 deposit which was blocked on my credit card was never unblocked, which I found out only 2 weeks later when my card was being declined even though spending was no where near the limit. Called the office and of course no one speaks English. When I finally explained what is the problem the staff member basically said "I have client call later" and hung up the phone. Fantastic SCAM RENTAL COMPANY WITH ZERO CUSTOMER SERVICE
City/airport: Santiago de Compostella
Timmy's rating of their experience of Drivalia:
(1/5) on 18 August 2018
Newish car. Return inspection carried out within minutes of return and no problems.
Dave's rating of their experience of Drivalia:
(4.5/5) on 10 October 2017
Good car hire company would use again
Fire86's rating of their experience of Drivalia:
(4.5/5) on 22 September 2017
Very helpful. and to the point
Cheapskate's rating of their experience of Drivalia:
(4/5) on 14 September 2017
With buying my own excess policy I saved over £100 off the main car hire company's charge. Totally recommend this company.
Splatter's rating of their experience of Drivalia:
(5/5) on 29 August 2017
If you have any comments or concerns about a review listed here please contact us for assistance.