I paid Holiday Autos £360 to hire a car in August from Birmingham Airport. My flight was delayed. Drivalia knew this. But when I went to collect the car they demanded a further £240 They claimed to have rented my car to someone else, despite knowing my flight was delayed. They refuse to refund my£240 Do not use.

City/airport:

Dave's rating of their experience of Drivalia: (1/5) on 23 October 2024

One of the most garbage companies I have ever seen in my life . I got a ticket of 30 Pound but they charged me 85 because they have 55 fees for the company . double the government charges , LOL they are fishing people and i will come after them in all the social and google searches as well.

City/airport:

dukhan's rating of their experience of Drivalia: (1/5) on 12 September 2024

Rang phone number to say we were at airport. Told to wait and someone would collect us. 30 mins later still waiting so rang again. Told someone was coming and to wait. 30 mins later still standing outside arrivals in the rain waiting. Rang again as previously told driver would ring us but no phone call received. Finally collected 1 hour 10 mins after first calling! Apologetic but by now we are fed up and tired. Supposedly given x2 upgrade on car by way of apology but by now it’s early evening on a Friday and there literally only 2 cars left to go out both of which would have been a supposed upgrade so we think it was going to happen anyway. The next morning the car is telling us low tyre pressure in one tyre so had to go to garage, pay and check and re inflate tyre. On car return tole Drivalia who had no interest and hyped on about sensors being over sensitive but tyre was well down. Don’t believe that cars are checked and maintained that well. Not inspired and would not use them again sadly as the price was reasonable but no worth the aggrivation

City/airport:

Fion's rating of their experience of Drivalia: (1/5) on 9 August 2024

Verified ReduceMyExcess customer

Beware of charges for non existent damages... Rented a van from Drivalia depot in Speke in June 2024. Returned it the same day and, upon return, it was inspected by a Drivalia employee who confirmed all was in order, I had caused no damage to the van, and there would be nothing further to pay. Six weeks later a charge appeared on my account for "windscreen damage" that was categorically not there when I returned the van. I contacted the Speke depot who referred me to the website to raise a customer service query, I won't hold my breath. Avoid at all costs

City/airport:

Stephen H's rating of their experience of Drivalia: (1/5) on 4 August 2024

Absolutely awful. We will have to make a claim and we have not damaged the car. Do not use this company. It's an absolute scam. If you don't use their car insurance to protect your access they will scam you! We were assured that they would send us their photos of the car and where the marks are in a document. They didn't. They assure you that and scratches have to be more than 6 cm before they will charge you and then they go back on it. We picked up the car in the rain so it was really difficult to take clear photos. There was no way we had scratched the car. It had been parked in a private driveway and we were extremely careful with it. When we returned the car the check-in guy knew exactly where to look for the tiny scratch. Once he's found it he didn't look at the restvof the car properly. He was so FAKE. He knew exactly what he was doing!!! I would never use them again. I suspect if you don't take out the extra insurance they give you an older car with tiny scratches on that they can easily remove with a bit of wd40. I ve never had to post such an awful review. We are waiting for the credit card company to give us a statement so that we can now claim through reduce my access

City/airport:

Absolutely awful's rating of their experience of Drivalia: (1/5) on 27 June 2024

Verified ReduceMyExcess customer

Complete scam if you don't take there excess insurance which is more than twice the high cost. They will get the money andmore off you. Don't ever use them, don't believe the other reviews.

City/airport:

Mr Unhappy's rating of their experience of Drivalia: (1/5) on 20 June 2024

Verified ReduceMyExcess customer

Hello, first of all do not rent a car from this company. Worst car rental company I have ever seen. Definitely stay away.

City/airport:

Angel's rating of their experience of Drivalia: (1/5) on 13 June 2024

Great value, lovely staff, great car

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Great value's rating of their experience of Drivalia: (5/5) on 3 June 2024

Verified ReduceMyExcess customer

We rented a car with the highest assurance (tyres included). On May 2nd we had a tyre broken at 10pm, we called the assurance and they told us that a recovery team will come in an hour. At 3 am after more than 50 calls as we were with two children, they admit nobody would come and that they will arrange a taxi for as. That never happened and we stayed in the car until 7am when a nice lady living near there took as to our hotel. Drivalia was not answering our calls anymore and taxis were not available during the night in Newcastle Emlyn (Wales) where this took place. The recovery team called us at 14pm and fixed the car for 15pm. Don't trust Drivalia, an of course don't trust their assurance service.

City/airport:

basque traveller's rating of their experience of Drivalia: (1/5) on 6 May 2024

Unfriendly staff, service almost non-existent, and a scam with the rate including the deposit... Here is the summary of my experience with Drivalia at Birmingham airport. The shuttle driver who picked us up from the airport barely spoke or looked at us, and stayed warm behind the wheel, while my wife and I had to load our luggage into the trunk ourselves, under our 2-year-old daughter's gaze. We had opted for a baby seat (which doubled the rental price), and it was so kindly placed at the other end of the parking lot, waiting for us to come and retrieve it... From afar, it looked sad, alone, lost. I could have overlooked all this if the rate agreed upon in advance had been respected... except that we were forced to pay €250 instead of the planned €100. I'm used to renting cars during my frequent trips in France and abroad (including England): same Visa Premier card, always with a deposit. Except that this time, they were unable to take the deposit on this card due to the notion of a "debit" card instead of a "credit" card, a concept that does not apply to France (among others)... But no problem, they had a solution: A no-deposit package, 2.5 times more expensive! What a commercial coincidence :) I had gone through DiscoverCars.com to rent this vehicle, and they did not want to know. Publicly, in response to my review on Trustpilot, they offered a full refund, but in reality, privately, they imposed €30 in vouchers on me... A slight difference between the image they want to project publicly and the reality. At best, they are victims like me, at worst they are complicit (more likely). Of course, I contacted Drivalia before leaving this review, but I received no response from them after more than two weeks, knowing that they received the message. Conclusion: first and last time with Discover Cars and Drivalia. Advice: Stay away!

City/airport:

mikb's rating of their experience of Drivalia: (1/5) on 1 April 2024

Great service, excellent car. This is the second time I have used Drivalia and I would certainly use them again.

City/airport:

Philip's rating of their experience of Drivalia: (5/5) on 5 January 2024

Verified ReduceMyExcess customer

Worst experience ever! I rented a car from 29/07/23 to 02/08/23. My Rental Agreement was 57755 HG 290723 Pickup was in a filthy parking lot close to Roma Termini train station. The car was dirty and only filled with 2/8 gas tank. The papers were filled but corrected this 2/8 by hand. The car broke the same day, some 300 km away. Fortunately it was just a loose battery connector. After I gave the car back with 3/8 gas tank, I received a fuel charge of 95,89 EUR !! I tried to contact the company and it was impossible. I filled the form in Drivalia web page, but received no answer after 3 months. There was not even a confirmation of my claim (quite suspicious, eh?). I found an email address (customer service ,com) and complained again, but received also no confirmation and no answer. If this was not enough, I received an additional charge of 40 EUR a month later for a traffic fine they never showed! And another 20 EUR charge 2 months later, same reason. I would never rent a car with Drivalia, I got scammed.

City/airport:

CarHireExpert's rating of their experience of Drivalia: (1/5) on 31 October 2023

Excellent value. Speedy transfer to airport

City/airport:

Fee's rating of their experience of Drivalia: (5/5) on 30 October 2023

Verified ReduceMyExcess customer

ago Worst experience ever in over 40 years of renting cars for holidays. Staff is uninformed and rude. Car we were given developed an oil leak which forced us to end our holiday a couple of days early because we wanted to make sure we could get back to Gatwick and make our flight without breaking down on the roadside. Took 3 hours to get through on the phone to a staff member to see what we could do. We were informed we could exchange the car at Stanstead which was 60 miles from where we were staying and only a few miles from where we originally rented it. Found out later we could have changed it only 8 miles away from where we were, but the staff member didn't know that. When dealing with the staff member they kept talking over us and finally cut us off. We returned the car a day early and asked for a one day refund and were refused, and follow up emails have been completely ignored. Rent from Drivalia at your peril. If we could give zero stars we would.

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Sue's rating of their experience of Drivalia: (1/5) on 25 October 2023

Great friendly service, good car, no hassle pick up and drop off to the airport

City/airport:

Rossa's rating of their experience of Drivalia: (5/5) on 20 September 2023

Verified ReduceMyExcess customer

Car on off airport site

City/airport:

Singleton's rating of their experience of Drivalia: (1/5) on 18 September 2023

Verified ReduceMyExcess customer

First class service.

City/airport:

Bobo's rating of their experience of Drivalia: (5/5) on 18 September 2023

Verified ReduceMyExcess customer

horrible experience - no solutions offered when there's an issue. Road assist is non existent, I have been put on hold 3-4 times for 30 minutes after they just disconnect the line. Customer service is somewhat friendly, but they can't offer solutions, they will keep transferring you to departments where no one picks up.

City/airport:

SL's rating of their experience of Drivalia: (1/5) on 21 July 2023

Happy to accept the offered electric Renault Zoe which was a pleasure to drive for the relatively short journey required. We did not take the excess insurance but left a deposit of £1500 on a credit card. But nowhere was it stated that this can take up to 28 days to be returned. This is entirely unnecessary and has soured an otherwise excellent experience.

City/airport:

Ian's rating of their experience of Drivalia: (3.5/5) on 19 May 2023

Hidden costs. Unhelpful staff. AVOID AVOID AVOID.

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Ben's rating of their experience of Drivalia: (1/5) on 27 March 2023

Good quality cars (a hybrid Fiat 500 for 2 of us), vey efficient and straightforward process. Only marked down from 10 stars because they are located off the airport , but the shuttle bus service to and fro was also quick and efficient.

City/airport:

Mikkel's rating of their experience of Drivalia: (4.5/5) on 26 September 2021

Verified ReduceMyExcess customer

Drivalia, now LEASYS just a few minutes off the airport. Very nice and friendly, Very easy to find and return car

City/airport:

Kate's rating of their experience of Drivalia: (5/5) on 19 July 2021

Verified ReduceMyExcess customer

Rude staff and dealt with 5 of them from pick up to delivery. Never again. Tried to force their insurance and i already had excess ins.

City/airport:

Duff rental's rating of their experience of Drivalia: (1/5) on 2 November 2020

Thieves. Under absolutely no circumstances you should book a car with them. I just did, and it was a €600 mistake. I had an insurance through a third party. I had an issue with a wheel. I called Drivalia and they told me to contact their road assitance. The service was great, they came within 15 minutes. But guess what, because I was more than 150km from their office, they charged me €600!!! It doesn't make ANY sense at all. They called a local guy, who was there super fast. There is no link between the distance to the office and the price charged. TOTAL NONSENSE. STAY AWAY!

City/airport:

Carlos's rating of their experience of Drivalia: (1/5) on 24 October 2020

Absolutely shocking company. Make sure you get an emergency phone number other than Road Assistance. The car I was given had a flat battery. Problems. From the start. It was impossible to get hold of any staff, and had to resort to road assistance for which they are trying to obtain 250 euros for their phone call. The staff have all been very rude, I have not been believed that there was any fault to the vehicle. They just seem interested in extracting money from me even though they provided no service. They even refused to take us to the airport on our return. We are both in 70s and I am on crutches.

City/airport: Palma Mallorca

J from UK's rating of their experience of Drivalia: (1/5) on 21 September 2019