We had to queue for 1hr 15 mins to collect our car as there was only one person behind the desk notwithstanding they knew that three flights from Bristol, Gatwick and Southend were arriving very close together. We endured the normal high pressure car excess insurance sales pitch (just what I needed after queuing in the hot sun) even after telling them I had my own policy and was told you have choice between paying 1,048.00 euros which would be debited (not blocked) on my credit card if I didn't buy their insurance and would take between 24-28 days to refund when the car is returned undamaged or 200ish Euros if I bought their insurance. I was then asked what would I prefer to pay. This was an unfair comparison as the costs for Dickmans additional insurance was never going to be refundable. I chose to pay 1,048.00 euros which also included 98 euros for petrol and was debited in ONE transaction. After returning the vehicle undamaged, my fuel deposit was returned but I had to chase for my damage deposit (950 euros) which to be fair to Dickmans, was returned after I contacted them via their website contact form. Why couldn't they have just returned the whole amount due in ONE transaction as they had debited in the first place. The car although new, had not been valeted properly and the screen wash ran out after very little use.......what else don't Dickmans check inbetween car hires....oil? tyre pressures?
City/airport: Murcia
EspaniaCarDriver's rating of their experience of Dickmanns:
(1/5) on 11 July 2017
Verified ReduceMyExcess customer