Delpaso
I've rented with Del Paso a number of times over the years, but will NEVER do so again after two rentals where they did rip me off on their add-on insurance, and then a second time where they tried to (although I already have excess cover). Both were similar to incidents reported elsewhere. Incident 1: Did not have International Driving Permit (IDP), so had to take full insurance top-up, or not rental. No choice, as it was late at night. Incident 2 (very recent): Got IDP, so took hire car on cheap rental via a broker (as I usually do). On return, they claimed I had made scratches on corner of bumper - because the many pictures I had taken of the many, many scratches and bumps on the car did not show that particular corner. Let me off paying for these scratches, but told me I had to hire directly from them in future (= paying for the expensive full insurance), not via a broker. When I objected, and found and produced photographic evidence that the scratches in question were there when I picked up the car, they told me curtly not to use them in future. Terrible, rude, pressurising and cheating customer service! Avoid them!!!
After booking my car hire and paying for private excess ins which they would not accept, and asked if I had an International driving permit, which according to the Gov.UK website I do not need to drive in Spain with a UK driving licence for up to 6 months. They then asked for 240 euros as I did not have a permit I disagreed with them and the man at the desk said either pay or get a taxi. So I had no option other than pay, left feeling I have been robbed. The car was very tatty loads of scrapes,dents etc which I photographed in case they argues that I had done, them as I now did not trust this company. Dropping the car back just had to hand keys in, and wait for courtesy bus to airport, that was a nightmare 2nd in queue to get on then it was a free for all to get on need to have a better system in place. will never use this company again and I urge people to look at all small print as I am sure what they are doing is illegal, I have a lawyer looking at it for me. Best to hire from Airport and not off site.
Scammed me into paying for their car insurance even though I had already bought online from another company.
Stay away from this company, they will rip you off with no regrets, read the small letters as they will find a way to not accept your first "cheap reservation" and then charge you lots more so you can have your car.Apart from that the staff are very rude, its like go to hell if not happy.
We were denied service because we asked many questions regarding the terms and services and they were nervous, we then called them a scam and they were very insulted. It seems to me only guilty people would get insulted at this comment ??. Overall I am thankful they denied service after reading all the horror reviews and experiences!! Do not use this company
They made me have Excess Insurance at an expensive rate, I already had excess insurance. They told me it is because I did not have an international license.
Extremely good value - upgraded without asking and slick easy service
Pulled the 'your credit card does not show your full christian name, initials only- so no good' trick to avoid renting me the car after I declined their costly insurance (for which the same card was acceptable). AVOID!
Thanks once again for another first-class car hire last week. Usual quick pick-up at airport and office and very quickly on our way. Always buy the "full pack insurance" so you're covered for absolutely everything. Many thanks to Aby at Delpaso for her usual help and correspondence. Much appreciated. See you again on March 29th Andrew Whitehead
Staff at both pick up and drop off were the most friendly and helpful I've ever encountered. Unfortunately I don't remember individual names but the woman at pick up quickly showed me to my car, looked over everything with me to make sure I was okay with it, and was very pleasant to deal with.
Absolute crooks.. YOU HAVE BEEN WARNED..... Unless you fall for their full insurance... You will get shafted !!
Good service. Staffs were very friendly. I have gone for full protection and road side assistance as peace of mind was very important for me. Car was in good condition and never had an issue. Pickup and drop off processes were smooth and fast.
If I could give a minus 10 I would. Absolutely deplorable company. We booked a car as we have done previous times. we arrived late due to late flight, however they were issued with flight details when we booked, also we had to wait over 30 mins for the Delpaso bus to collect us . Every thing seemed fine when we got to the desk and all paperwork was given to the agent. He seemed happy, then he started to try to sell us their insurance which we did not want , but he kept pestering us . Eventually when realising we were not going to take the insurance he then said we could not have a car because we were late and also our credit card (which they had taken numerous times before with no problems) was unacceptable as it had only the initials and not full name as per booking. Basically they left us up S##t Street without a paddle very late at night with a disabled child. Dropped us back at the airport to try to find another car. I can only say they is a reason why they are so cheap so if you book with them be prepared to be shafted at one time or another
Good experience. We hired a Fiat Tipo, Car was new and with low miles.
Good experience. All without problems. We will back.
Good company, with good prices.
Great value for money. 100% recommendable
DO NOT use this company. I recommend to anybody thinking of renting a car from DelPaso Car Hire, Malaga, go somewhere else!!! I was charged $171 AUD for 7 days car hire. They then charged me $211 AUD for a tank of full on collection of the car! The car had done 88,000 kms and was in very poor condition! Staff were rude and unhelpful!