There was a short line before sorting out the car. They changed the car for us from a hatchback to saloon.
City/airport: Austin Texas.
DbmB's rating of their experience of Budget:
(4/5) on 13 March 2019
Verified ReduceMyExcess customer
ali's rating of their experience of Budget:
(4/5) on 12 March 2019
Fair, straightforward and helpful
DCI's rating of their experience of Budget:
(4/5) on 2 March 2019
All very easy and straightforward with very pleasant staff at Dublin airport.
City/airport: Dublin airport
Lkilby's rating of their experience of Budget:
(4/5) on 31 July 2018
One star is far fetched for our experience. Appalling. Budget. Stripping you of all satisfaction. During our experience on a trip to Sicily in Italy on arrival we had to wait over 1 1/2 hours to be served at the counter with no/little organisation as to how long the wait would be or where the paperwork was that had to be filled out before reaching the desk. There were no chairs or tables. As for reaching the desk we had no apology for the time taken or appreciation for our wait. Staff were trying to up sell cars as well as insurance which understandably lead to customers being confused and waiting much longer. Our initial response is to deny all add ons as paying for insurance outside of the company is much cheaper and less time consuming yet this still had a knock on effect on waiting times. Once finding our car we realised how unexpectedly small it was. We paid for the economy which included the fiesta/Yaris or similar. Yet we achieved to be given a Fiat panda, which on advertisement was deceptively advertised in the lower priced category which we had originally intended to avoid. Once we picked up the car we were told we would have to check it over for damage. As usual we had expected this yet the sheet given showed no previous marks on the car in comparison to us finding scratches, dents, scuffs on the bumper, wing mirrors, car doors, wheel arches and boot. Simultaneously we went to the desk to advise them, as we had been told to do so, on the damage found to the car to receive a very impolite welcome. The man didn’t check over the car himself looking drowsy at the marks we had pointed out whilst agitatedly muttering “small damage doesn’t matter” continuously. In direct comparison to this on other occasions we have always taken photos and recorded any damage which was previously on the car for evidence. To our dismay the car was dirty inside and out, making the task of seeing all damage difficult and time consuming it seemed almost certain we would miss a little thing, alternatively “small damage doesn’t matter” and with pointing out the main areas we left. With 3 adults in the car aswell as 2 cases and hand luggage the squeeze was hardly comfortable. After a week we returned to the car hire to be met by another unwelcoming member of staff. To surprisingly check the car over for us indirect comparison to our arrival. Barely checking the car body he checked the left hand side along with the fuel which was fine. Then made a direct route to the windscreen which had just been cleaned complementary to buying our fuel (looking much cleaner than when we got the car). To find a hairline chip which may have been there prior to our hire but was dirty therefore wasn’t drawn to our attention. The size of the chip was no bigger than the end of a sharp pencil and was not visible from driving on the inside. We also struggled to see the chip on the photos we took after it being drawn to our attention. We never heard a chip hit the windscreen as usual but the man argued that it could have been done when parked even though it was parked in a hotel car park with the bonnet facing the garden area under no trees. Now we await the charge of budget not offering even an applicable service on the credit card. In short.... * Dire customer service * Confusion on car size/type * No organisation upon arrival * Staff uninterested * A service which doesn’t deserve the star or your time If you decide to go with Budget just take into consideration the limiting factors for comfort, ease and stress free travels.
2018's rating of their experience of Budget:
(1/5) on 26 July 2018
No problems with car hire after original car had minor fault
Davo's rating of their experience of Budget:
(4.5/5) on 21 July 2018
A great company, easy to talk to and very reasonable prices
Murtle's rating of their experience of Budget:
(4/5) on 31 May 2018
The car was clean t
Toystory35's rating of their experience of Budget:
(4/5) on 5 May 2018
Very friendly staff gave clear instruction on return our flight was cancelled due to snow had to rebook car for one day the staff went out of there way, would recommend to friends and family
City/airport: Belfast George Best
Laurie's rating of their experience of Budget:
(5/5) on 19 April 2018
I get excellent value going through a car hire clearing site.
Vaka's rating of their experience of Budget:
(4.5/5) on 9 April 2018
Smooth car rental from Budget but the excess insurance provided by Reduce my excess was unsatisfactory.
Tommy's rating of their experience of Budget:
(4/5) on 4 April 2018
Great service at check in friendly nice clean car no hassle at pick up or drop off.
Wexford's rating of their experience of Budget:
(4.5/5) on 3 April 2018
Quick service on pick up and drop off with an upgrade included. No issues with car condition at drop off.
Bluebear68's rating of their experience of Budget:
(4.5/5) on 28 March 2018
Booked a qashqai and was upgraded to a Kia Sorrento pick up was easy, car was superb, though would have liked some instruction on controls. Return was a breeze though no check round with their staff which makes me nervous so we took photos of vehicle.
Fishy's rating of their experience of Budget:
(4.5/5) on 21 March 2018
Car was good and all went well. Few things - when you tell the car hire company you are going into a ski resort they almost force you to hire a car with winter tyres and snow chains. If the weather is good this is totally unnecessary. The way they push you to upgrade is uncalled for and they have no understanding of the resorts and its requirements but will still tell you how necessary it is. Lack of honesty. Also when dropping car off, there was no one to check the car. This leaves it open to any damage until they check it.
Johny81's rating of their experience of Budget:
(2.5/5) on 27 February 2018
Friendly staff. Spotless car although I did ask for an air freshener - as I thought maybe someone had been smoking in the car -which they supplied immediately . Straightforward pick up and drop off.
Lulu B's rating of their experience of Budget:
(5/5) on 12 December 2017
Good car at a good rate. Good service. One satisfied customer.
BAH's rating of their experience of Budget:
(3.5/5) on 4 December 2017
easy to use website, made clear what is covered and quick purchase of insurance with policy documents sent immediately. would highly recommend
sarah17's rating of their experience of Budget:
(5/5) on 19 November 2017
Good car, good value for money
SH's rating of their experience of Budget:
(5/5) on 19 November 2017
Initially booked with Ezirent but they were a nightmare to deal with so I switched to Budget. They've always been great.
Scott's rating of their experience of Budget:
(5/5) on 9 November 2017
A good, value for money service
City/airport: Belfast City airport
Samson's rating of their experience of Budget:
(4/5) on 25 October 2017
What an easy and hassle free experience - only 15 minutes between arriving and driving off. Drop off was the same, painless experience. A very different proposition to sixt who we used last year and will never use again!
City/airport: Faro airport
Bdabowd's rating of their experience of Budget:
(5/5) on 20 October 2017
Relatively straightforward pickup and drop off process. Unfortunately the car was rather dirty inside....clean enough on the outside but had to ask for the inside to be cleaned again. Even after the second attempt to clean the inside it was still rather dirty.
City/airport: San Francisco
Al's rating of their experience of Budget:
(3/5) on 17 October 2017
Excellent value, good car and quick turnaround at desk. No complaints at all and highly recommended.
DamienTT's rating of their experience of Budget:
(5/5) on 12 October 2017
City/airport: Belfast international Airport
Ger's rating of their experience of Budget:
(4/5) on 3 October 2017
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