I booked a flight from Birmingham to Belfast and included car hire via Easyjet (Budget) as we have always done in the past. When we arrived in Belfast we went to the Budget desk with a credit card, car voucher and drivers licence as requested. We where asked for pre authorisation on the card which we have had to do in the past. We have always just signed for this but Budget wanted a pin. We have never needed to use a pin before and haven't got one for this card. We offered to use a different credit card or to pay the money by debit card and get a refund if there was no damage on return of the vehicle. Both of these offers were declined. We were also asked for £1100, where the documentation stated £1000. We had to wait 3 hours at the airport to arrange alternative travel. I went to the Eurocar and Enterprise to see if I could hire a car, they agreed we could without a pin but they had no cars available due to it being half term. We asked the lady at budget for the phone number to contact easyjet. She gave us two numbers. The first was +3434999600 which didn't work and the second was 08456820193 which had closed for the day. I waited until the next day to phone. I rang the 0845 number given to me by Budget and was kept on hold and transferred 3 times. The call lasted over 2 hours and 30 minutes. I checked my phone bill and this call has incurred a extra £60! On eventually getting through I was told this wasn't the correct number, which was given to me by Budget. This was the second incorrect number they had given me. This additional cost of £60 wasn't even necessary. I eventually got another number for car trawler who offered very little sympathy. There was no refund given and we had no car whilst on holiday. We were left stranded on a 9 day holiday without a car and a disabled passenger. The terms and conditions state may need a pin. This is not a definite statement and therefore is optional. The additional cover we requested from yourselves was not used and yet more money wasted. Not down to yourselves though. 0 rating from us for Budget though!
City/airport: Belfast International
Geb's rating of their experience of Budget: (1/5) on 25 February 2020
Verified ReduceMyExcess customer
It took 90 minutes in a queue to get the car. Had to wait 15 minutes for a shuttle bus back to terminal. Car had 60,000 km on clock. Worked fine and service good once the waiting was done.
City/airport: Ben Gurion
Master's rating of their experience of Budget: (1/5) on 25 February 2020
Simple pick up and return.Nice car.
City/airport: belfast city airport
tomt's rating of their experience of Budget: (5/5) on 21 February 2020
Service very good but car not so good also tank was not totally full
City/airport: Cape Town
Kiltie's rating of their experience of Budget: (3.5/5) on 14 February 2020
Very good, very polite and fast service at knock. Took a whole 10 minutes and I had my keys and on my way! They also take photos of the car so no lengthy car inspections when picking up the car so easy to get in and drive off...very happy customer
City/airport: Knock
Rogerb's rating of their experience of Budget: (4.5/5) on 14 February 2020
Nice car Peugeot 308 estate and very reasonable cost. Easy collection from the airport at Gibraltar. Just a short walk over the border to pick up in the car park which saves queuing at the border check point if you are driving into Spain as we did.
City/airport: Gibralter
Cliff's rating of their experience of Budget: (5/5) on 13 February 2020
Brilliant quick no hassle
City/airport: Nante
Marcowayboy's rating of their experience of Budget: (5/5) on 6 February 2020
Decent car, polite friendly staff have always found them to be good
City/airport: Belfast
Lorgol's rating of their experience of Budget: (4/5) on 3 February 2020
Quick pickup and return with great service.
JBA's rating of their experience of Budget: (5/5) on 21 January 2020
Easy to arrange, did not need to use as no damage to car.
City/airport: Belfast international airport
Jackie's rating of their experience of Budget: (5/5) on 13 January 2020
Great efficient and quick service. No pushy sales stuff and nice new clean car
City/airport: Belfast City Airport
DavyWavy's rating of their experience of Budget: (4.5/5) on 7 January 2020
Adequate
Alan H's rating of their experience of Budget: (2.5/5) on 6 January 2020
It is quick to buy online. Email confirmation was sent immediately. No hassle. However, i am not sure how good they are when it comes to claimimg. I bought the insurance excess for peace of mind and it is definately cheaper than buying from the car hiring co.
City/airport: Dublin
Ohdear's rating of their experience of Budget: (4/5) on 6 January 2020
Efficient but car was smaller than expected.
City/airport: Gothenburg Airport
Jozef's rating of their experience of Budget: (3/5) on 3 January 2020
very slow to actually complete process at desk when collecting car
City/airport: cape town
knarf's rating of their experience of Budget: (3.5/5) on 26 December 2019
When we arrived at the desk at airport the staff member was very polite and explained all the details of our hire car would recommend a visit and use the hire company
City/airport: Belfast international
Laza's rating of their experience of Budget: (5/5) on 10 December 2019
Price cheap. Customer service nil. Avoided eye contact, no greeting and no attempt to rectify issues when Brought up.
Padsyer's rating of their experience of Budget: (2.5/5) on 9 December 2019
Quick and easy service
Traveller's rating of their experience of Budget: (4.5/5) on 15 November 2019
Really easy and no problem at all.
City/airport: Bristol
Delta94's rating of their experience of Budget: (5/5) on 14 November 2019
Asked at desk when collecting car if they offered a fuel option so I could pay for tank of gas and return it empty. They said yes so I duly paid the extra. Returned car nearly empty and when I returned back to UK get a final statement through from Budget and find they have charged me a refuelling levy! Have argued the toss with them for the last 7/8 months and even giving them photographic proof of payment they refuse to refund the levy and now simply do not answer my emails. Do not touch this lot with a barge pole they are robbers!
City/airport: Auckland
Geordie traveller's rating of their experience of Budget: (1/5) on 7 November 2019
Friendly staff, reasonably priced but very basic car with lots of marks on the body.
JB's rating of their experience of Budget: (3/5) on 30 October 2019
Not the best, could not provide the exact sized car ordered and took ages to get back a refund due from them.
City/airport: Truro
Mazdaman's rating of their experience of Budget: (3/5) on 27 October 2019
Simple to book. Easy pick up. No hard sale of extra insurance. Simple drop off and check over of car. Car as expected and in good condition. No problems.
City/airport: Splir
Cauliflowerhead's rating of their experience of Budget: (4.5/5) on 26 October 2019
Nice car. Friendly service.
City/airport: Nice airport
Feste's rating of their experience of Budget: (5/5) on 14 October 2019
Helpful at airport in directing to pick up, I asked for a satnav, which I paid extra for, however there was one in the car, so i would check the car first in future. Otherwise a smooth process
City/airport: Dublin airport
Lizard's rating of their experience of Budget: (3.5/5) on 13 October 2019
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