Excellent service and car
City/airport:
Davo's rating of their experience of Budget: (5/5) on 3 July 2024
Verified ReduceMyExcess customer
Staff friendly and service good , but an extra £ 60 for out of hours pick up ( office closes 1O mins after arrival of last plane from UK and is not on the Airport)
Rich G's rating of their experience of Budget: (3.5/5) on 16 June 2024
Booked a car as part of a BA holiday package and, by mistake, was landed with a Kia EV6 electric. I have had no previous experience of electric cars so it was a steep learning curve, particularly getting it started. Was sold a Shell Recharge card but couldn't get it activated as wasn't getting an email back. Emailed Shell twice about this but still no activation email. Tried to change it to petrol car but Budget wouldn't budge. Usual scenario - given a piece of paper with car location in a large multi-story carpark. Eventually found it and did a round-car check for any damage despite Budget saying there wasn't a mark on it. Video'ed it as well. On return, followed a large queue of returning cars and was told to leave car with keys in it. I asked a marshalling guy about it being checked for any damage. He said it would be done later by a 3rd. party engaged to check out returned cars for damage - being paranoid about this aspect of car rental having had problems before, I video'ed car again and was certain there was no damage. Whilst awaiting check-in, I received an email from Budget with Damage section totalling £203.89 itemised as wheel scrape @ £93.09, processing fee @ £38 and 'On the ground Vehicle Idle Time' ? Luckily I had time to go back to the Budget desk and 'had a word'. I said there was definitely no damage incurred in the 2 weeks I had the car and what was Vehicle Idle Time? A very pleasant and helpful lady - Mirana - went through the details and went to see the manager. On return, she said that this had all been wiped out so no additional charge. Phew! The Vehicle Idle Time was because the rental was 14 days but returned 8.6hrs. late. This was scrapped because it was part of a holiday package. The scraped wheel charge was either not believed or a goodwill gesture. It was lucky I could go back to the Budget desk and remonstrate this. If the email had arrived when I was back in the UK, it would have been a nightmare to contest this. Based on this issue, I would be happy to go with Budget again.
Morden Marauder's rating of their experience of Budget: (4/5) on 12 June 2024
Selected an electric car by mistake - Kia EV6. Bit ofa beast, once you get it started. Disappointed that when we finally found the car in the multistory carpark, there were instructions on the starting sequence so struggle initially. When car was returned, I was told to just leave for checking and leave keys in car. Whilst
Mordenmarauder's rating of their experience of Budget: (4/5) on 11 June 2024
Very helpful and the cars are clean and good condition.
Turlo's rating of their experience of Budget: (5/5) on 1 June 2024
Easy to collect and drop off car. No problems encountered.
Kazza's rating of their experience of Budget: (5/5) on 31 May 2024
The only slight negative was that we were ready to collect car 45 minutes earlier than booked as I had allowed an extra hour in case of delays etc. The reception person saud we would have to wait the 45 minutes before we could take car. Only small issue but I might put it under 'petty'. Other than that car was in good condition and all went smoothly.
Skilly's rating of their experience of Budget: (4.5/5) on 29 May 2024
Great customer service easy to use
Sammy's rating of their experience of Budget: (5/5) on 18 May 2024
Very friendly and efficient. No issues on return.
NitramA's rating of their experience of Budget: (5/5) on 21 April 2024
Simple selection, follow instructions and when you go to pick up your car it is ready for you. Just credit card needed for €300 refundable deposit.
Peter's rating of their experience of Budget: (4/5) on 20 April 2024
Everything fine with rental…needed my NI number for a DVLA check which I was unaware of … it didn’t but this could have caused a delay/issue.
Spider's rating of their experience of Budget: (5/5) on 1 April 2024
Very helpful staff. Great car, super easy pick up and drop off
Gruf23's rating of their experience of Budget: (5/5) on 17 March 2024
Went smoothly.
Alex's rating of their experience of Budget: (4.5/5) on 12 January 2024
Having booked a BA holiday including flights and car hire I found that I had to pay additional insurance when I picked up the car despite having a Reduce My excess policy - apparently this was because I had a British Driving license There was also a hard sell in vehicle upgrade
Pjthompso's rating of their experience of Budget: (1.5/5) on 28 December 2023
The welcome and assistance was 2nd to none. Also received an upgraded car which was unexpected. The return experience was less than satisfactory. We searched for a petrol station near the airport to fill up but could not find one so had to return the vehicle half full. We were charged £5 per litre as a result plus VAT which we think is daylight robbery. I can appreciate the need to pay a little extra but this was totally unacceptable. Sadly this spoilt what was a great experience until this point.
Steve's rating of their experience of Budget: (3.5/5) on 7 December 2023
Car was very disappointing
Florida dream's rating of their experience of Budget: (1/5) on 3 December 2023
Easy pick up good car no problems convenient pick up location at airport
Value for money's rating of their experience of Budget: (4.5/5) on 18 November 2023
It took a long time to get the car due to a queue of people but the process was quick once I got to the front. Helpful assistant at the desk and on getting the car. Easy to return and £1300 on my credit card disappeared two days later,,
Sunnyday's rating of their experience of Budget: (4/5) on 6 November 2023
Excellent service, always use it & never a problem
Del's rating of their experience of Budget: (5/5) on 4 November 2023
Very well used car, many dents and scratches and almost 50k miles
Scottie's rating of their experience of Budget: (3/5) on 3 November 2023
Provided an immaculate car, service was great and no issues
AndyA's rating of their experience of Budget: (4/5) on 20 October 2023
Competitively priced and efficient
AndrewL's rating of their experience of Budget: (4.5/5) on 13 October 2023
Appalling and dangerous. I was given a car whose illegal front tyres were so badly worn because of misaligned tracking they were almost down to the casing and the metal threads were showing through. I only noticed this the next day when I could see both tyres in clear daylight. The discussion with Budget took some hours, the car being eventually trailered away. Budget could not find a replacement car locally and offered me a taxi back to Blagnac with a cost limit so I would have had to pay for about half the taxi fare and which would have taken a number of hours which I could not afford. I shall be making a formal complaint and will expect return of my money and compensation for hiring me a potentially lethal vehicle.
reesi's rating of their experience of Budget: (1/5) on 26 September 2023
Fast check in. Helpful desk staff. Nice clean car. Efficient return reception. Good value.
Robbie's rating of their experience of Budget: (5/5) on 18 September 2023
I am very pleased with the customer service I received
Bull power's rating of their experience of Budget: (5/5) on 17 September 2023
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