Too long a wait to get car, 3 hours
City/airport:
Steve's rating of their experience of Alamo: (1/5) on 7 July 2025
Verified ReduceMyExcess customer
Friendly staff, efficient service, very high quality of car.
Simon's rating of their experience of Alamo: (5/5) on 4 July 2025
Both the pickup and drop off were very quick. When trying to sell their extra insurance waivers, they didn’t pressure me once I said I didn’t want it. The car was all we needed for our road trip, CarPlay, AC, and it handled all the mountain roads fairly well. I would use Alamo again.
Charlie's rating of their experience of Alamo: (4.5/5) on 28 June 2025
Straight forward
Saila's rating of their experience of Alamo: (5/5) on 21 June 2025
First class service from start to finish. Can definitely recommend.
Donald's rating of their experience of Alamo: (5/5) on 5 June 2025
car had satnav in it , and i was charged 49 euros, when in the order it was only 40 euros, dont all modern cars have this as standard equipment.
mo's rating of their experience of Alamo: (2.5/5) on 26 May 2025
Really good. A very well run setup in Malaga
Standup's rating of their experience of Alamo: (4.5/5) on 18 May 2025
Nice car in good condition ,prompt shuttle bus to collection depot just off the airport very easy collection and drop off with immediate deposit refund and drop off at the airport right outside departures, I would use again should I ever return to this airport.
Dave's rating of their experience of Alamo: (5/5) on 15 May 2025
5 star Straightforward collection and return. Clear understanding on both parties. Return full of fuel and type of fuel. Gave warning that Spanish police may stop and fine you if suitcase loose in back seat. Wasnt aware previously.
Ad's rating of their experience of Alamo: (5/5) on 12 May 2025
Easy pick up and drop off. My reduce my excess insurance saved me £96 if I had to by my excess on collection of the car.
Duncan's rating of their experience of Alamo: (4/5) on 3 May 2025
Efficient and economical
Realers's rating of their experience of Alamo: (4.5/5) on 30 April 2025
Pleasant staff, no surcharge for having higher spec car than ordered.
78Steve's rating of their experience of Alamo: (3.5/5) on 17 April 2025
Competant
78Steve's rating of their experience of Alamo: (3.5/5) on 16 April 2025
Be quick getting through passport control and baggage as 1 staff member for all the flight pickups. I was lucky to be first in queue. Took 10 minutes to process . Upgrade due to unavailable model . 4/5*
Kindashy's rating of their experience of Alamo: (4.5/5) on 24 March 2025
Short staffed at check in desk 45 minutes delay. As a first visit to airport, signage on return to car rental at airport wasn't very clear
Short trip's rating of their experience of Alamo: (4/5) on 19 August 2024
Easy to use company at Dublin Airport. Had a decent car for our stay. Pick up and drop off were both really quick and easy. Shuttle to the airport was ready to go as we arrived. Would use again.
Pete's rating of their experience of Alamo: (5/5) on 18 August 2024
Good.service. Close to the terminal. On our.way in 20 minutes
Gwh's rating of their experience of Alamo: (5/5) on 1 August 2024
Easy to pick up, quality car and very quick return…
Dave H's rating of their experience of Alamo: (4.5/5) on 14 July 2024
Friendly easy going staff.helpful and stress free
Bri's rating of their experience of Alamo: (5/5) on 18 June 2024
Excellent. Good car, all as expected.
Pedro's rating of their experience of Alamo: (5/5) on 12 June 2024
Got the car we requested and simple procedure.
Pippa's rating of their experience of Alamo: (4.5/5) on 10 June 2024
Good clean car
Dreaded excess's rating of their experience of Alamo: (5/5) on 2 June 2024
Brilliant
Higgo's rating of their experience of Alamo: (5/5) on 31 May 2024
The staff were very pleasant but we had received no exact information where to collect the car. The lighting in the underground car park was so poor that it was impossible to properly examine the bodywork of the car and no torch was offered to do this. No information was given about where to contact if, for example, the car broke down, had a puncture, in an accident etc. No map given as to where exactly the car should be returned to. Only verbal instructions at the end of the collection which is not acceptable as the whole process of collecting a car is rife with anxiety and very little verbally offered by Alamo staff is retained, hence the benefit of having all this info in a pack. If there is such a pack, it was never offered or mentioned. Thankfully, no incidents occurred and the car was returned in exactly the same condition as l received it. Returning the car. As no specific info was given how to access the underground car park in Malaga, we had to circumnavigate the train station three times before we luckily saw a small sign re the names of the various car hire companies. How stressful was this!! On returning the car, suddenly ‘a torch ‘ was produced to enable the Alamo staff member to examine the condition of the car but the same courtesy was not offered to me on collecting the car!! Luckily, the staff member agreed, all was as it should be and my 200 euro deposit would be refunded into my bank account in a few days. The staff member was very pleasant indeed. The whole experience could be less stressful if only Alamo management would think how it feels to collect and return a vehicle and provide an easy straight forward info pack for their customers. A Q&A sheet covering most potential eventualities which can be given to someone who hires a car. Alamo will probably say all that info is on line but not much good if you are half way up a mountain road with no internet access!!! Alamo, you could do much better!
Malaga24's rating of their experience of Alamo: (3/5) on 19 May 2024
They are a great group of people here in Biarritz who helped us with cheerful efficiency. Both on picking up the car with Mathilde and returning it to a young man, they were extremely pleasant and cooperative. Thanks again! A la prochaine!
MikeW's rating of their experience of Alamo: (5/5) on 3 May 2024
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