Customer service: 01483 347322
Lines open Mon-Fri 9am-5.30pm

Your Right To Cancel

We hope you are happy with your Eversure Car Hire Excess Insurance policy.

Applicable to Single Trip Policies of up to and including 30 days duration

(i) Statutory Cancellation Rights – Cooling-Off Period

There are no statutory cancellation rights under this Policy, as all periods of cover will have ended within a period of thirty (30) days from the date of commencement.

(ii) Your Right to Cancel

You are entitled to cancel this Policy by notifying Us through Eversure’s website, helpline or registered address. There will be no refund of premium.

Applicable to Single Trip Policies of over 30 days duration and Annual Policies

(i) Your Right to Cancel during the Cooling-Off Period

You are entitled to cancel this Policy by notifying Us through Eversure’s website, helpline or registered address within fourteen (14) days of either:

  1. the date You receive this Policy; or
  2. the start of Your Period of Insurance;

whichever is the later.

A full refund of any premium paid will be made unless You have made a claim in which case the full premium is due.

(ii) Your Right to Cancel after the Cooling-Off Period

You are entitled to cancel this Policy after the cooling-off period by notifying Us through Eversure’s website, helpline or registered address. Any return of premium due to You will be calculated at a proportional daily rate depending on how long the Policy has been in force unless You have made a claim in which case the full premium is due.

Our Right to Cancel

We are entitled to cancel this Policy, if there is a valid reason to do so, including for example:

  1. any failure by You to pay the premium; or
  2. a change in risk which means We can no longer provide You with insurance cover; or
  3. non-cooperation or failure to supply any information or documentation We request, such as details of a claim;

by giving You fourteen (14) days’ notice in writing. Any return of premium due to You will be calculated at a proportional daily rate depending on how long the Policy has been in force unless You have made a claim in which case the full premium is due.

How to cancel your Eversure Car Hire Excess Insurance

If you would like to cancel your cover, please submit a request using our contact us form. if you do not know your policy number or any other details please call us on 01483 347 322 for assistance. We will usually process your cancellation within 2 working days and send a confirmation to the email address supplied. (Our opening hours are Mon–Fri 9am-5.30pm, excluding public holidays)

Please note: Administration fees (where applicable) are not refundable.