Awful company to deal with. You don't get the car you booked. They're all damaged and if you don't go over it with a fine tooth comb before you collect it, you'll be charged for the damage that's not on their checklist.

City/airport:

Pissed off's rating of their experience of RecordGo: (1/5) on 8 May 2024

Verified ReduceMyExcess customer

Service and car good BUT there was a surcharge because I am 70. This was not advised in advance and almost doubled the hire charge!

City/airport:

Rich's rating of their experience of RecordGo: (3.5/5) on 1 May 2024

Verified ReduceMyExcess customer

Seems ok

City/airport:

Tez's rating of their experience of RecordGo: (3.5/5) on 29 April 2024

Verified ReduceMyExcess customer

New hybrid car was very good, BUT, they added an additional high surcharge because I am age 70. This was not advised in advance and nearly doubled the hire charge

City/airport:

Rich's rating of their experience of RecordGo: (2.5/5) on 28 April 2024

Verified ReduceMyExcess customer

Spoke great English, easy instruction, No damage report told took take pictures, there was damage so took pictures, overall very good service and best prices.

City/airport:

Sportytaxi's rating of their experience of RecordGo: (4.5/5) on 8 March 2024

Verified ReduceMyExcess customer

Easy and Hassle free experience, with no pressure to take their insurance

City/airport:

Alan McN's rating of their experience of RecordGo: (4/5) on 21 February 2024

Verified ReduceMyExcess customer

This company are THIEVES. The whole process was a nightmare. I arrived to find They had cancelled my booking blaming Rental Cars.com for the cancellation. Rental cars denied this. Record go then wanted over 4 times the original price to hire the same car. I declined and rebooked online. Record go then made me wait 2 hours to get my car. They are argumentative and threatening when you refuse their insurance. They do not check the car on pickup or return and have then charged for damage to the car that was already present. Fortunately I have taken photos but now face a battle to get my money refunded.

City/airport:

Max's rating of their experience of RecordGo: (1/5) on 9 February 2024

Verified ReduceMyExcess customer

Easy terminal pickup and return. Fast service. Very good rate.

City/airport:

WKG's rating of their experience of RecordGo: (5/5) on 6 February 2024

Verified ReduceMyExcess customer

ABANDONED AT VALENCIA AIRPORT Previous experiences have been good but this was absolutely appalling. Their very basic job is to pick you up from the airport and take you to their office to collect your car because it is offsite. We landed on time, arrived at 9:30pm on a cold January evening, as we indicated on the booking and no-one collected us. No response from our 7 phone calls to their office (including out of hours service) and they did not attempt to contact us on the mobile number provided. They had simply closed the office early. So if you want to be sure you will have a car, we suggest you use an in airport service. Europcar were excellent and sorted us a car last minute - albeit at a significant extra cost to us. Customer service at Record Go was disgusting. Totally dismissive, refused to acknowledge any of the points made and only explanation was that they had ‘restrictions’ that night. They have not offered even one penny of refund. Unforgivable. DO NOT BOOK UNDER ANY CIRCUMSTANCES.

City/airport:

Unsatisfied's rating of their experience of RecordGo: (1/5) on 15 January 2024

You forget how difficult, time consuming and inconvenient it is when you hire an off airport car. The car was not ready as had to be cleaned and was literally covered in deep scratches which we was not acknowledged by the staff on handover but when pointed out, shrugged it off saying it was on the online email report. On the return, we struggled to find a petrol station actually open within the stipulated 10k limit. Maybe they could help out a bit by providing a list of stations to avoid what we had to do in driving to various ones. There was no urgency on their side in taking us back to the airport for our flight. It seems to be behaviour we've come to expect from car hire companies but it's not really a service. At least they did not pressure us to buy their insurance on top of our privately purchased excess insurance.

City/airport:

Ok experience's rating of their experience of RecordGo: (3/5) on 1 January 2024

Verified ReduceMyExcess customer

Hire cost was excellent. Not that impressed with the car but you don't know that when you use for the first time. A bit of a language barrier (I should make the effort to learn Catalan!) but we sorted things.

City/airport:

atarimad's rating of their experience of RecordGo: (4.5/5) on 23 November 2023

Verified ReduceMyExcess customer

Very bad customer service, plus when you hire car, and don't take there insurance they charge you a extortionate rate of deposit £1000

City/airport:

Sami Ahmed 15's rating of their experience of RecordGo: (1/5) on 7 November 2023

Verified ReduceMyExcess customer

The company is located a few minutes away from the airport, so at busy times there is a bit of a waiting time for the shuttle service involved. Otherwise, pick up and return are straightforward and efficient. Cars are clean, low mileage and in good condition. Prices are very reasonable. However, if you don’t buy their excess insurance (which is expensive) they will block €1100 on your credit card, until you return the car undamaged. Overall, a good experience and I would hire there again.

City/airport:

Matt's rating of their experience of RecordGo: (4.5/5) on 7 October 2023

Verified ReduceMyExcess customer

Good experience, when arriving the staff were kind, easy setup to then get your keys. Handing back was quick and simple. Good price too.

City/airport:

Matt's rating of their experience of RecordGo: (4.5/5) on 4 October 2023

Verified ReduceMyExcess customer

Good service,nice car easy transfers and no problems.

City/airport:

Mike's rating of their experience of RecordGo: (5/5) on 3 October 2023

Verified ReduceMyExcess customer

Very clean car.

City/airport:

Woody's rating of their experience of RecordGo: (5/5) on 20 September 2023

Verified ReduceMyExcess customer

Nice car, not what we asked for but that's standard from past experiences.they did try to push for insurance even though we had it as well as excess cover.

City/airport:

Sean's rating of their experience of RecordGo: (3.5/5) on 19 September 2023

Verified ReduceMyExcess customer

Great car at a very competitive price.

City/airport:

Mags's rating of their experience of RecordGo: (4.5/5) on 17 September 2023

Verified ReduceMyExcess customer

be aware of their malpractice, I have been charged when I have been back to england when I was assured by Victoria at the drop off no charge will be made for a tow invoice and a fault in the car I have hired. When complaining with the customer service they haven't help and they provide an invoice only month after

City/airport:

marcoiacca's rating of their experience of RecordGo: (1/5) on 15 August 2023

They have hidden charges. On the insurance. And when you leave the car, they say is Ok , but then , even with a clean small car, they charged 75 euros for cleaning. Be aware.

City/airport:

Lola's rating of their experience of RecordGo: (1/5) on 22 May 2023

Terrible experience, they will try to keep whatever they can from your deposit. When we picked up the car, it had stains on the driver and back seats. When we dropped the car off, they said we made the stains and charged us €95 for the cleaning fee! When we asked for photos of the car BEFORE the pick up they said they didn't have any photos and that it was our fault. They also took ages to respond to our emails and we had to chase them multiple times even though they were holding our deposit. We never got our money back despite requesting evidence that we were the ones that got it dirty. Appalling, scam to take away whatever they can from your deposit.

City/airport:

LT's rating of their experience of RecordGo: (1/5) on 11 April 2023

Email chain below sums this company up. Warn all of your family and friends. Email anonymised. Case number: XXXXX Dear Mr. XXXXXXXX, We hereby would like to inform you that, due to your customer profile and/or to a breach of contract, our company will no longer rent vehicles to you. Sincerely, Customer Service – Record go “Dear Sir / Madam, I write to complain about the way I was treated and the manner in which my reservation noted above was cancelled. I am a record club member, email address xxxxxxxxxxxx. This was meant to be my first of many reservations as we have purchased a new holiday house in Malaga. However, I have and will not make any further reservations until I feel this has been resolved. I showed up with my wife and children all set with a confirmed reservation that I had already paid in advance. When a problem showed up, the lady at the desk refused to even deal with me! She told me to go away and phone customer services ! This took time, only for me to be told there was no vehicle for us. No apology. My family and I were then stranded at the airport for a long time until we managed to find a company that could rent us an appropriate vehicle. Being last minute, it cost a lot more than the reservation I THOUGHT I had with Record. I have now been refunded but would appreciate a voucher to go towards my next Record booking given how badly we have been treated and how much it cost us in the end. Please can you respond and let me know if this is possible. Kind Regards”

City/airport:

Anonymous180's rating of their experience of RecordGo: (1/5) on 25 January 2023

We booked a small category vehicle (Seat Ibiza) via Booking.com with full cover through Booking.com. In the meantime, before the trip, my card was stolen and then cancelled. Since this was Christmas time, the bank took longer to issue a new card and it didn't arrive on time. At the airport we paid for the second driver, who had all his cards, but the lady at the counter said she couldn’t give us the car then. I asked if she could change the main driver. Of course, but only if she charged us extra 275 euro for full cover. She also said she had no problem showing me where it said so. Pretty rude, I’d say. Especially since that was the very card that paid for the booking. Nobody minded then. There was no "Just a second, I'll talk to my manager and see what we can do". Nothing. It was like her sole goal was to squeeze out all the money she could. She left the wrong address and email and phone number in the system and on the document (mine). I checked it before she changed the driver, but she never asked us to recheck the data after. Nothing really mattered any more as soon as she took money. And we got C3 Aircross, which is twice the size we wanted. Why did we choose the vehicle category if they give us whatever they want anyway? No manual, of course. We had to look online for all the initial issues. We travel a lot and frequently rent cars. Sometimes there are unexpected problems and in such cases all the companies so far have tried to help or find a compromise. Record Go apologized. They are thankful they can benefit from my experience and improve. They'll forward the complaint to their staff manager. However, the lady just did her job. It was all in accordance with the company rules. Of course it was. Which tells you a lot about the company. I'm so grateful for the opportunity to help them improve. Cost me a few, but helping companies to do better is... priceless?

City/airport:

Ana's rating of their experience of RecordGo: (1/5) on 17 January 2023

Easy process, good car, great price. No problems to report.

City/airport:

MrDay's rating of their experience of RecordGo: (4/5) on 25 October 2022

Verified ReduceMyExcess customer

Car was heavily damaged and I was told it was the end of season and I should take photos, for discussion when I handed it back. Why should I be placed in that sort of position and have the worry of this sort of discussion? Staff were pleasant, but the car should not have been rented out as it was.

City/airport:

Overseas driver's rating of their experience of RecordGo: (2.5/5) on 13 October 2022

Verified ReduceMyExcess customer