Very efficient collection and drop off service. Brand new car provided
City/airport:
Clive's rating of their experience of Goldcar: (4.5/5) on 21 April 2024
Verified ReduceMyExcess customer
Very good
Chris's rating of their experience of Goldcar: (5/5) on 10 March 2024
Process very straightforward at Goldcar desk. They didn't try to sell me an upgraded full cover insurance policy. The car collection point was a good 600 mtrs to the car park. When we arrived there no one available to show us where the car was and the numbering system for where the car was parked is very had hoc, so it took some time to find the car. Numerous dents and bumps on the car, but seemed to correspond with paperwork. On return very fast check off with the car, the attendent took a cursory look over the car and then signed everything off, no problems. I very satisfied.
Happy hols's rating of their experience of Goldcar: (4/5) on 18 February 2024
Straightforward and efficient collection and return process. Very reasonbly priced
Guv the flier's rating of their experience of Goldcar: (5/5) on 4 December 2023
Clean on outside but 20 + defects. Front seats had tidemark of salt stains on them. Oil service due. Front brake disks supect warped (brake judder). Cheap car hire, but a bit more maintenance would be reassuring given the switchback mountain roads on the island.
Andy Willson's rating of their experience of Goldcar: (4/5) on 26 November 2023
Surprisingly satisfied , excellent car .
cockeye's rating of their experience of Goldcar: (4.5/5) on 21 November 2023
I booked with Goldcar as it was the cheapest. There was a big queue to collect the car which took about an hour. The car itself also had a lot of damage/scrapes which was a concern. However, all of the staff were very friendly and professional. On return they released our holding deposit without any issues (i did have a video of the car before collection and after drop off to show the condition).
Joanna's rating of their experience of Goldcar: (4/5) on 30 October 2023
Pressured into the extra insurance , when I retuned the car I asked them to inspect it 3 times I waited 15 mins no one showed any interest!! In fact they ignored me. 20 mins later I get an email saying there was damage but as it was insured no charges the car was photographed before and after no damage . I went to the expense of garaging the car at our hotels .
Nigel's rating of their experience of Goldcar: (1/5) on 19 October 2023
When I collected the car virtually every panel had damage so impossible to completely check.On return there was nobody available to check so I left the keys in the drop box.I was subsequently sent a damage report which showed a minor mark which looks like a dirt mark on one of the very few panels that was not damaged.I was also invoiced for 126.62 for the damage which is an absolute joke.I then received another invoice with an additional charge of 41.32 administration charge a total of 167.94 From review sites Goldcar appear to be crooked in their actions even though their website shows a very high approval rating.I have rented from Goldcar regularly for 18 years and when I have caused damage I have gladly accepted responsibility. Needless to say I will never use the company again and will spread the word amongst all the organisations I am involved with in Spain as well as review sites. I now understand why the queues at the counter in Alicante are a lot shorter than they used to be.
Tony's rating of their experience of Goldcar: (1/5) on 16 October 2023
Car was a bit battered (resprayed) and missing both front hub caps but got us around ok. My main problem is the intimidatory heavy sell of the collision damage waiver which was disgracefully priced at £300 which is 10x yes, TEN times the £30 I paid for it in the UK. This is an utterly appalling bare faced scam by hire car companies to rake in more money and must be sorted out immediately. I would not use Goldcar again because of this.
Donleo's rating of their experience of Goldcar: (1/5) on 25 September 2023
Awful service
Nathan's rating of their experience of Goldcar: (1/5) on 8 December 2022
Terrible. Do not use. Please read the small print, particularly if hiring via easyJet. You must have a visa or Mastercard credit card (NOT American Express). If you do not, then you need to pay an additional €200 for ‘full cover’ even if you already have visa excess waiver cover pre-arranged.
Lee's rating of their experience of Goldcar: (1/5) on 22 October 2022
No comments at this time.
Tony's rating of their experience of Goldcar: (4.5/5) on 20 October 2022
We are in dispute with them over a false damage.
Never Again!!'s rating of their experience of Goldcar: (1/5) on 12 October 2022
Poor service, quality of the car very poor. First one offered was dented and had damaged interior. They were not really interested but said if you can find a car in the car park in our category we could swop. So at 11.00pm wandered around to try to find a less beat up car! Found one in slightly better condition but not happy. The Manager did say we could come back in the morning to swop it over where we might get a better car? Really???? Will not be using them again
DJ's rating of their experience of Goldcar: (1/5) on 28 September 2022
Rented from Goldcar many times. This time the car was old, not in good condition. Watched them hassle a couple into buying the excess insurance from them. The women was visibly upset at the cost. I really hate that renting a car in Spain is such an intense and stressful experience.
GaZBev's rating of their experience of Goldcar: (3/5) on 15 September 2022
They were slow at the airport when hiring but everything was fine on the drop off. Quick and efficient with no odd charged (yet)
KBA's rating of their experience of Goldcar: (4/5) on 10 September 2022
Rep was aggressive and rude trying to sell me their excess insurance, everything from exaggeration to blatant lies. Even making up story about currency exchange costs due to Brexit. Eventually got a car, very poor condition, filthy inside and out, not cleaned and not even window washers filled for the dusty journey. Will never use Goldcar again.
Ronnie's rating of their experience of Goldcar: (1/5) on 8 September 2022
Goldcar were most beligerant about the validity of Reduce My Excess policy. Almost to the point of saying it was useless. They were very aggresive in trying to sell us their excess policy. Which is the usual thing for Goldstar. I had confidence in my policy. Fortunately it wasnt needed.
BAZ's rating of their experience of Goldcar: (1/5) on 24 August 2022
Car was ok, easy pick up and drop off.
Grace's rating of their experience of Goldcar: (3/5) on 21 August 2022
Prices were acceptable. Tried to sell their own insurance at the counter but to be expected. No issues with picking it up or dropping it off, quick turnaround when giving the car back. The car had more scratches and bumps but took photos prior and no problem. No extra charges applied. Only nice is that we had to go back to the airport to collect a special document to allow us to cross over to Italy and pay s small surcharge. Ok to pay extra but not sure why the document had to be collected in person when it could have been emailed.
Gabyemma's rating of their experience of Goldcar: (3.5/5) on 8 August 2022
Terrible took the opportunity to persuade us that are car insurance was invalid due to brexit etc and that we shod take out their insurance also at another €340
Martin's rating of their experience of Goldcar: (1/5) on 5 August 2022
Despite the many negative reviews Goldcar seem to get this would be at least the 10th time we have rented with them. Service has always been good, car acceptable if not better and rate excellent. One has to be prepared for the expected block against a car for the excess amount and also the obligatory 'upsell' to stress free excess insurance option (which on occasion we have taken because we have taken out our own CDW Excess Insurance prior to hire - which I would recommend). Refund of full deposit and excess guarantee have always been extremely prompt. Usually within 24 hours of vehicle return.
GL's rating of their experience of Goldcar: (5/5) on 1 August 2022
Queued behind other unhappy customers..all disagreeing with the amount placed on hold on cc. Happy I had taken out excess insurance at home or would have been faced with a large extra charge. Agent gave me a ‘pre damage report’ that showed 16 (!) already reported damages. Agent did not come out to the car with me. Shocked to find an absolutely filthy vehicle, with other small damage marks than shown.Went back to reception to ask for a different car but none available. Low tyre pressure alert came up after just an hours drive, doubt these had been checked. The best thing I can say is to my relief the large ‘hold’ on my CC was completely removed on the day of return.
Cassie's rating of their experience of Goldcar: (2.5/5) on 3 July 2022
Uhe process of taking the car and returning ir was straightforward and easy.
Mo's rating of their experience of Goldcar: (4.5/5) on 30 June 2022
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