We rented a car with the highest assurance (tyres included). On May 2nd we had a tyre broken at 10pm, we called the assurance and they told us that a recovery team will come in an hour. At 3 am after more than 50 calls as we were with two children, they admit nobody would come and that they will arrange a taxi for as. That never happened and we stayed in the car until 7am when a nice lady living near there took as to our hotel. Drivalia was not answering our calls anymore and taxis were not available during the night in Newcastle Emlyn (Wales) where this took place. The recovery team called us at 14pm and fixed the car for 15pm. Don't trust Drivalia, an of course don't trust their assurance service.
City/airport:
basque traveller's rating of their experience of Drivalia: (1/5) on 6 May 2024
Unfriendly staff, service almost non-existent, and a scam with the rate including the deposit... Here is the summary of my experience with Drivalia at Birmingham airport. The shuttle driver who picked us up from the airport barely spoke or looked at us, and stayed warm behind the wheel, while my wife and I had to load our luggage into the trunk ourselves, under our 2-year-old daughter's gaze. We had opted for a baby seat (which doubled the rental price), and it was so kindly placed at the other end of the parking lot, waiting for us to come and retrieve it... From afar, it looked sad, alone, lost. I could have overlooked all this if the rate agreed upon in advance had been respected... except that we were forced to pay €250 instead of the planned €100. I'm used to renting cars during my frequent trips in France and abroad (including England): same Visa Premier card, always with a deposit. Except that this time, they were unable to take the deposit on this card due to the notion of a "debit" card instead of a "credit" card, a concept that does not apply to France (among others)... But no problem, they had a solution: A no-deposit package, 2.5 times more expensive! What a commercial coincidence :) I had gone through DiscoverCars.com to rent this vehicle, and they did not want to know. Publicly, in response to my review on Trustpilot, they offered a full refund, but in reality, privately, they imposed €30 in vouchers on me... A slight difference between the image they want to project publicly and the reality. At best, they are victims like me, at worst they are complicit (more likely). Of course, I contacted Drivalia before leaving this review, but I received no response from them after more than two weeks, knowing that they received the message. Conclusion: first and last time with Discover Cars and Drivalia. Advice: Stay away!
mikb's rating of their experience of Drivalia: (1/5) on 1 April 2024
Great service, excellent car. This is the second time I have used Drivalia and I would certainly use them again.
Philip's rating of their experience of Drivalia: (5/5) on 5 January 2024
Verified ReduceMyExcess customer
Worst experience ever! I rented a car from 29/07/23 to 02/08/23. My Rental Agreement was 57755 HG 290723 Pickup was in a filthy parking lot close to Roma Termini train station. The car was dirty and only filled with 2/8 gas tank. The papers were filled but corrected this 2/8 by hand. The car broke the same day, some 300 km away. Fortunately it was just a loose battery connector. After I gave the car back with 3/8 gas tank, I received a fuel charge of 95,89 EUR !! I tried to contact the company and it was impossible. I filled the form in Drivalia web page, but received no answer after 3 months. There was not even a confirmation of my claim (quite suspicious, eh?). I found an email address (customer service ,com) and complained again, but received also no confirmation and no answer. If this was not enough, I received an additional charge of 40 EUR a month later for a traffic fine they never showed! And another 20 EUR charge 2 months later, same reason. I would never rent a car with Drivalia, I got scammed.
CarHireExpert's rating of their experience of Drivalia: (1/5) on 31 October 2023
Excellent value. Speedy transfer to airport
Fee's rating of their experience of Drivalia: (5/5) on 30 October 2023
ago Worst experience ever in over 40 years of renting cars for holidays. Staff is uninformed and rude. Car we were given developed an oil leak which forced us to end our holiday a couple of days early because we wanted to make sure we could get back to Gatwick and make our flight without breaking down on the roadside. Took 3 hours to get through on the phone to a staff member to see what we could do. We were informed we could exchange the car at Stanstead which was 60 miles from where we were staying and only a few miles from where we originally rented it. Found out later we could have changed it only 8 miles away from where we were, but the staff member didn't know that. When dealing with the staff member they kept talking over us and finally cut us off. We returned the car a day early and asked for a one day refund and were refused, and follow up emails have been completely ignored. Rent from Drivalia at your peril. If we could give zero stars we would.
Sue's rating of their experience of Drivalia: (1/5) on 25 October 2023
Great friendly service, good car, no hassle pick up and drop off to the airport
Rossa's rating of their experience of Drivalia: (5/5) on 20 September 2023
Car on off airport site
Singleton's rating of their experience of Drivalia: (1/5) on 18 September 2023
First class service.
Bobo's rating of their experience of Drivalia: (5/5) on 18 September 2023
horrible experience - no solutions offered when there's an issue. Road assist is non existent, I have been put on hold 3-4 times for 30 minutes after they just disconnect the line. Customer service is somewhat friendly, but they can't offer solutions, they will keep transferring you to departments where no one picks up.
SL's rating of their experience of Drivalia: (1/5) on 21 July 2023
Happy to accept the offered electric Renault Zoe which was a pleasure to drive for the relatively short journey required. We did not take the excess insurance but left a deposit of £1500 on a credit card. But nowhere was it stated that this can take up to 28 days to be returned. This is entirely unnecessary and has soured an otherwise excellent experience.
Ian's rating of their experience of Drivalia: (3.5/5) on 19 May 2023
Hidden costs. Unhelpful staff. AVOID AVOID AVOID.
Ben's rating of their experience of Drivalia: (1/5) on 27 March 2023
Good quality cars (a hybrid Fiat 500 for 2 of us), vey efficient and straightforward process. Only marked down from 10 stars because they are located off the airport , but the shuttle bus service to and fro was also quick and efficient.
Mikkel's rating of their experience of Drivalia: (4.5/5) on 26 September 2021
Drivalia, now LEASYS just a few minutes off the airport. Very nice and friendly, Very easy to find and return car
Kate's rating of their experience of Drivalia: (5/5) on 19 July 2021
Rude staff and dealt with 5 of them from pick up to delivery. Never again. Tried to force their insurance and i already had excess ins.
Duff rental's rating of their experience of Drivalia: (1/5) on 2 November 2020
Thieves. Under absolutely no circumstances you should book a car with them. I just did, and it was a €600 mistake. I had an insurance through a third party. I had an issue with a wheel. I called Drivalia and they told me to contact their road assitance. The service was great, they came within 15 minutes. But guess what, because I was more than 150km from their office, they charged me €600!!! It doesn't make ANY sense at all. They called a local guy, who was there super fast. There is no link between the distance to the office and the price charged. TOTAL NONSENSE. STAY AWAY!
Carlos's rating of their experience of Drivalia: (1/5) on 24 October 2020
Absolutely shocking company. Make sure you get an emergency phone number other than Road Assistance. The car I was given had a flat battery. Problems. From the start. It was impossible to get hold of any staff, and had to resort to road assistance for which they are trying to obtain 250 euros for their phone call. The staff have all been very rude, I have not been believed that there was any fault to the vehicle. They just seem interested in extracting money from me even though they provided no service. They even refused to take us to the airport on our return. We are both in 70s and I am on crutches.
City/airport: Palma Mallorca
J from UK's rating of their experience of Drivalia: (1/5) on 21 September 2019
Excellent service, easy to order online.
City/airport: Palma
Physio-Man's rating of their experience of Drivalia: (5/5) on 19 August 2019
Conned me into taking SCDW (Super Collision damage waiver) despite arguing the toss of having reduce my excess !
jcw's rating of their experience of Drivalia: (1/5) on 12 August 2019
Thieves are tghey. They sell you an extra insurance which you don't need. And you have to pay a lot for it. If you don't take it, you will pay a lot of extras when you bring the car back. Beware for this company. Look at the internet for all the reviews.
City/airport: valencia
mark's rating of their experience of Drivalia: (1/5) on 9 August 2019
Just a few minutes wait for bus transfer from airport to Drivalia site.Served quickly upon arrival. Our vehicle - an Opel Vivaro, had quite a lot of scratches & scrapes but all were noted on the paperwork we received. Other than a damaged lock on the side door (again noted on the paperwork), the interior of the vehicle was fine. Return of vehicle and transfer back to the airport went smoothly.
City/airport: Alicante
JLS On Tour's rating of their experience of Drivalia: (4.5/5) on 19 July 2019
Frequent shuttle from airport to off-site depot. Clean cars. Good value.
City/airport: Bilbao airport
Roger's rating of their experience of Drivalia: (5/5) on 12 June 2019
SCAM RENTAL COMPANY WITH ZERO CUSTOMER SERVICE 1. The advertised price is not the actual price, there is an extra hidden refuelling charge of €30. Lovely 2. When picking up the car the staff member did not check the car for damage, even though I checked it myself I'm no expert so I did not notice a tiny 1cm scuff on the back bumper near the boot. When we returned the car 2 staff members spent 15min checking every inch of the car for damage. They found this tiny scuff and then proceeded to charge me €180 for the damage. I never even opened the boot, this damage was clearly caused by luggage. Thanks a lot 3. The €2000 deposit which was blocked on my credit card was never unblocked, which I found out only 2 weeks later when my card was being declined even though spending was no where near the limit. Called the office and of course no one speaks English. When I finally explained what is the problem the staff member basically said "I have client call later" and hung up the phone. Fantastic SCAM RENTAL COMPANY WITH ZERO CUSTOMER SERVICE
City/airport: Santiago de Compostella
Timmy's rating of their experience of Drivalia: (1/5) on 18 August 2018
Newish car. Return inspection carried out within minutes of return and no problems.
Dave's rating of their experience of Drivalia: (4.5/5) on 10 October 2017
Good car hire company would use again
Fire86's rating of their experience of Drivalia: (4.5/5) on 22 September 2017
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